OrderConvo – Vendor & Customer Messages After Orders
by N-Media · Chat & Support
Also makes 8 other plugins · 1.8K+ installs across the portfolio →
OrderConvo: Enable seamless post-order communication between vendors/admins and customers in WooCommerce.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 87/100
no flags
Active installs
200+
≈250 estimated
Momentum
+30%
low volume, under 1,000 downloads a month
Biggest opportunity: Swap “order chat”, “order notes” and “woocommerce order messaging” for “vendor”, “vendors” and “after”. “order chat” isn't earning its slot: you're not in the first 24 results for its own search. “vendor” sits at #7 untagged, close enough for a declared tag to move it up. “order notes” isn't earning its slot: you're not in the first 24 results for its own search. “vendors” sits at #16 untagged, close enough for a declared tag to move it up. “woocommerce order messaging” isn't earning its slot: it only gets you to #17. “after” sits at #17 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
87 health vs 64 average across 1,178 Chat & Support plugins
Install conversion
How it's measured →0.5%
of downloads still active
At least 200 of 42.2K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 2 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 99 days ago
Tested up to WordPress 7.0.8; the current branch is 7.1
4.6★ over 22 reviews, weighted for review count to 4.3★ and held back under 25 reviews
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
38
Momentum
Losing ground
-0.4
Velocity
places per keyword, 28d
18%
Breadth
of keywords climbing, 28d
-0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer vendor communication your tag | #2 | #4 | 0 |
| customer messages | #7 | #8 | — |
| vendor | #7 | #14 | 0 |
| order file attachments your tag | #11 | #11 | up 2 |
| after | #17 | #14 | 0 |
| woocommerce order messaging your tag | #17 | #18 | up 1 |
| vendors | #16 | #21 | 0 |
| customer communication | #8 | #12 | up 1 |
| messages | #24 | #18 | — |
| order messaging | #10 | #17 | 0 |
| order attachments | #13 | #15 | down 1 |
| wc vendors | #18 | #22 | down 1 |
| customer messaging | #20 | #21 | up 1 |
| woocommerce vendor | #21 | #22 | up 1 |
| order chat your tag | Not in the top 24 | ||
| order notes your tag | Not in the top 24 | ||
88 searches this plugin appeared in over the last 90 days, 14 listed. 74 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “order chat”, “order notes” and “woocommerce order messaging” for “vendor”, “vendors” and “after”. “order chat” isn't earning its slot: you're not in the first 24 results for its own search. “vendor” sits at #7 untagged, close enough for a declared tag to move it up. “order notes” isn't earning its slot: you're not in the first 24 results for its own search. “vendors” sits at #16 untagged, close enough for a declared tag to move it up. “woocommerce order messaging” isn't earning its slot: it only gets you to #17. “after” sits at #17 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “order file attachments”. #11 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,491 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.4K · peaks are release surges
Directory rank
Ranked about #11,300 to #12,900, alongside the other plugins at 200+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
2
releases in the last 12 months
3mo ago
latest release · v15.1 · 28 Jul 2026
77
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “200+”. Our estimate pins where the real number sits.
Crossed into this band 10 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 24 Aug 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ romainfar212.3y ago
I had a display problem on my site. They solved everything in a few minutes and gave me advice for the future. I highly recommend
Read on wp.org ↗ - ★★★★★ myege3.2y ago
I have been looking for this type of software for a long time. Although there are still some minor problems that have not been resolved, the overall operating experience is not bad. This topic was modified 2 years, 11 months ago by myege.
Read on wp.org ↗ - ★★★★★ lindyloo123453.8y ago
If I could give 6 stars I would. Great plugin and great guy! Najeebs orderConvo plugin is excellent and his positive can-do attitude make him a pleasure to work with. If you’re wanting a plugin where seller and buyer can chat post-sale/after payments been taken, then orderConvo is perfect! There was no integration with WC Vendors when I stumbled on this plugin but it sounded so perfect I made contact with the developer. Najeeb was not only receptive to extending his plugin to WC Vendors, he did it at lightning speed and was amazingly accommodating with my requests for extra features. I asked him if it was possible to make messages between buyer and seller disappear a few weeks after order completion. My goal is to make my marketplace as hands off as possible but without making it too easy for the buyer and seller to cut the marketplace out of future sales… this and other requests have been met with gusto and can-do enthusiasm… he makes you feel like nothing is too much trouble. Had I not had such a great response from Najeeb, only other option was talkJS but at $240-$270 PER MONTH for their lowest price plan ..I can’t afford that. In contrast, orderConvo is accessible to all and offers that crucial component for any marketplace to build a truly passive income. This topic was modified 3 years, 6 months ago by lindyloo12345.
Read on wp.org ↗ - ★★★★★ fselmani4.0y ago
Great plugin. With this plugin I am able to offer support for each order for my clients. Support is top!
Read on wp.org ↗ - ★★★★★ golivenow4.6y ago
Resolved issues with chat appearing on Avada woocommerce templates. Plugin works great.
Read on wp.org ↗ - ★★★★★ webfantastic5.1y ago
Hi! How can the store manager find out which customer to answer first? For example, 10 clients wrote one after the other. And if there are three managers working in the system with orders, how will they distribute these tickets? Is there a common message display list (message queue, like ticket systems) to understand who to answer? If this happens in orders and you need to sort them, then how should managers control new orders and those in which people have written messages. Everything moves among the created orders.` This topic was modified 4 years, 9 months ago by webfantastic.
Read on wp.org ↗ - ★★★★★ yoannprod196.0y ago
Great function to add to woocommerce, thank you
Read on wp.org ↗ - ★★★★★ schapir6.2y ago
It really is the best plugin and has a very good manager and collection
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 5 disclosed vulnerabilities are patched in the current version (15.1). Sites still on an older version should update.
- Patched Medium · 5.3 Admin and Customer Messages After Order for WooCommerce: OrderConvo <= 14 - Missing Authorization to Unauthenticated Information Disclosure ↗2025-11-24 CVE-2025-13389 Authorization Bypass Through User-Controlled Key Affects <= 14 Patched in 15
- Patched Medium · 4.3 Admin and Customer Messages After Order for WooCommerce: OrderConvo <= 14 - Missing Authorization to Unauthenticated User Impersonation in Order Messages ↗2025-11-24 CVE-2025-13452 Authorization Bypass Through User-Controlled Key Affects <= 14 Patched in 15
- Patched High · 7.5 Admin and Customer Messages After Order for WooCommerce: OrderConvo <= 13.5 - Unauthenticated Arbitrary File Read ↗2025-09-16 CVE-2025-10162 Improper Limitation of a Pathname to a Restricted Directory Affects <= 13.5 Patched in 14
- Patched Medium · 5.4 Admin and Customer Messages After Order for WooCommerce <= 13.2 - Authenticated (Subscriber+) Limited File Upload to Cross-Site Scripting ↗2025-01-15 CVE-2024-13355 Unrestricted Upload of File with Dangerous Type Affects <= 13.2 Patched in 13.3
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 30 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "OrderConvo: Enable seamless post-order communication between vendors/admins and customers in WooCommerce."
- ✓ Has a FAQ 6 questions in the FAQ.
- ✓ FAQ asks real questions 6 of 6 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("ideal for", "perfect for").
- ✓ Names what it works with Mentions WooCommerce, Google Sheets.
- ✓ Headings and lists 6 headings and 5 lists.
- ✓ Enough to quote 3,631 characters of description.
- ! Tags match the text Only 0 of 5 tags appear in the text ("customer vendor communication", "order chat", "order file attachments", "order notes", "woocommerce order messaging" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-01-15 300+ → 200+ down after 280 days in tier
- 2025-04-10 400+ → 300+ down after 212 days in tier
- 2024-09-10 500+ → 400+ down after 263 days in tier
- 2023-12-22 600+ → 500+ down after 197 days in tier
- 2023-06-08 700+ → 600+ down after 90 days in tier
- 2023-03-10 800+ → 700+ down after 157 days in tier
- 2022-10-04 700+ → 800+ up after 91 days in tier
- 2022-07-05 800+ → 700+ down after 484 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Customer Notes for WooCommerce 200+ installs · 4.1★ · 1 shared tag A -
Order Chat for WooCommerce – Instant WhatsApp Order Notifications & Click-to-Chat Button by KrishnaDas — installs · 4.0★ · 1 shared tag B -
ParcelPhrase Order Notes for WooCommerce — installs · 3.6★ · 1 shared tag -
ETBS Order Note Templates for WooCommerce — installs · 3.6★ · 1 shared tag -
KartoDesk for WooCommerce — installs · 3.6★ · 1 shared tag -
Order Communication for WooCommerce – Order Chat & Customer Messages — installs · 3.6★ · 1 shared tag
Embed this report card
Drop a live Pulse card for OrderConvo – Vendor & Customer Messages After Orders into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/admin-and-client-message-after-order-for-woocommerce" width="480" height="300" style="border:0" loading="lazy" title="OrderConvo – Vendor & Customer Messages After Orders — Plugin Pulse"></iframe> OrderConvo – Vendor & Customer Messages After Orders: 200+ active installs, 4.6★ (22 reviews). Plugin Pulse (WP Mayor), as of 2026-11-04. https://plugins.wpmayor.com/plugin/admin-and-client-message-after-order-for-woocommerce
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