FAQ & Knowledge Base Plugin
by Casengo · Admin & Utilities
Also makes 1 other plugin · 60+ installs across the portfolio →
Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website. Powered by Casengo!
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 45/100
Stale · Likely abandoned · Few reviews
Active installs
10+
≈15 estimated
Momentum
+9%
low volume, under 1,000 downloads a month
Biggest opportunity: “add on”, “addon” and “admin” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
45 health vs 56 average across 5,909 Admin & Utilities plugins
Install conversion
How it's measured →0.1%
of downloads still active
At least 10 of 8.8K lifetime downloads are still running, below its category: the median Admin & Utilities plugin keeps 0.6%, across 4,194 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Admin & Utilities plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 12+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 3.7.41, well behind 7.1.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 4517 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 3.7.41; the current branch is 7.1
4.3★ over 3 reviews, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 4517 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| add on your tag | Not in the top 24 | ||
| addon your tag | Not in the top 24 | ||
| admin your tag | Not in the top 24 | ||
| answer your tag | Not in the top 24 | ||
| article your tag | Not in the top 24 | ||
1 search this plugin appeared in over the last 90 days, 0 listed. 1 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “add on”, “addon” and “admin” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,492 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 59 · peaks are release surges
Directory rank
Ranked about #30,400 to #44,800, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
12.4y ago
latest release · v1.2.3 · 23 Jun 2014
5
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Crossed into this band 4.1 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 10 Oct 2016
Recent reviews
All reviews on wp.org ↗- ★★★★★ joakimr13.3y ago
This plugin relies on curl to fetch text from Casengo each time. This makes it very slow. If you guys can make it sync instead i’ll sign up in a heartbeat.
Read on wp.org ↗ - ★★★★★ jeremys213.3y ago
This plugin works absolutely fine with my Prixma theme. Thanks for the free plugin. JEREMY
Read on wp.org ↗ - ★★★★★ husnudemir13.4y ago
Really helpful plugin to add a knowledgebase page to my wordpress website… Changed color and size slightly via CSS editor. Nice addition to the chat plugin! Thumbs up! -= Hüsnü =-
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
2 of 8 pass · checked 4 Nov 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website. Powered by Casengo!"
- ! Has a FAQ Only 2 questions in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 2 FAQ entries are headings, not questions ("undefined").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 1 heading and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,409 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("add on", "addon", "answer" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2022-10-04 40+ → 10+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
Embed this report card
Drop a live Pulse card for FAQ & Knowledge Base Plugin into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/casengo-faq-web-self-service-plugin" width="480" height="300" style="border:0" loading="lazy" title="FAQ & Knowledge Base Plugin — Plugin Pulse"></iframe> FAQ & Knowledge Base Plugin: 10+ active installs, 4.3★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-11-04. https://plugins.wpmayor.com/plugin/casengo-faq-web-self-service-plugin
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