Free Customer Service Tools by OpenWidget
by OpenWidget · Forms
Also makes 1 other plugin · 400+ installs across the portfolio →
Enhance engagement and trust with AI-based tools, Google Reviews, bug reporting, live chat, FAQs, and more! No coding skills required.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 55/100
Stale · Likely abandoned · Few reviews
Active installs
300+
≈380 estimated
Momentum
+31%
low volume, under 1,000 downloads a month
Biggest opportunity: “chatgpt for wordpress”, “contact form” and “instagram widget” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
55 health vs 65 average across 2,517 Forms plugins
Install conversion
How it's measured →5.2%
of downloads still active
At least 300 of 5.7K lifetime downloads are still running, above its category: the median Forms plugin keeps 1.3%, across 1,676 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Forms plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
28/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Not actively maintained. No update in about 2 years.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Room to improve
Most to gain: Update recency
Updated 768 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.6.11; the current branch is 7.1
5.0★ over 5 reviews, weighted for review count to 4.2★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 768 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| chatgpt for wordpress your tag | Not in the top 24 | ||
| contact form your tag | Not in the top 24 | ||
| instagram widget your tag | Not in the top 24 | ||
| openai your tag | Not in the top 24 | ||
| wordpress google reviews your tag | Not in the top 24 | ||
2 searches this plugin appeared in over the last 90 days, 0 listed. 2 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “chatgpt for wordpress”, “contact form” and “instagram widget” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 30 Mar 2023 · 1,314 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 251 · peaks are release surges
Directory rank
Ranked about #10,100 to #11,100, alongside the other plugins at 300+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
2.1y ago
latest release · v1.0.2 · 26 Sep 2024
3
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “300+”. Our estimate pins where the real number sits.
Crossed into this band 14 days ago and a band this size takes about a year or more to cross, so the real count is still just under 400.
Install history since 29 Mar 2023
Recent reviews
All reviews on wp.org ↗- ★★★★★ Januaries Wambua2.0y ago
This plugin should become popular already. I think it’s one of the most amazing live feature plugin available. many people should get to know about this. Happy user
Read on wp.org ↗ - ★★★★★ Marcinf22.2y ago
The OpenWidget plugin has been a fantastic addition to my WordPress site. It offers a suite of tools that have made managing customer interactions so much easier. The installation was straightforward, and I was able to customize the widgets to fit my website’s design seamlessly. What I love most is how this plugin enhances customer engagement—live chat, FAQs, and contact forms are all included and work flawlessly. It’s clear, easy to use, and has helped me provide better service to my customers. Plus, it’s free! This plugin is a must-have for any website looking to improve its customer service experience.
Read on wp.org ↗ - ★★★★★ mikebrownchicago932.3y ago
The plugin provides many useful features for free, and the installation process is very simple
Read on wp.org ↗ - ★★★★★ infinityfree2.3y ago
They have nice collection of widgets: forms, Google reviews, instagram feed. Free for real, there is no paid plan at all.
Read on wp.org ↗ - ★★★★★ myshoptechnology3.6y ago
I was looking for simple contact form for my website and OpenWidget has done its job. Very quick setup and great customization features.
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
7 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("use it", "for small businesses").
- ✓ Names what it works with Mentions OpenAI, ChatGPT, Instagram, YouTube.
- ✓ Headings and lists 10 headings and 10 lists.
- ✓ Enough to quote 8,559 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "Instagram widget", "wordpress google reviews" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-20 400+ → 300+ down after 172 days in tier
- 2026-05-01 500+ → 400+ down after 174 days in tier
- 2025-11-08 400+ → 500+ up after 172 days in tier
- 2025-05-20 300+ → 400+ up after 129 days in tier
- 2025-01-11 200+ → 300+ up after 144 days in tier
- 2024-08-20 100+ → 200+ up after 124 days in tier
- 2024-04-18 90+ → 100+ up after 9 days in tier
- 2024-04-09 80+ → 90+ up after 33 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Bazz CallBack widget 3K+ installs · 4.2★ · 1 shared tag B -
Zotabox – 20+ Promotional Sales tools to boost your subscribers and sales 500+ installs · 4.5★ · 1 shared tag C -
AI ChatBot with ChatGPT and Content Generator by AYS 300+ installs · 4.4★ · 1 shared tag A -
Bookster – Appointment Booking Management System 100+ installs · 4.3★ · 1 shared tag A
Embed this report card
Drop a live Pulse card for Free Customer Service Tools by OpenWidget into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/free-customer-service-tools-by-openwidget" width="480" height="300" style="border:0" loading="lazy" title="Free Customer Service Tools by OpenWidget — Plugin Pulse"></iframe> Free Customer Service Tools by OpenWidget: 300+ active installs, 5.0★ (5 reviews). Plugin Pulse (WP Mayor), as of 2026-11-03. https://plugins.wpmayor.com/plugin/free-customer-service-tools-by-openwidget
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