ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.

wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.

42 searches this plugin appeared in over the last 90 days, 8 listed. 34 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.

Directory rank

Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Crossed into this band 2.6 years ago; a band this size takes about a year or more to cross, which places it about 90% of the way through.

1. ★★★★★ alamin2002

   7mo ago

   I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth. The ability to see order details and issue refunds directly from the support ticket—without constantly switching tabs to the WooCommerce admin—is a massive productivity win. I found the integration to be fast and deep, making it feel like a natural part of my WordPress dashboard rather than a clunky add-on. The WPPortal feature also keeps my customers happy by letting them track their own tickets right from their “My Account” page. Overall, it’s a remarkably simple yet powerful tool that has definitely streamlined my workflow. One question for the team: Since I can issue refunds directly through the ticket, is there a way to set a specific “refund limit” for my junior agents, or does the granular permission system only offer an all-or-nothing toggle for refund access?

   Read on wp.org ↗
2. ★★★★★ ashconultancy

   11mo ago

   They need to work on support. which I have seen getting better everyday.

   Read on wp.org ↗
3. ★★★★★ Héctor de Prada

   2.0y ago

   We have been having problems for a few weeks now with different chat bugs. For example, we are not receiving the images users leave in the chat. Among other things. We have tried in every possible way to contact Thrivedesk to see what is the problem and if they can fix it. For weeks now, like I say, we have received no answers. Starting to think if the plugin is not supported anymore.

   Read on wp.org ↗
4. ★★★★★ admi112

   2.5y ago

   Support is really bad. There are critical issues not being resolved for months! Emails are gone, not reaching the inbox. So there’s no point using this app or plugin.

   Read on wp.org ↗
5. ★★★★★ Shahidul Islam

   2.9y ago

   #Update – 10 Feb 2024Solved by #Parvez Akther—–The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk’s failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk. This topic was modified 2 years, 5 months ago by Shahidul Islam. This topic was modified 2 years, 5 months ago by Shahidul Islam.

   Read on wp.org ↗
6. ★★★★★ Crypto Cloud

   3.0y ago

   This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻

   Read on wp.org ↗
7. ★★★★★ ez1988

   3.0y ago

   I love using Thrivedesk with WP. It makes managing customer tickets a breeze! We manage several different websites & each has it’s own Support center, but all websites are managed by the same team. Thrivedesk makes this easy with separate inboxes for each website which keeps everything clean & organized! Nice job team!

   Read on wp.org ↗
8. ★★★★★ antonyalston

   3.6y ago

   I have been using the ThriveDesk plugin for my website, saaspirate.com since I recive alot of partnership requests and you can see in the website I am using regular contact form plugin and I just fowarding mails to thrivedesk special email address, for a while now and I must say, it has been a game-changer for my business. As a SaaS company, providing efficient customer support is crucial and ThriveDesk has helped me achieve that. One of the things I love about this plugin is its ease of use. The support system is intuitive and allows me to easily track the status of each ticket, ensuring nothing falls through the cracks. It also comes with features like canned responses, knowledge base, and automation rules which have saved me a lot of time and effort. The knowledge base feature, in particular, has been very useful in reducing the number of repetitive queries I receive. Overall, I highly recommend ThriveDesk to anyone looking for a reliable support plugin for their site.

   Read on wp.org ↗

All 2 disclosed vulnerabilities are patched in the current version (2.7.1). Sites still on an older version should update.

1. Patched Medium · 4.3 ThriveDesk <= 2.1.7 - Missing Authorization to Authenticated (Subscriber+) Cache Deletion ↗
   2026-07-10 CVE-2026-1832 Missing Authorization Affects <= 2.1.7 Patched in 2.2.0
2. Patched Medium · 6.1 WordPress Helpdesk & Live Chat Plugin Powered by AI – ThriveDesk <= 2.0.6 - Reflected Cross-Site Scripting ↗
   2024-11-11 CVE-2025-24536 Improper Neutralization of Input During Web Page Generation Affects <= 2.0.6 Patched in 2.0.7

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0

Translated into 1 language, 1 at 90% or more

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2024-04-09 90+ → 100+ up after 5 days in tier
2. 2024-04-04 100+ → 90+ down after 2 days in tier
3. 2024-04-02 90+ → 100+ up after 9 days in tier
4. 2024-03-24 80+ → 90+ up after 5 days in tier
5. 2024-03-19 90+ → 80+ down after 3 days in tier
6. 2024-03-16 100+ → 90+ down after 469 days in tier
7. 2022-12-03 90+ → 100+ up after 31 days in tier
8. 2022-11-02 80+ → 90+ up after 21 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

Embed this report card

Drop a live Pulse card for ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System into a readme, a review or a deck. It updates itself.

ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System: 100+ active installs, 4.5★ (14 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/thrivedesk