Userback
by userback · Analytics
Userback is a powerful visual feedback tool that makes it easy to collect website feedback, report bugs, and collaborate with your team—all from your …
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 73/100
Few reviews
Active installs
1K+
≈2K estimated
Momentum
+22%
downloads vs prior 30d
Biggest opportunity: Add “session replay” and “collaborate” to your wp.org tags. You rank #16 and #18 for them without listing them, close enough for a declared tag to move you up. WordPress.org counts only your first five tags, so with 3 listed these are the slots worth spending.
73 health vs 67 average across 1,826 Analytics plugins
Install conversion
How it's measured →2.4%
of downloads still active
At least 1K of 41.8K lifetime downloads are still running, above its category: the median Analytics plugin keeps 1.2%, across 1,007 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Analytics plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 2 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Rating quality
Updated 311 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.9.11, the current branch or newer
3.6★ over 9 reviews, smoothed to 4.02★ and held back under 25 reviews
3 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
45
Momentum
Holding steady
-0.4
Velocity
places per keyword, 19d
43%
Breadth
of keywords climbing, 19d
-0.6
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| collaborate | #18 | #23 | up 1 |
| session replay | #16 | #20 | down 5 |
| bug tracking your tag | Not in the top 24 | ||
| feedback your tag | Not in the top 24 | ||
| surveys your tag | Not in the top 24 | ||
7 searches this plugin appeared in over the last 90 days, 2 listed. 5 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- Add “session replay” and “collaborate” to your wp.org tags. You rank #16 and #18 for them without listing them, close enough for a declared tag to move you up. WordPress.org counts only your first five tags, so with 3 listed these are the slots worth spending.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 2.5K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
2
releases in the last 12 months
10mo ago
latest release · v1.0.17 · 24 Dec 2025
13
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “1K+”. Our estimate pins where the real number sits.
Crossed into this band today and the previous band took 24 months to cross, so the real count is still just under 2K.
Install history since 27 Oct 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ redsmc2.5y ago
Работает только 14 дней, затем нужно платить ежемесячно! Only works for 14 days, then you have to pay monthly!
Read on wp.org ↗ - ★★★★★ tank2.9y ago
The other reviews that aren’t 5-stars are fake. I love this software integration. Yeah, it costs money, but it’s better than ALL the rest!
Read on wp.org ↗ - ★★★★★ muratburak3.1y ago
Attention! This plugin not free..
Read on wp.org ↗ - ★★★★★ Samuel Bauer4.6y ago
Efficient communication on next level. It’s NOT free, but worth every cent !!
Read on wp.org ↗ - ★★★★★ voltima4.6y ago
Too bad this company doesn’t present the fact that you are downloading a plugin that you have to register for a ‘free trial’ that expires. I kind of think that the plugin doesn’t belong in the repo right now because they don’t actually have a free version that I can find. I understand ‘upselling’ a plugin based on features but to be allowed to hawk a free trial for a pricey monthly price in the WordPress repo is ridiculous. Thanks but no thanks. Shady business practices….
Read on wp.org ↗ - ★★★★★ Julian Song5.1y ago
Had been using Userback for more than a years. Is a MUST have tools for every web agency. TQ for such awesome solution.
Read on wp.org ↗ - ★★★★★ ghte34yhd5.5y ago
Intuitive plugin & clean interface to use. Lot’s of great features: – Feeback via email – Feedback via screenshots & drawings on screen – Feedback via video, capture video from users screen Been a happy user for 3 years now. This topic was modified 5 years, 2 months ago by ghte34yhd.
Read on wp.org ↗ - ★★★★★ MarkJ6.5y ago
Edit: Less stars because no free plan.
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 2 disclosed vulnerabilities are patched in the current version (1.0.17). Sites still on an older version should update.
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Userback is a powerful visual feedback tool that makes it easy to collect website feedback, report bugs, an..."
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 4 headings and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,426 characters of description.
- ✓ Tags match the text 2 of 3 tags appear in the text; "bug-tracking" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-31 2K+ → 1K+ down after 726 days in tier
- 2024-11-04 3K+ → 2K+ down after 90 days in tier
- 2024-08-06 2K+ → 3K+ up after 1 days in tier
- 2024-08-05 3K+ → 2K+ down after 3 days in tier
- 2024-08-02 2K+ → 3K+ up after 1 days in tier
- 2024-08-01 3K+ → 2K+ down after 15 days in tier
- 2024-07-17 2K+ → 3K+ up after 1 days in tier
- 2024-07-16 3K+ → 2K+ down after 6 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
UserFeedback – Create Interactive Feedback Form, User Surveys, and Polls in Seconds 200K+ installs · 4.8★ · 2 shared tags A -
Marker.io – Visual Website Feedback 4K+ installs · 4.7★ · 2 shared tags B -
BugHerd 3K+ installs · 3.8★ · 2 shared tags B -
FeedFocal 2K+ installs · 3.9★ · 2 shared tags C -
Feedbucket – Website Feedback Tool 1K+ installs · 4.2★ · 2 shared tags A -
Ybug Feedback Widget 200+ installs · 4.1★ · 2 shared tags C
Embed this report card
Drop a live Pulse card for Userback into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/userback" width="480" height="300" style="border:0" loading="lazy" title="Userback — Plugin Pulse"></iframe> Userback: 1K+ active installs, 3.6★ (9 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/userback
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