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Cresta Help Chat vs Chatbox Manager

Head-to-head on the signals that matter, from the public WordPress.org data.

Chatbox Manager is the safest pick: health B · 83 against 75 for Cresta Help Chat, led by stronger maintenance.

Active-install trajectory

Cresta Help ChatChatbox Manager

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Cresta Help Chat	Chatbox Manager
Active installs Modeled from the public "N+" band and recent downloads.	10K–20K ✓	300–400
Active installs, change over ~6 months Compares the public install bands. One band step shows as the band change, not a percentage.	Stable ✓	-63%
Overall health	B · 75	B · 83 ✓
Maintenance How recently the plugin was updated.	67/100	100/100 ✓
Rating quality Volume-adjusted review quality.	89/100 ✓	74/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	4.5★ ✓	4.0★
Reviews	15 ✓	1
Ranking optimization How well the listing is tuned to rank on wp.org.	83/100	88/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	11mo ago	2mo ago ✓
Downloads, last 30d	1.1K ✓	277
Download momentum, last 30d vs prior 30d Dips that follow a release spike are normal: wp.org counts every update as a download, so the weeks after a release run lower.	+3%	-13%
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	3.9% ✓	1.0%
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Cresta Help ChatChatbox Manager

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.