Cresta Help Chat
by CrestaProject · Chat & Support
Also makes 7 other plugins · 15.1K+ installs across the portfolio →
Allow your users and customers to contact you via WhatsApp with a single click.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 76/100
no flags
Active installs
10K+
≈19K estimated
Momentum
+8%
downloads vs prior 30d
Biggest opportunity: Swap “chat”, “whatsapp button” and “whatsapp” for “help”, “whatsapp plugin” and “whatsapp widget”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “help” sits at #10 untagged, close enough for a declared tag to move it up. “whatsapp button” isn't earning its slot: it only gets you to #21. “whatsapp plugin” sits at #11 untagged, close enough for a declared tag to move it up. “whatsapp” isn't earning its slot: it only gets you to #13. “whatsapp widget” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
76 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →3.9%
of downloads still active
At least 10K of 256.9K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 1 release in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 323 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.9.11, the current branch or newer
5.0★ over 15 reviews, smoothed to 4.31★ and held back under 25 reviews
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
38
Momentum
Losing ground
-0.3
Velocity
places per keyword, 28d
21%
Breadth
of keywords climbing, 28d
-0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| help desk your tag | #5 | #7 | down 1 |
| facebook help desk | #3 | #5 | 0 |
| whatsapp chat your tag | #9 | #11 | 0 |
| help | #10 | #15 | down 4 |
| whatsapp your tag | #13 | #17 | down 1 |
| whatsapp plugin | #11 | #14 | 0 |
| whatsapp widget | #11 | #15 | down 1 |
| whatsapp button your tag | #21 | #17 | down 4 |
| whatsapp chat button | #17 | #17 | up 1 |
| web chat | #19 | #17 | 0 |
| whatsapp chat wordpress | #11 | #14 | down 1 |
| group chat | #19 | #18 | down 1 |
| whatsapp click to chat | #12 | #14 | up 1 |
| whatsapp chat widget | #12 | #18 | down 1 |
| woocommerce whatsapp | #21 | #23 | down 4 |
| facebook chat | #22 | #19 | 0 |
| click to chat whatsapp | #13 | #16 | up 1 |
| floating chat | #24 | #17 | 0 |
| whatsapp message button | #22 | #18 | up 1 |
| whatsapp floating button | #23 | #20 | up 1 |
| chat your tag | Not in the top 24 | ||
33 searches this plugin appeared in over the last 90 days, 20 listed. 13 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “chat”, “whatsapp button” and “whatsapp” for “help”, “whatsapp plugin” and “whatsapp widget”. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “help” sits at #10 untagged, close enough for a declared tag to move it up. “whatsapp button” isn't earning its slot: it only gets you to #21. “whatsapp plugin” sits at #11 untagged, close enough for a declared tag to move it up. “whatsapp” isn't earning its slot: it only gets you to #13. “whatsapp widget” sits at #11 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “whatsapp”. #13 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 6.2K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
1
releases in the last 12 months
11mo ago
latest release · v1.3.7 · 12 Dec 2025
38
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 81% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10K+”. Our estimate pins where the real number sits.
Crossed into this band 5.7 years ago; the previous band took 14 months to cross, which places it about 90% of the way through.
Install history since 2 Dec 2018
Recent reviews
All reviews on wp.org ↗- ★★★★★ seasonwonder11mo ago
Easy and client converting whatsapp CTA.
Read on wp.org ↗ - ★★★★★ Anonymous User 200369782.3y ago
Simple, minimalist and straight to the point. There are not so many confusing settings that usually annoy me! I hope the developer keeps this plugin up to date and most importantly keeps it always so simple in terms of design and functionality.
Read on wp.org ↗ - ★★★★★ gemedj894.2y ago
Best plugin for chat! light and quick to set up 🙂
Read on wp.org ↗ - ★★★★★ Massimo6.1y ago
Excellent plug-in, very easy to use, and extremely powerful. Great the free version, but the paid version – very cheap – is worth gold.
Read on wp.org ↗ - ★★★★★ someco7.4y ago
Ideal für die moderne Kommunikation mit Kunden :-
Read on wp.org ↗ - ★★★★★ agusapri7.6y ago
Thank you … It works nicely…
Read on wp.org ↗ - ★★★★★ woody1sp7.6y ago
This is one of the best plugins around. Even the free version if very helpful!
Read on wp.org ↗ - ★★★★★ Javier7.8y ago
El plugin funciona muy bien y gusta mucho a los usuarios. Hoy he tenido que contactar con el servicio técnico y la respuesta ha sido inmediata y con instrucciones claras, problema solucionado. Gracias
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.3.7 Added compatibility to WordPress 6.9 1.3.7
- — Version 1.3.6 Added compatibility to WordPress 6.8 1.3.6
- — Version 1.3.5 Added compatibility to WordPress 6.7 1.3.5
- — Version 1.3.4 Added compatibility to WordPress 6.6 1.3.4
- — Version 1.3.3 Added compatibility to WordPress 6.5 1.3.3
- — Version 1.3.2 Added compatibility to WordPress 6.4 1.3.2
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 3 languages, 2 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
6 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Allow your users and customers to contact you via WhatsApp with a single click."
- ✓ Has a FAQ 3 questions in the FAQ.
- ✓ FAQ asks real questions 3 of 3 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce, WPML.
- ! Headings and lists 0 headings and 2 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,140 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "help desk" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2021-02-25 8K+ → 10K+ up after 433 days in tier
- 2019-12-20 7K+ → 8K+ up after 188 days in tier
- 2019-06-15 6K+ → 7K+ up after 36 days in tier
- 2019-05-10 5K+ → 6K+ up after 54 days in tier
- 2019-03-17 4K+ → 5K+ up after 35 days in tier
- 2019-02-10 3K+ → 4K+ up after 100 days in tier
- 2018-11-02 2K+ → 3K+ up after 99 days in tier
- 2018-07-26 1K+ → 2K+ up after 86 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chatbox Manager 300+ installs · 4.0★ · 4 shared tags A -
Joinchat – Enhanced “click to chat” 700K+ installs · 4.7★ · 3 shared tags A -
Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ installs · 5.0★ · 3 shared tags A -
Simple Chat Button 40K+ installs · 4.4★ · 3 shared tags A -
Chat Widget: Floating Customer Support Button for 30+ Channels, Supporting SMS, Calls, and Chat – Bit Assist 9K+ installs · 4.8★ · 3 shared tags A -
Social Chat Widget (⚡ by Callbell) 500+ installs · 3.9★ · 3 shared tags D
Embed this report card
Drop a live Pulse card for Cresta Help Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/cresta-whatsapp-chat" width="480" height="300" style="border:0" loading="lazy" title="Cresta Help Chat — Plugin Pulse"></iframe> Cresta Help Chat: 10K+ active installs, 5.0★ (15 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/cresta-whatsapp-chat
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