Freshdesk (official) vs JS Help Desk

Head-to-head on the signals that matter, from the public WordPress.org data.

Health D45

Health B81

Active-install trajectory

Freshdesk (official) moved down one install band, 900+ to 800+; JS Help Desk moved down one install band, 8K+ to 7K+. That's a single step across the whole window, so there's no trajectory to draw. The download trend below moves daily.

Metric	Freshdesk (official)	JS Help Desk
Active installs Modeled from the public "N+" band and recent downloads.	800–900	7K–8K ✓
Install trend Change in active installs across the charted window.	-11% ✓	-13%
Overall health	D · 45	B · 81 ✓
Maintenance How recently the plugin was updated.	19/100	100/100 ✓
Rating quality Volume-adjusted review quality.	58/100	68/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	3.3★	3.7★ ✓
Reviews	8	74 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	55/100	95/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Elevated	Low ✓
Last updated	2.3y ago	today ✓
Downloads · 30d	332	35.3K ✓
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	1.6% ✓	0.9%
Category	Forms	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Freshdesk (official)JS Help Desk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.