Freshdesk (official)

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.

wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.

3 searches this plugin appeared in over the last 90 days, 1 listed. 2 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 78% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Crossed into this band 3 months ago and a band this size takes about a year or more to cross, so the real count is still just under 900.

1. ★★★★★ zsozso1982

   6.2y ago

   I started using Freshdesk, because of the SSO integration with WordPress! In 2020 it is not possible, no update!!! Such a big Company should deal with a plugin like this.

   Read on wp.org ↗
2. ★★★★★ ssdfast

   6.9y ago

   Firstly – I see a lot of businesses use freshdesk. It seems very easy to use. However you can not get your SECRET KEY from Freshworks as of DEC 1 , 2019 The embarassing part from Freshdesk is, they describe how to get the secret key from their website described on their documentation from November 2019 and then disabled the key pretty dumb. Wordpress integration is a clear way for Freshdek to get more business but they disabled the ability for it to integrate. any by the way, their product support is marginal at best. took them two weeks to reply to me to tell me they disabled the SSO secret key. dumb.

   Read on wp.org ↗
3. ★★★★★ Anonymous

   8.1y ago

   When I consider the fact that this plugin has not been updated for over 2 years I should have followed that warning. This looks like a great plan and deal on the surface but once they get ahold of you, they try to upsale you into a much bigger subscription you could ever need. Worse, I got tickets from customers, but because of faulty Single Sign On (SSO), I could not get them because each time I signed on I was redirected to a 404 on my own site. I went back and forth with the support people, Aswin George US, and Hariharan Bharathwaj and there responses were extremely general, to the point of being submissive, while the information they provided in their short responses demonstrated that they did not fully understand the problem. So I now must deal with negative responses from customers I could not answer because I never had access to their email/ticket submissions! I am ripping the plugin out and not looking back. What a waste of time. This topic was modified 7 years, 9 months ago by jdcogmon.

   Read on wp.org ↗
4. ★★★★★ timfroling

   10.6y ago

   I’m really pleased with the SSO integration. The pop up widget didn’t work but may be a theme or plugin incompatibility, but I don’t want that function anyway.

   Read on wp.org ↗
5. ★★★★★ storyteller1

   11.9y ago

   For what it is meant to do, I have to say that this plugin works well. I’m able to allow my WordPress site users to submit tickets to Freshdesk without them having to create an account or login at Freshdesk. They simply log into my site with their username and password as normal, and then visit a page where I’ve embedded the Freshdesk Feedback widget. It’s quite convenient and simple. There are some admin things in Freshdesk that are kind of difficult to get at first, but customer support at Freshdesk very patiently and in a dedicated manner worked with me until I got my issues resolved. The team at Freshdesk really try hard to solve problems and get back to you, even if it takes a bit of time. Freshdesk to me is one of the better helpdesk systems in comparison to others, and I really appreciate the team there for developing this plugin and for going the extra mile to help get things working correctly!

   Read on wp.org ↗
6. ★★★★★ Jarrett Gucci

   12.2y ago

   Been months trying to figure out how to get SSO and Vanity URL to work together. Wish they could show me it working in a test environment as I have tried so many times and they keep saying it’s working.

   Read on wp.org ↗
7. ★★★★★ Jess

   12.4y ago

   Pros: 1. Easy to set up and use 2. Works as advertised 3. The pop-up and embedded support widget are really cool Cons: 1. Caused my Freshdesk users to have to log into my wordpress site (none of them are users on my wordpress nor will they ever be. I had to disable the feature for my agents to log in to work on tickets. 2. All I want is my Freshdesk Solutions to be integrated with my WordPress site to eliminate duplication of effort. I wasn’t a single place for our knowledge base to live on our public website. 3. Perhaps I’m a bit slow on the uptake here but why would I want to automatically create tickets from comments? This was completely unclear to me. This is a mediocre start. I hope that further integration is right around the corner.

   Read on wp.org ↗
8. ★★★★★ kaneatron

   12.6y ago

   After a small error in the original release, this plugin is confirmed as working with Freshdesk on WordPress 3.8.1

   Read on wp.org ↗

All 3 disclosed vulnerabilities are patched in the current version (2.4.1). Sites still on an older version should update.

1. Patched Medium · 6.1 Freshdesk (official) <= 2.3.6 - Open Redirect ↗
   2024-04-12 CVE-2024-32129 URL Redirection to Untrusted Site Affects <= 2.3.6 Patched in 2.4.0
2. Patched Medium · 5.4 Freshdesk (official) <= 1.7 - Open Redirect ↗
   2023-04-17 CVE-2015-10102 URL Redirection to Untrusted Site Affects 1.7 Patched in 1.8
3. Patched High · 8.8 Freshdesk (official) <= 2.3.6 - Cross-Site Request Forgery ↗
   2022-06-22 Cross-Site Request Forgery Affects <= 2.3.6 Patched in 2.4.0

Automated install-time checks, tested on PHP 8.1.12 · WP 6.5.5

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2026-08-04 900+ → 800+ down after 1 days in tier
2. 2026-08-03 800+ → 900+ up after 1 days in tier
3. 2026-08-02 900+ → 800+ down after 6 days in tier
4. 2026-07-27 800+ → 900+ up after 1 days in tier
5. 2026-07-26 900+ → 800+ down after 7 days in tier
6. 2026-07-19 800+ → 900+ up after 9 days in tier
7. 2026-07-10 900+ → 800+ down after 144 days in tier
8. 2026-02-16 1K+ → 900+ down after 1 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

Embed this report card

Drop a live Pulse card for Freshdesk (official) into a readme, a review or a deck. It updates itself.

Freshdesk (official): 800+ active installs, 2.5★ (8 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/freshdesk-support