Freshworks CRM vs Freshchat

Head-to-head on the signals that matter, from the public WordPress.org data.

Health D42

Health D40

Active-install trajectory

Freshworks CRM moved down one install band, 30+ to 20+. That's a single step across the whole window, so there's no trajectory to draw. The download trend below moves daily.

Metric	Freshworks CRM	Freshchat
Active installs Modeled from the public "N+" band and recent downloads.	20–30	1K–2K ✓
Install trend Change in active installs across the charted window.	-33%	0% ✓
Overall health	D · 42 ✓	D · 40
Maintenance How recently the plugin was updated.	3/100	3/100
Rating quality Volume-adjusted review quality.	67/100 ✓	61/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	3.7★ ✓	3.5★
Reviews	1	9 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	37/100	42/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Elevated	Elevated
Last updated	5.3y ago	4.9y ago ✓
Downloads · 30d	60	330 ✓
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	1.1%	2.0% ✓
Category	Uncategorized	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Freshworks CRMFreshchat

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.