Freshchat

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.

Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.

wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.

2 searches this plugin appeared in over the last 90 days. 2 of its tags aren't in the top 24 for their own search.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 99% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Crossed into this band 10 months ago; the previous band took 18 months to cross, which places it about 50% of the way through.

1. ★★★★★ atlantichealthcareproducts

   5.4y ago

   <script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer></script>

   Read on wp.org ↗
2. ★★★★★ hcarmody

   5.4y ago

   The plugin is severely out of date, yet the company claims to be integrated with WordPress.

   Read on wp.org ↗
3. ★★★★★ noddemix

   7.3y ago

   Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0). Uncaught TypeError: Cannot set property ‘externalId’ of undefined Same issue on a clean WP install so it doesn’t look like like a conflict with another plugin.

   Read on wp.org ↗
4. ★★★★★ titonja

   7.6y ago

   It took me some time to set it up, due to copy/paste quotation marks issues. Make sure you lose single quotation at the beginning of the code (self-explanatory) and change English paired quotation marks to neutral quotation marks (U+0022). Hope it helps.

   Read on wp.org ↗
5. ★★★★★ James Whayman [WildPress]

   7.6y ago

   Works first time, not sure why the other reviewers are saying it doesn’t. This topic was modified 7 years, 4 months ago by Jan Dembowski. Reason: Removed link

   Read on wp.org ↗
6. ★★★★★ imsuju

   7.6y ago

   Can you please briefly explain how to set up this plugin in WordPress. I followed the steps as you mentioned but it’s not working.

   Read on wp.org ↗
7. ★★★★★ Bruno Fernandes

   7.7y ago

   This version of the plugin doesn’t really work and only makes the configuration more troublesome than it should… After a couple of tries setting it up following the provided instructions, I gave up and went back to basics by using the “Insert Headers and Footers” plugin to add the code snippets available in my Freshchat account’s settings/integration page. Notes on improvement: In my view, this plugin is kind of useless as it stands. It should be simple as having a field to insert your Token. All the other content should be added automatically by the plugin itself.

   Read on wp.org ↗
8. ★★★★★ cesrafa

   7.8y ago

   For standard users, this plugin might seem working well: you install it, activate, paste snippet code, and you see your chat on your freschat dashboard. However, I found some problems that can’t just be ignored: – There is “fcSettings” variable in javascript that is not set if you don’t follow exactly the instructions in this plugin’s installation tab, instead of those in Integration Settings page. The thing is, if you don’t do this, javascript and php display errors in debug log. If you don’t do like this, your installation will work but your users’ email is not recognized on Freshchat dasboard. – RestoreID and ExternalID are not saved properly. This also generates debug log notices (or errors), besides I haven’t tested it yet but I guess your users won’t get recognized as the same through different browsers. Please you should fix these things or this plugin makes no sense at all.

   Read on wp.org ↗

1 open vulnerability affects the current version (2.3.4). 0 of 1 disclosed are patched.

1. Open Medium · 4.3 Freshchat <= 2.3.4 - Cross-Site Request Forgery ↗
   2025-12-11 CVE-2025-64240 Cross-Site Request Forgery Affects <= 2.3.4 No patch available

Automated install-time checks, tested on PHP 7.4.8 · WP 5.8.2

Translated into 3 languages, 3 at 90% or more

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2026-01-19 2K+ → 1K+ down after 551 days in tier
2. 2024-07-17 3K+ → 2K+ down after 746 days in tier
3. 2022-07-02 4K+ → 3K+ down after 610 days in tier
4. 2020-10-30 2K+ → 4K+ up

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

Embed this report card

Drop a live Pulse card for Freshchat into a readme, a review or a deck. It updates itself.

Freshchat: 1K+ active installs, 2.9★ (9 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/freshchat