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HB FreshDesk vs SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Head-to-head on the signals that matter, from the public WordPress.org data.
HB FreshDesk
Hiren Patel
B80
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
PSM Plugins
A91
Download trajectory
HB FreshDesk SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
7-day average downloads, each indexed to 100 at the start of the window. A line above 100 is growing, below 100 is shrinking.
| Metric | HB FreshDesk | SupportCandy – AI Cust… |
|---|---|---|
| Health score | 80 (B) | 91 (A) ● |
| Est. active installs | 10–20 | 10K–20K ● |
| Total downloads | 2.3K | 520.2K ● |
| Downloads · 30d | 66 | 9.1K ● |
| Momentum | -58% | -23% ● |
| Rating (adjusted) | 3.60★ | 4.82★ ● |
| Reviews | 0 | 289 ● |
| Last updated | 2mo ago | 17d ago ● |
| Support resolved | — | 50% ● |
| Requires PHP | 7.4 | 7.4 |
● marks the leader on each row.