SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
by PSM Plugins · Chat & Support
Also makes 2 other plugins · 10.2K+ installs across the portfolio →
Enhance your WordPress site with our AI Powered customer support ticket system. Manage customer support, tickets, and email tickets efficiently.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 89/100
no flags
Active installs
10K+
≈19K estimated
Momentum
+15%
downloads vs prior 30d
Biggest opportunity: Swap “support” for “support tickets”. “support” isn't earning its slot: it only gets you to #12. “support tickets” sits at #4 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
89 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →1.8%
of downloads still active
At least 10K of 557.8K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 13 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 32 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.9★ over 289 reviews, smoothed to 4.78★
5 of 5 tags set · short description in place
2 of 2 support threads resolved in the last 2 months
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
62
Momentum
Gaining ground
+1.7
Velocity
places per keyword, 28d
64%
Breadth
of keywords climbing, 28d
+1.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| support ticket system | #2 | #2 | 0 |
| customer support ticket system | #2 | #2 | 0 |
| support ticket | #2 | #2 | up 1 |
| ticket system | #3 | #2 | up 1 |
| ticketing system your tag | #4 | #3 | 0 |
| support tickets | #4 | #3 | 0 |
| customer support your tag | #6 | #4 | up 1 |
| ai powered customer support | #6 | #5 | up 1 |
| ai chatbot agent your tag | #7 | #3 | 0 |
| customer support software | #3 | #3 | up 2 |
| ticket | #9 | #5 | up 2 |
| service desk | #5 | #2 | up 1 |
| customer portal | #5 | #4 | 0 |
| helpdesk your tag | #9 | #5 | up 1 |
| agent | #10 | #7 | down 1 |
| support your tag | #12 | #7 | up 4 |
| support system | #8 | #4 | up 4 |
| customer | #15 | #9 | up 7 |
| system | #16 | #12 | up 5 |
| knowledgebase | #9 | #5 | up 4 |
250 searches this plugin appeared in over the last 90 days, 20 listed. 201 left out as unrelated or noise (years, numbers, stray words).
What to do about it
- Swap “support” for “support tickets”. “support” isn't earning its slot: it only gets you to #12. “support tickets” sits at #4 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “support”. #12 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 19.3K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
13
releases in the last 12 months
1mo ago
latest release · v3.5.4 · 29 Sep 2026
20
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 39% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10K+”. Our estimate pins where the real number sits.
Crossed into this band 5.5 years ago; a band this size takes about a year or more to cross, which places it about 90% of the way through.
Install history since 11 Jan 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ jaki-o4mo ago
Our team has been really pleased with the software, and Support Candy has been awesome about responding to all of my questions while setting it up. We were surprised at how robust it is – it had every feature on our wish list. We’ve found it to be the easiest software we’ve set up in a long time.
Read on wp.org ↗ - ★★★★★ John Dorner4mo ago
We’ve just started using SupportCandy and are VERY impressed with everything about it. The configuration and setup is very smooth. The features and functionality are very robust. Very impressed so far.
Read on wp.org ↗ - ★★★★★ Klaas Mertens11mo ago
We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever! SupportCandy is really feature rich, very flexible, offers all kinds of tweak options – and the support is outstanding! You get swift and knowledgeable response within hours or maximum days – and the response is actually helpful! They take every suggestion seriously and really strive to help you out.Definitly a 5 star review – great plugin for all your e-Mail Support needs!They even are considering to develop a further integration into our CRM System of choice – that would be the icing on the cake! Thanks @Supportcandy-Team!
Read on wp.org ↗ - ★★★★★ Dan12mo ago
It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able to merge tickets and sadly our sales people and customers have created duplicate tickets that we should merge, but we can’t and it makes everything a mess.
Read on wp.org ↗ - ★★★★★ marziom1.1y ago
Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo
Read on wp.org ↗ - ★★★★★ mihaibeilic1.1y ago
For your quick and professional responses! Regarding the plugin, i truly recommend to all those who need a support plugin. Give it a try and you will not regret!
Read on wp.org ↗ - ★★★★★ boaznire1.1y ago
I was searching for a reliable ticketing system for my customer support portal and ended up purchasing three different platforms (one at a time). I requested refunds for all of them within a period ranging from just 2 hours to a week none of them met my expectations. Support Candy, however, exceeded them. Not only is its ticketing system outstanding as both a software and a plugin, but their customer service is also exceptional. They always responded promptly to my questions, and whenever troubleshooting was needed, they acted immediately and provided clear steps to resolve the issue. There’s a marketing principle that says: “show, don’t tell.” Support Candy embodies this perfectly. They don’t just claim to deliver a top-class product they actually do, while backing it up with excellent service. What sets it apart even further is its customizability. Unlike other platforms that promise customizable ticketing systems but fail to deliver, Support Candy truly adapts to your needs and integrates seamlessly.
Read on wp.org ↗ - ★★★★★ luifel901.1y ago
Very good plugin with immense customization to fill any need, also very good support from the developer on any question.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 3.5.0 Fix: Tickets going to archived unexpectedly 3.5.0
- — Version 3.4.9 New: Added AI chatbot in Productivity Suite (Pro) Fix: Addressed reported security vulnerability New: Introduced new developer hook 3.4.9
- — Version 3.4.8 New: Added Cloudflare CAPTCHA integration Fix: Resolved PHP notice issues See changelog for all versions . 3.4.8
- — Version 3.4.7 New: Option to disable email notifications for specific tickets New: Improved form validation to highlight incomplete fields on submission New: Agent collision widget added Fix: Security vulnerability resolved Fix: Email 3.4.7
- — Version 3.4.6 New: Added Merge Ticket feature (Pro) in Productivity Suite. New: Added AI Assistant feature (Pro) in Productivity Suite. New: Archive action added for deleted tickets. Fix: Addons not updating when Home URL and Site URL 3.4.6
- — Version 3.4.5 Fix: Resolved an issue where archived tickets could not be deleted Fix: Fixed a bug preventing actions from being performed in the settings panel Fix: Addressed reported security vulnerabilities to improve overall system 3.4.5
Security history
via Wordfence IntelligenceAll 24 disclosed vulnerabilities are patched in the current version (3.5.4). Sites still on an older version should update.
- Patched Medium · 6.4 SupportCandy <= 3.5.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting via 'name' Parameter ↗2026-10-02 CVE-2026-94378 Improper Neutralization of Input During Web Page Generation Affects <= 3.5.3 Patched in 3.5.4
- Patched Medium · 6.5 SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter ↗2026-10-02 CVE-2026-94539 Improper Neutralization of Special Elements used in an SQL Command Affects <= 3.5.3 Patched in 3.5.4
- Patched Medium · 5.3 SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.6 - 3.5.2 - Unauthenticated Information Exposure ↗2026-09-09 CVE-2026-81022 Exposure of Sensitive Information to an Unauthorized Actor Affects 3.3.6 - 3.5.2 Patched in 3.5.3
- Patched Medium · 6.4 SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent <= 3.4.8 - Authenticated (Customer+) Stored Cross-Site Scripting ↗2026-07-10 CVE-2026-57711 Improper Neutralization of Input During Web Page Generation Affects <= 3.4.8 Patched in 3.4.9
- Patched Medium · 4.3 SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.6 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗2026-06-17 CVE-2026-54826 Authorization Bypass Through User-Controlled Key Affects <= 3.4.6 Patched in 3.4.7
- Patched Medium · 6.5 SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.4 - Authenticated (Subscriber+) SQL Injection via Number Field Filter ↗2026-01-30 CVE-2026-0683 Improper Neutralization of Special Elements used in an SQL Command Affects <= 3.4.4 Patched in 3.4.5
- Patched Medium · 5.4 SupportCandy – Helpdesk & Customer Support Ticket System <= 3.4.4 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗2026-01-23 CVE-2026-1251 Authorization Bypass Through User-Controlled Key Affects <= 3.4.4 Patched in 3.4.5
- Patched Medium · 6.5 SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover ↗2025-09-19 CVE-2025-10658 Improper Restriction of Excessive Authentication Attempts Affects <= 3.3.7 Patched in 3.3.8
- Patched Medium · 6.4 SupportCandy <= 3.2.3 - Authenticated (Subscriber+) Stored Cross-Site Scripting ↗2024-03-15 CVE-2024-27991 Improper Neutralization of Input During Web Page Generation Affects <= 3.2.3 Patched in 3.2.4
- 2023-05-22 CVE-2023-2805 Improper Neutralization of Special Elements used in an SQL Command Affects <= 3.1.6 Patched in 3.1.7
- 2023-05-22 CVE-2023-2719 Improper Neutralization of Special Elements used in an SQL Command Affects <= 3.1.6 Patched in 3.1.7
- Patched Critical · 9.8 SupportCandy <= 3.1.4 - Unauthenticated SQL Injection via parse_user_filters ↗2023-04-10 CVE-2023-1730 Improper Neutralization of Special Elements used in an SQL Command Affects <= 3.1.4 Patched in 3.1.5
- 2023-03-28 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 3.1.3 Patched in 3.1.4
- 2022-01-05 CVE-2021-24878 Improper Neutralization of Input During Web Page Generation Affects <= 2.2.6 Patched in 2.2.7
- Patched Medium · 6.5 SupportCandy <= 2.2.6 - Cross-Site Request Forgery to Arbitrary Ticket Deletion ↗
- 2022-01-04 CVE-2021-24880 Improper Neutralization of Input During Web Page Generation Affects < 2.2.7 Patched in 2.2.7
- Patched Critical · 9.8 SupportCandy – Helpdesk & Support Ticket System <= 2.0.0 - Arbitrary File Upload ↗2019-04-17 CVE-2019-11223 Unrestricted Upload of File with Dangerous Type Affects < 2.0.1 Patched in 2.0.1
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 28 languages, 0 at 90% or more
Plus 4 more locales with partial translations.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Share of voice
How often each assistant names SupportCandy when asked about these topics, where it comes in the answer, and how that compares with its wp.org search position. Latest run 25 Oct 2026.
Readme readiness
7 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Enhance your WordPress site with our AI Powered customer support ticket system. Manage customer support, ti..."
- ✓ Has a FAQ 12 questions in the FAQ.
- ✓ FAQ asks real questions 12 of 12 read like questions a user would type.
- ! Names who it is for One audience phrase ("use it"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Gravity Forms, Mailchimp, Brevo and 3 more.
- ✓ Headings and lists 5 headings and 4 lists.
- ✓ Enough to quote 14,668 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2021-05-05 9K+ → 10K+ up after 75 days in tier
- 2021-02-19 8K+ → 9K+ up after 122 days in tier
- 2020-10-20 7K+ → 8K+ up after 133 days in tier
- 2020-06-09 4K+ → 7K+ up after 187 days in tier
- 2019-12-05 2K+ → 4K+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 3 shared tags B -
Zendesk Support for WordPress 1K+ installs · 3.2★ · 3 shared tags D -
Paldesk – Live Chat & Helpdesk 20+ installs · 4.0★ · 3 shared tags D -
Viable Support for Zendesk 10+ installs · 4.0★ · 3 shared tags B -
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags - H HappyFox Helpdesk 10+ installs · 3.6★ · 3 shared tags
Embed this report card
Drop a live Pulse card for SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/supportcandy" width="480" height="300" style="border:0" loading="lazy" title="SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent — Plugin Pulse"></iframe> SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent: 10K+ active installs, 4.9★ (289 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/supportcandy
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