Smartarget Line Chat vs Zendesk Chat

Head-to-head on the signals that matter, from the public WordPress.org data.

Smartarget Line Chat

by Erez Hadas-Sonnenschein

Health B81

Zendesk Chat

by zendesk_official

Health D44

Active-install trajectory

Smartarget Line Chat Zendesk Chat

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Smartarget Line Chat	Zendesk Chat
Active installs Modeled from the public "N+" band and recent downloads.	10–20	10K–20K ✓
Install trend Change in active installs across the charted window.	0%	0%
Overall health	B · 81 ✓	D · 44
Maintenance How recently the plugin was updated.	100/100 ✓	3/100
Rating quality Volume-adjusted review quality.	67/100	73/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.68★	3.94★ ✓
Reviews	1	27 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	88/100 ✓	48/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low ✓	Elevated
Last updated	2mo ago ✓	6.0y ago
Downloads · 30d	77	628 ✓
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Smartarget Line Chat Zendesk Chat

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.