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Smartarget Line Chat vs Zendesk Chat

Head-to-head on the signals that matter, from the public WordPress.org data.

Smartarget Line Chat is the safest pick: health B · 79 against 44 for Zendesk Chat, led by lower removal risk.

Active-install trajectory

No change to chart. WordPress.org reports active installs in coarse bands, so neither plugin crossed a band during this window. The download trend below moves daily and is the better read over a period this short.

Metric	Smartarget Line Chat	Zendesk Chat
Active installs Modeled from the public "N+" band and recent downloads.	10–20	10K–20K ✓
Active installs, change over ~6 months Compares the public install bands. One band step shows as the band change, not a percentage.	Stable	Stable
Overall health	B · 79 ✓	D · 44
Maintenance How recently the plugin was updated.	95/100 ✓	3/100
Rating quality Volume-adjusted review quality.	67/100	73/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	3.7★	3.9★ ✓
Reviews	1	27 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	88/100 ✓	47/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low ✓	High
Last updated	4mo ago ✓	6.2y ago
Downloads, last 30d	54	1.1K ✓
Download momentum, last 30d vs prior 30d Dips that follow a release spike are normal: wp.org counts every update as a download, so the weeks after a release run lower.	-32%	+23%
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	0.4%	0.7% ✓
Category	Forms	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Smartarget Line ChatZendesk Chat

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.