Zendesk Chat
by zendesk_official · Chat & Support
Also makes 1 other plugin · 11K+ installs across the portfolio →
Zendesk Chat (previously Zopim) lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into th …
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 52/100
Stale · Likely abandoned
Active installs
10K+
≈15K estimated
Momentum
+47%
downloads vs prior 30d
Biggest opportunity: “chat”, “chat online” and “contact plugin” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
52 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.7%
of downloads still active
At least 10K of 1.3M lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
53/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 6+ years — the top precursor to removal once a vulnerability is found.
- Falling behind WordPress. Tested up to WordPress 5.5.24.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 2263 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 5.5.24; the current branch is 6.8
4.0★ over 27 reviews, smoothed to 4.06★
5 of 5 tags set · short description in place
To rank higher: Last updated 2263 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
31
Momentum
Losing ground
-0.3
Velocity
places per keyword, 26d
0%
Breadth
of keywords climbing, 26d
-0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| zopim | #3 | #3 | 0 |
| zopim live chat | #3 | #3 | 0 |
| msn | #15 | #6 | 0 |
| im chat | #19 | #11 | 0 |
| chat your tag | Not in the top 24 | ||
| chat online your tag | Not in the top 24 | ||
| contact plugin your tag | Not in the top 24 | ||
| contact us your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
15 searches this plugin appeared in over the last 90 days, 4 listed. 11 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat”, “chat online” and “contact plugin” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
- Already on top for “zopim”. #3 without listing it. A tag would change little there; your slots are better spent on a search you don't yet win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 3.3K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
6.2y ago
latest release · v1.4.18 · 20 Aug 2020
49
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 98% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10K+”. Our estimate pins where the real number sits.
Crossed into this band 23 months ago; the previous band took 15 months to cross, which places it about 50% of the way through.
Install history since 2 Aug 2021
Recent reviews
All reviews on wp.org ↗- ★★★★★ Lexiol6.7y ago
Nothing works. Not even their website on mobile.
Read on wp.org ↗ - ★★★★★ netart.gr6.7y ago
It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the user can answer chat through his mobile whenever he is online. Finally, I love it’s email summary feature. It sends a summary of your converstion to your email
Read on wp.org ↗ - ★★★★★ ateya3d6.8y ago
It’s Slow down any website, and no any support
Read on wp.org ↗ - ★★★★★ Marin Stoyanov8.8y ago
I thought that installing the plugin made by Zendesk team will be easy and i won’t face any issues. Instead now I’m here and I write my review. WordPress Zendesk plugin is real disaster. It doesn’t allow me to login to my account. I’m sure that my password and email are correct. I tripe-checked them and they are correct but the plugin doesn’t allow me to login to my existing Zendesk account. Some suggestions for the authors: 1) We live in 21st century, logging with my real Zendesk username and password is real thread. Instead you can use API key, provide temporary access key or use other more intelligent way to associate WP website with Zendesk account 2) Most WP plugins, that require configuration after being activated, usually have a Settings link next to ‘Details’. You’re huge enough to do it. This topic was modified 8 years, 6 months ago by Marin Stoyanov.
Read on wp.org ↗ - ★★★★★ Rodolfo9.9y ago
Cuidado. Instalei o Zopim e paguei por 2 agentes por 6 seis meses. Após isso o sistema renovou automaticamente, mesmo sem meu site estar no ar mais e mesmo sem usar o sistema deles. Entrei em contato e me informaram que não devolveriam o dinheiro porque já havia passado o tempo para reclamar e que isso estava previsto, quando assinei. Tenho os e-mails, que compravam isso. Tomem muito cuidado! Não recomendo!
Read on wp.org ↗ - ★★★★★ albaintrade10.1y ago
Very good application easy and fast… You can try on my website http://almanyayurtdisikargo.com/
Read on wp.org ↗ - ★★★★★ nicopozena7910.1y ago
Pretty good service
Read on wp.org ↗ - ★★★★★ ddrevik10.3y ago
I love this plugin. It helps our website visitors tremendously to be able to ask questions and interact with us. Many are reluctant to call or email for fear of being inundated with sales calls, so this allows them to stay at arms reach until they get comfortable with us. Why only 3 stars then? The speed. When I load the Zopim widget, my homepage load time goes from 6.5s to 12.3s. I can’t have visitors waiting that long for our homepage to load. I could live with adding a second or so to our load, but 6 additional seconds is a deal-breaker.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.4.18 Tested on WordPress v5.5 1.4.18
- — Version 1.4.17 Tested on WordPress v5.4.2 1.4.17
- — Version 1.4.16 Updated plugin to support WordPress v5.4.1 1.4.16
- — Version 1.4.15 Tested on WordPress v5.1.1 1.4.15
- — Version 1.4.14 Support chat phase 3 and phase 4 accounts 1.4.14
- — Version 1.4.13 Updated copy to reflect chat phase 4 limitations 1.4.13
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (1.4.18). Sites still on an older version should update.
- 2013-02-18 CVE-2013-1808 Improper Neutralization of Input During Web Page Generation Affects < 1.2.6 Patched in 1.2.6
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.5
Languages
via translate.wordpress.orgTranslated into 35 languages, 5 at 90% or more
Plus 11 more locales with partial translations.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Zendesk Chat (previously Zopim) lets you monitor and chat with visitors surfing your store in real-time. Im..."
- ✓ Has a FAQ 7 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 7 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Salesforce.
- ! Headings and lists 1 heading and 4 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,843 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("chat online", "contact plugin", "contact us" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2024-12-25 20K+ → 10K+ down after 454 days in tier
- 2023-09-28 30K+ → 20K+ down after 356 days in tier
- 2022-10-07 40K+ → 30K+ down after 2 days in tier
- 2022-10-05 30K+ → 40K+ up after 2 days in tier
- 2022-10-03 40K+ → 30K+ down after 392 days in tier
- 2021-09-06 50K+ → 40K+ down after 308 days in tier
- 2020-11-02 60K+ → 50K+ down after 181 days in tier
- 2020-05-05 70K+ → 60K+ down after 243 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
Chat Floating Button BY XD 400+ installs · 3.6★ · 2 shared tags -
Orders Chat for WooCommerce 100+ installs · 4.1★ · 2 shared tags A -
HappyFox Chat – Live Chat Plugin for WordPress Websites 70+ installs · 3.7★ · 2 shared tags D -
Casengo Live Chat Support 50+ installs · 4.2★ · 2 shared tags D -
TalkJS 40+ installs · 3.6★ · 2 shared tags
Embed this report card
Drop a live Pulse card for Zendesk Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/zopim-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Zendesk Chat — Plugin Pulse"></iframe> Zendesk Chat: 10K+ active installs, 4.0★ (27 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/zopim-live-chat
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