Support Genix vs JS Help Desk

Head-to-head on the signals that matter, from the public WordPress.org data.

Support Genix

by DevItems

Health A86

JS Help Desk

by JoomSky

Health B81

Active-install trajectory

Support GenixJS Help Desk

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Support Genix	JS Help Desk
Active installs Modeled from the public "N+" band and recent downloads.	3K–4K	7K–8K ✓
Install trend Change in active installs across the charted window.	+200% ✓	-13%
Overall health	A · 86 ✓	B · 81
Maintenance How recently the plugin was updated.	100/100	100/100
Rating quality Volume-adjusted review quality.	80/100 ✓	68/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	4.2★ ✓	3.7★
Reviews	10	74 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	93/100	95/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	yesterday	today ✓
Downloads · 30d	6.8K	35.3K ✓
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	3.6% ✓	0.9%
Category	AI	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Support GenixJS Help Desk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.