Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.

wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.

139 searches this plugin appeared in over the last 90 days, 20 listed. 105 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 99% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Crossed into this band 18 days ago and a band this size takes about a year or more to cross, so the real count is still just over 3K.

At the current install trend, crossing 4K+ in roughly 182 days.

1. ★★★★★ gilkatz

   6mo ago

   I didn’t get admin notification emails and didn’t know whey. the team solved it right away. Need to set Assign Rules, Thanks This topic was modified 3 months ago by gilkatz. Reason: didn't save?

   Read on wp.org ↗
2. ★★★★★ Vassos Hadjivassiliou

   1.0y ago

   The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. How amazing is that. This plugin is definitely recommended to anyone who need a live chat support and ticketing system with AI chatbots. Cheers to the developers.

   Read on wp.org ↗
3. ★★★★★ Josh S

   1.3y ago

   I bought the Lifetime lisence and I’m not really impressed with the plugin. The admin panel seems well done, however it’s unusable without a decent front end. The set up is clunky and for some reason every single page on my WordPress is now issuing a 404 error when I view the website. Literally my whole website is a 404 minus the home page. For no blocks templates this only allows one shortcode. The Knowledge Base area seems to work if i direct link to it, however there’s no shortcode for that. It doesn’t seem to inherit my theme buttons or style elments. It has basic style features so if you’re concerned about your brand throw it out the window with this plugin. You’re forced to use their style unless you’re good at CSS.

   Read on wp.org ↗
4. ★★★★★ jkellis

   2.2y ago

   This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.

   Read on wp.org ↗
5. ★★★★★ angelalgibson

   2.5y ago

   We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. Support Genix team is phenomenal in their support. They work really hard to make sure to address every issue and helped ensure Support Genix was set up and working properly. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come. THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!

   Read on wp.org ↗
6. ★★★★★ myroqya

   2.6y ago

   Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème. Yassine

   Read on wp.org ↗
7. ★★★★★ vivies

   2.9y ago

   I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, but it’s promising, and their team appears committed to evolving it. This topic was modified 2 years, 7 months ago by Yui. This topic was modified 2 years, 7 months ago by vivies.

   Read on wp.org ↗
8. ★★★★★ Pieter

   3.6y ago

   Price policy changed a lot over time. 🙁Free version was good until updates screwed up … This topic was modified 1 year, 6 months ago by Pieter.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 1.4.49 Added: Limited-time Appreciation Offer notice in the admin dashboard (dismissible). 1.4.49
2. — Version 1.4.48 Security: Hardened access control and file handling. Thanks to Alessandro Greco (Aleff) and Giovanbattista Ianni (University of Calabria, UNICAL), and Artus KG for responsibly disclosing these issues. 1.4.48
3. — Version 1.4.47 Improved: Support for handling content in tickets and replies reliably. Improved: Ticket list loading speed for a lighter, faster response. Improved: Reply rendering performance for tickets with large content. Improved: 1.4.47
4. — Version 1.4.46 Improved: Overall plugin performance and stability for smoother, more reliable usage. Fixed: Minor bugs and issues to enhance functionality and user experience. Tested: Compatibility with the latest version of WordPress. 1.4.46
5. — Version 1.4.45 Improved: Handling of “Disable replies on closed tickets” for customer and email replies. Improved: Overall translation coverage and locale handling for a more consistent multilingual experience. Improved: File upload an 1.4.45
6. — Version 1.4.44 Added: New email template placeholders for ticket track ID, priority, and assigned user. Improved: Email template rendering with CSS inlining for better email client compatibility. Improved: Ticket details page loading e 1.4.44

All 7 disclosed vulnerabilities are patched in the current version (1.4.56). Sites still on an older version should update.

1. Patched Medium · 6.5 Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System <= 1.4.54 - Authenticated (Subscriber+) SQL Injection ↗
   2026-10-16 CVE-2026-110895 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.4.54 Patched in 1.4.55
2. Patched High · 8.8 Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token ↗
   2026-08-31 CVE-2026-19806 Improper Authentication Affects <= 1.4.52 Patched in 1.4.53
3. Patched Medium · 5.3 Support Genix Lite <= 1.4.47 - Missing Authorization ↗
   2026-07-16 CVE-2026-14862 Missing Authorization Affects <= 1.4.47 Patched in 1.4.48
4. Patched Critical · 9.1 Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System < 1.4.48 - Unauthenticated Arbitrary File Download ↗
   2026-07-16 CVE-2026-15932 Improper Limitation of a Pathname to a Restricted Directory Affects < 1.4.48 Patched in 1.4.48
5. Patched Medium · 5.3 Support Genix <= 1.4.23 - Missing Authorization ↗
   2025-09-03 CVE-2025-58635 Missing Authorization Affects <= 1.4.23 Patched in 1.4.24
6. Patched Medium · 5.4 Support Genix <= 1.4.11 - Authenticated (Subscriber+) Insecure Direct Object Reference ↗
   2025-03-27 CVE-2025-30777 Authorization Bypass Through User-Controlled Key Affects <= 1.4.11 Patched in 1.4.12
7. Patched Medium · 5.3 Support Genix <= 1.2.3 - Missing Authorization ↗
   2024-04-16 CVE-2023-49742 Missing Authorization Affects <= 1.2.3 Patched in 1.2.4

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0.1

Translated into 2 languages, 0 at 90% or more

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2026-10-14 2K+ → 3K+ up after 148 days in tier
2. 2026-05-19 1K+ → 2K+ up after 67 days in tier
3. 2026-03-13 900+ → 1K+ up after 4 days in tier
4. 2026-03-09 800+ → 900+ up after 6 days in tier
5. 2026-03-03 700+ → 800+ up after 3 days in tier
6. 2026-02-28 600+ → 700+ up after 60 days in tier
7. 2025-12-30 500+ → 600+ up after 2 days in tier
8. 2025-12-28 600+ → 500+ down after 15 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

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Drop a live Pulse card for Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System into a readme, a review or a deck. It updates itself.

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System: 3K+ active installs, 4.5★ (10 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/support-genix-lite