SupportCandy vs JS Help Desk

Head-to-head on the signals that matter, from the public WordPress.org data.

Health A91

Health B81

Active-install trajectory

JS Help Desk moved down one install band, 8K+ to 7K+. That's a single step across the whole window, so there's no trajectory to draw. The download trend below moves daily.

Metric	SupportCandy	JS Help Desk
Active installs Modeled from the public "N+" band and recent downloads.	10K–20K ✓	7K–8K
Install trend Change in active installs across the charted window.	0% ✓	-13%
Overall health	A · 91 ✓	B · 81
Maintenance How recently the plugin was updated.	100/100	100/100
Rating quality Volume-adjusted review quality.	96/100 ✓	68/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	4.82★ ✓	3.74★
Reviews	289 ✓	74
Ranking optimization How well the listing is tuned to rank on wp.org.	99/100 ✓	95/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	1mo ago	yesterday ✓
Downloads · 30d	7.7K	40.4K ✓
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	1.8% ✓	0.9%
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

SupportCandyJS Help Desk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.