Wise Chat vs GoTo’s Contact Center Webchat

Head-to-head on the signals that matter, from the public WordPress.org data.

Wise Chat is the only plugin here with enough reviews to score.

Wise Chat

by Marcin

Health A87

GoTo’s Contact Center Webchat

by gotocontactcenter

Health D43

Active-install trajectory

Wise ChatGoTo’s Contact Center Webchat

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Wise Chat	GoTo’s Contact Center Webchat
Active installs Modeled from the public "N+" band and recent downloads.	4K–5K ✓	100–200
Active installs, change over ~6 months Compares the public install bands. One band step shows as the band change, not a percentage.	-33%	Stable ✓
Overall health	A · 87 ✓	—
Maintenance How recently the plugin was updated.	100/100 ✓	7/100
Rating quality Volume-adjusted review quality.	85/100 ✓	—
Support Share of forum threads marked resolved.	70/100 ✓	—
Rating (weighted for review count)	4.4★ ✓	—
Reviews	105 ✓	0
Ranking optimization How well the listing is tuned to rank on wp.org.	97/100 ✓	49/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low ✓	Elevated
Last updated	12d ago ✓	3.2y ago
Downloads, last 30d	9K ✓	105
Download momentum, last 30d vs prior 30d Dips that follow a release spike are normal: wp.org counts every update as a download, so the weeks after a release run lower.	+40%	-32%
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	0.9%	2.4% ✓
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Wise ChatGoTo’s Contact Center Webchat

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.