Zendesk Support for WordPress vs Viable Support for Zendesk

Head-to-head on the signals that matter, from the public WordPress.org data.

Zendesk Support for WordPress

by zendesk_official

Health D40

Viable Support for Zendesk

by Ahsan Amin

Health B83

Active-install trajectory

Zendesk Support for WordPress Viable Support for Zendesk

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Zendesk Support for WordPress	Viable Support for Zendesk
Active installs Modeled from the public "N+" band and recent downloads.	2K–3K ✓	10–20
Install trend Change in active installs across the charted window.	0%	0%
Overall health	D · 40	B · 83 ✓
Maintenance How recently the plugin was updated.	8/100	100/100 ✓
Rating quality Volume-adjusted review quality.	55/100	74/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.20★	3.98★ ✓
Reviews	7 ✓	1
Ranking optimization How well the listing is tuned to rank on wp.org.	56/100	88/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Elevated	Low ✓
Last updated	3.0y ago	yesterday ✓
Downloads · 30d	423 ✓	58
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Zendesk Support for WordPress Viable Support for Zendesk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.