Zendesk Support for WordPress
by zendesk_official · Chat & Support
Also makes 1 other plugin · 11K+ installs across the portfolio →
Bring the helpdesk into your blog
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 48/100
Stale · Likely abandoned · Few reviews
Active installs
1K+
≈1.8K estimated
Momentum
+65%
downloads vs prior 30d
Biggest opportunity: “customer support”, “help desk” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
48 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.7%
of downloads still active
At least 1K of 141K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
45/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 3+ years — the top precursor to removal once a vulnerability is found.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Room to improve
Most to gain: Update recency
Updated 1152 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.3.14; the current branch is 6.8
2.0★ over 7 reviews, smoothed to 3.84★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 1152 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
33
Momentum
Mixed: one swing, the rest drifting
0.0
Velocity
places per keyword, 7d
0%
Breadth
of keywords climbing, 7d
0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer support your tag | Not in the top 24 | ||
| help desk your tag | Not in the top 24 | ||
| helpdesk your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| zendesk your tag | Not in the top 24 | ||
3 searches this plugin appeared in over the last 90 days, 0 listed. 3 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “customer support”, “help desk” and “helpdesk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 2.6K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
3.2y ago
latest release · v1.8.5 · 5 Sep 2023
23
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 93% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “1K+”. Our estimate pins where the real number sits.
Crossed into this band 58 days ago and a band this size takes about a year or more to cross, so the real count is still just under 2K.
Install history since 1 Apr 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ jmi7892.4y ago
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Read on wp.org ↗ - ★★★★★ jakarta20002.6y ago
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendesk otherwise.
Read on wp.org ↗ - ★★★★★ cryptolabs6.2y ago
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep your stuff up to date I’ll (and others) will be looking for a helpdesk replacement.
Read on wp.org ↗ - ★★★★★ pspence6.2y ago
This plugin works well when it works, and has been very valuable for us. Regrettably, the plugin is no longer compatible with the latest versions of WordPress and WooCommerce (5.5 and 4.3.3 respectively at the time of writing) and when enabled, causes severe issues with site performance and functionality. For example, it is not possible to edit WooCommerce products, to select multiple orders or to view the WooCommerce dashboard with the plugin enabled, among other issues. We contacted ZenDesk support last week about this issue, hoping for an update to the plugin, but have so far heard nothing back. As such, we have now left the plugin deactivated and are waiting for an update at some point, and now looking at ending our ZenDesk Chat subscriptions.
Read on wp.org ↗ - ★★★★★ Ron Killian9.7y ago
I use the paid version and over all I am happy. It is the best support system for wordpress that I’ve used. Plus I don’t have to worry about any support issues getting lost like with a email contact form. But as already mentioned in the previous review, it could be so much better. Yes, it would be SO nice to have some control over the widget form, there is little to no customization available. For example, I would like to add a small blurb on the form that asks people to check my FAQ page (with a link), before submitting. Many of the support questions I get could be answered with my FAQ page. They could get an answer to their question right away, without needing to wait on me to respond. And it would save me some support time. I agree, for such a big company that has been around for so long, you’d think they could do it better. They are always adding features that I really don’t need, but the simple little things, but important things, like customizing the widget/form don’t seem to be as important. Give us access to customize the form and I would give it 5 stars.
Read on wp.org ↗ - ★★★★★ Jon Hart11.2y ago
I’m currently evaluating Zendesk for a client, who don’t have a WordPress site but wanted to see how well it would integrate with my own site. It wouldn’t work because it said I wasn’t logged in to Zendesk and after deleting and reinstalling the Plugin, it still doesn’t. Their 1st line support escalated it to someone who appears to be on the other side of the world. So, I’ve given up. Shame ‘coz I really like Zendesk but they just don’t seem to have thought about this and it worries me that their support is so poor.
Read on wp.org ↗ - ★★★★★ Bizstudio13.1y ago
Took a little while to get this working smoothly, but runs nicely now.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.8.2 Improve github actions 1.8.2
- — Version 1.8.1 Fix some deployment issues 1.8.1
- — Version 1.8.0 Fix the “Convert to ticket” link to show the pop up modal. Fix the “Change view” to show options. Fix the zendesk ticket details not showing after in dashboard Fix the submenus tend to display only for a brief moment. Fi 1.8.0
- — Version 1.7.5 Tested on WordPress v5.4.2 1.7.5
- — Version 1.7.4 Tested on WordPress v5.4.1 1.7.4
- — Version 1.7.3 Tested on WordPress v5.1.1 1.7.3
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (1.8.5). Sites still on an older version should update.
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.3.2
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description is 33 characters, too short to say what the plugin does.
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Dropbox.
- ! Headings and lists 1 heading and 2 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,980 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "customer support" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-09-03 2K+ → 1K+ down after 2 days in tier
- 2026-09-01 1K+ → 2K+ up after 1 days in tier
- 2026-08-31 2K+ → 1K+ down after 630 days in tier
- 2024-12-09 3K+ → 2K+ down after 513 days in tier
- 2023-07-15 4K+ → 3K+ down after 245 days in tier
- 2022-11-12 5K+ → 4K+ down after 1 days in tier
- 2022-11-11 4K+ → 5K+ up after 1 days in tier
- 2022-11-10 5K+ → 4K+ down after 577 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Viable Support for Zendesk 10+ installs · 4.0★ · 4 shared tags B - H HappyFox Helpdesk 10+ installs · 3.6★ · 4 shared tags
-
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 3 shared tags A -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A -
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for Zendesk Support for WordPress into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/zendesk" width="480" height="300" style="border:0" loading="lazy" title="Zendesk Support for WordPress — Plugin Pulse"></iframe> Zendesk Support for WordPress: 1K+ active installs, 2.0★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/zendesk
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