Zendesk Support for WordPress

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 93% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from.

1. ★★★★★ jmi789

   2.2y ago

   When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months

   Read on wp.org ↗
2. ★★★★★ jakarta2000

   2.4y ago

   Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendesk otherwise.

   Read on wp.org ↗
3. ★★★★★ cryptolabs

   6.0y ago

   This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep your stuff up to date I’ll (and others) will be looking for a helpdesk replacement.

   Read on wp.org ↗
4. ★★★★★ pspence

   6.0y ago

   This plugin works well when it works, and has been very valuable for us. Regrettably, the plugin is no longer compatible with the latest versions of WordPress and WooCommerce (5.5 and 4.3.3 respectively at the time of writing) and when enabled, causes severe issues with site performance and functionality. For example, it is not possible to edit WooCommerce products, to select multiple orders or to view the WooCommerce dashboard with the plugin enabled, among other issues. We contacted ZenDesk support last week about this issue, hoping for an update to the plugin, but have so far heard nothing back. As such, we have now left the plugin deactivated and are waiting for an update at some point, and now looking at ending our ZenDesk Chat subscriptions.

   Read on wp.org ↗
5. ★★★★★ Ron Killian

   9.5y ago

   I use the paid version and over all I am happy. It is the best support system for wordpress that I’ve used. Plus I don’t have to worry about any support issues getting lost like with a email contact form. But as already mentioned in the previous review, it could be so much better. Yes, it would be SO nice to have some control over the widget form, there is little to no customization available. For example, I would like to add a small blurb on the form that asks people to check my FAQ page (with a link), before submitting. Many of the support questions I get could be answered with my FAQ page. They could get an answer to their question right away, without needing to wait on me to respond. And it would save me some support time. I agree, for such a big company that has been around for so long, you’d think they could do it better. They are always adding features that I really don’t need, but the simple little things, but important things, like customizing the widget/form don’t seem to be as important. Give us access to customize the form and I would give it 5 stars.

   Read on wp.org ↗
6. ★★★★★ Jon Hart

   11.1y ago

   I’m currently evaluating Zendesk for a client, who don’t have a WordPress site but wanted to see how well it would integrate with my own site. It wouldn’t work because it said I wasn’t logged in to Zendesk and after deleting and reinstalling the Plugin, it still doesn’t. Their 1st line support escalated it to someone who appears to be on the other side of the world. So, I’ve given up. Shame ‘coz I really like Zendesk but they just don’t seem to have thought about this and it worries me that their support is so poor.

   Read on wp.org ↗
7. ★★★★★ Bizstudio

   13.0y ago

   Took a little while to get this working smoothly, but runs nicely now.

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 1.8.2 Improve github actions 1.8.2
2. — Version 1.8.1 Fix some deployment issues 1.8.1
3. — Version 1.8.0 Fix the “Convert to ticket” link to show the pop up modal. Fix the “Change view” to show options. Fix the zendesk ticket details not showing after in dashboard Fix the submenus tend to display only for a brief moment. Fi 1.8.0
4. — Version 1.7.5 Tested on WordPress v5.4.2 1.7.5
5. — Version 1.7.4 Tested on WordPress v5.4.1 1.7.4
6. — Version 1.7.3 Tested on WordPress v5.1.1 1.7.3

1 disclosed vulnerability on record for this plugin, fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 4.3 Zendesk Support for WordPress <= 1.8.4 - Cross-Site Request Forgery ↗
   2023-04-18 CVE-2023-23716 Cross-Site Request Forgery (CSRF) Affects <= 1.8.4 Patched in 1.8.5

Automated install-time checks, tested on PHP 8.1.12 · WP 6.3.2

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2024-12-09 3K+ → 2K+ down after 513 days in tier
2. 2023-07-15 4K+ → 3K+ down after 245 days in tier
3. 2022-11-12 5K+ → 4K+ down after 1 days in tier
4. 2022-11-11 4K+ → 5K+ up after 1 days in tier
5. 2022-11-10 5K+ → 4K+ down

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Viable Support for Zendesk 10+ installs · 4.0★ · 4 shared tags B
• H HappyFox Helpdesk 10+ installs · 3.6★ · 4 shared tags D
• SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 10K+ installs · 4.8★ · 3 shared tags A
• Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 3 shared tags A
• HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags B
• Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B

Embed this report card

Drop a live Pulse card for Zendesk Support for WordPress into a readme, a review or a deck. It updates itself.

Zendesk Support for WordPress: 2K+ active installs, 2.0★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/zendesk