Help Scout integration for Easy Digital Downloads
by flowdee · Chat & Support
Also makes 2 other plugins · 930+ installs across the portfolio →
Easy Digital Downloads integration for Help Scout. Shows purchase information right from your Help Scout interface.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 66/100
Stale
Active installs
100+
≈150 estimated
Momentum
-35%
downloads vs prior 30d
Biggest opportunity: “easy digital downloads”, “edd” and “support” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
66 health vs 64 average across 1,175 Chat & Support plugins
Install conversion
How it's measured →0.6%
of downloads still active
At least 100 of 16.3K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 562 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.8.12, the current branch or newer
5.0★ over 28 reviews, smoothed to 4.42★
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
28
Momentum
Losing ground
-1.0
Velocity
places per keyword, 10d
0%
Breadth
of keywords climbing, 10d
-0.8
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| helpscout your tag | #5 | #5 | 0 |
| help scout your tag | #6 | #8 | down 1 |
| scout | #7 | #6 | down 1 |
| easy digital downloads your tag | Not in the top 24 | ||
| edd your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
5 searches this plugin appeared in over the last 90 days, 3 listed. 2 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- “easy digital downloads”, “edd” and “support” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 3.2K · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.5y ago
latest release · v2.4.0 · 17 Apr 2025
10
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 91% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 6 months ago; a band this size takes about a year or more to cross, which places it about 53% of the way through.
Install history since 7 Sep 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ flowdee1.6y ago
There’s no way around to this widget, when you use EDD and offer support via HelpScout!
Read on wp.org ↗ - ★★★★★ Soflyy3.3y ago
This plugin saves us time and allows us to provide better and faster service.
Read on wp.org ↗ - ★★★★★ Steve Burge4.2y ago
Thanks so much for developing this plugin. It’s really enormously helpful for anyone using EDD.
Read on wp.org ↗ - ★★★★★ Edith Allison4.6y ago
Thank you for taking the time to build this plugin! Works perfectly, super easy to set up. I chose Easy Digital Downloads and Helpscout indepdently not knowing this plugin existed, so happy I came across it by pure chance in the plugin directory. No idea why neither EDD nor Helpscout list this plugin on their site, should be top recommended!
Read on wp.org ↗ - ★★★★★ Adnan4.8y ago
I am using this plugin on both of my EDD stores for LoginPress and Analytify. Helps in support management a lot.
Read on wp.org ↗ - ★★★★★ Daan van den Bergh5.0y ago
Before doing my support rounds on Help Scout I decided to installed this. I’ve just installed it and got it up and running in less than 5 minutes. After that I dove into my support tickets and I could immediately tell this is going to be a huge timesaver. Thanks a lot for creating this!
Read on wp.org ↗ - ★★★★★ megamenu7.5y ago
We have been using this for a couple of years. Works amazingly well. Huge timesaver!
Read on wp.org ↗ - ★★★★★ Puneet Sahalot7.5y ago
Using the plugin on two websites with thousands of customers, and the plugin has saved us hours of time and efforts! It’s easy to look up customer records with a single click and manage their Licenses. Thanks a ton, Thomas, for sharing your fantastic work with us!
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.7
Languages
via translate.wordpress.orgTranslated into 1 language, 1 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Easy Digital Downloads integration for Help Scout. Shows purchase information right from your Help Scout in..."
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 1 of 1 FAQ entries are headings, not questions ("Help Scout just shows “Invalid Signature”").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions Easy Digital Downloads.
- ! Headings and lists 0 headings and 4 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,085 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "helpscout", "support" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-05-14 200+ → 100+ down after 57 days in tier
- 2026-03-18 100+ → 200+ up after 1 days in tier
- 2026-03-17 200+ → 100+ down after 3 days in tier
- 2026-03-14 100+ → 200+ up after 3 days in tier
- 2026-03-11 200+ → 100+ down after 1 days in tier
- 2026-03-10 100+ → 200+ up after 4 days in tier
- 2026-03-06 200+ → 100+ down after 5 days in tier
- 2026-03-01 100+ → 200+ up after 1 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Easy Digital Downloads Free Link 1K+ installs · 4.2★ · 2 shared tags A -
Easy Digital Downloads Featured Downloads 900+ installs · 4.0★ · 2 shared tags C -
EDD Auto Register 800+ installs · 4.4★ · 2 shared tags D -
Counten- Sale Counter Advanced 200+ installs · 3.6★ · 2 shared tags - E EDD Downloads As Services 200+ installs · 4.1★ · 2 shared tags D
- E Easy Digital Downloads – Coming Soon 100+ installs · 4.0★ · 2 shared tags D
Embed this report card
Drop a live Pulse card for Help Scout integration for Easy Digital Downloads into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/edd-helpscout" width="480" height="300" style="border:0" loading="lazy" title="Help Scout integration for Easy Digital Downloads — Plugin Pulse"></iframe> Help Scout integration for Easy Digital Downloads: 100+ active installs, 5.0★ (28 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/edd-helpscout
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