Re:amaze Helpdesk & Live Chat
by Reamaze · AI
Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 60/100
Stale · Likely abandoned · Few reviews
Active installs
300+
≈400 estimated
Momentum
+7%
downloads vs prior 30d
Biggest opportunity: “ai”, “customer support” and “help desk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
60 health vs 77 average across 3,394 AI plugins
Install conversion
How it's measured →1.3%
of downloads still active
At least 300 of 23.5K lifetime downloads are still running, in line with its category: the median AI plugin keeps 1.4%, across 1,010 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Removal-risk signals
28/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Not actively maintained. No update in about 2 years.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Room to improve
Most to gain: Update recency
Updated 841 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.5.14; the current branch is 6.8
5.0★ over 3 reviews, smoothed to 4.15★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 841 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
41
Momentum
Mixed: one swing, the rest drifting
+0.4
Velocity
places per keyword, 10d
20%
Breadth
of keywords climbing, 10d
0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| ai your tag | Not in the top 24 | ||
| customer support your tag | Not in the top 24 | ||
| help desk your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| woocommerce your tag | Not in the top 24 | ||
8 searches this plugin appeared in over the last 90 days, 0 listed. 8 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “ai”, “customer support” and “help desk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 1.1K · peaks are release surges
Directory rank
Ranked about #10,100 to #11,100, alongside the other plugins at 300+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
2.3y ago
latest release · v2.3.2 · 12 Jul 2024
24
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “300+”. Our estimate pins where the real number sits.
Crossed into this band 10 days ago and a band this size takes about a year or more to cross, so the real count is still just under 400.
Install history since 8 Apr 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ Terence Milbourn9.3y ago
If you want to start, maintain and enhance your conversation with real live people from Facebook lead ads and messages, WordPress site visitors, WooCommerce shoppers, email contacts, Twitter, MailChimp etc., the one thing you don’t want is any of the current top 13 CRM systems. I know, because I installed and set each of them up just last week, and even with a bunch of other extensions they don’t do half what Re:amaze does; natively. Those CRM systems reduce all those people to something called “leads” and let you automate their management, and count the numbers, but they don’t help you develop a “personal” relationship. I love this the product so much, and believe these guys are on the right track, for the way market is being driven by the death of SEO, and where social network integration is heading, from now on I am putting Re:amaze on all my websites where my goal is to develop my market through social channels. Only 5 stars? I can’t praise these guys, Re:amaze and their support team, high enough!
Read on wp.org ↗ - ★★★★★ kimbotron11.1y ago
we use WP as our front end and Shopify as our backend/cart/checkout. Reamaze is our help desk software [it sucks, but that’s a different story]. The WP widget puts a question mark at the bottom of each page. Customer clicks, a drawer slides open and sends us email without having to go to another page or to their email client. Good enough for me.
Read on wp.org ↗ - ★★★★★ Intriqate11.2y ago
Installation and setup was simple and easy. Now I have a widget on my site that people can contact me with, plus it syncs with my Facebook and Twitter pages!
Read on wp.org ↗
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (2.3.2). Sites still on an older version should update.
- Patched Medium · 5.5 Re:amaze Helpdesk & Live Chat <= 1.2.5 - Authenticated (Admin+) Stored Cross-Site Scripting ↗2022-06-22 Improper Neutralization of Input During Web Page Generation Affects <= 1.2.5 Patched in 2.0
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.3
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your W..."
- ✓ Has a FAQ 4 questions in the FAQ.
- ✓ FAQ asks real questions 3 of 4 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("for ecommerce", "perfect for").
- ✓ Names what it works with Mentions WooCommerce, Instagram, Facebook, Twitter.
- ✓ Headings and lists 9 headings and 10 lists.
- ✓ Enough to quote 3,883 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-21 400+ → 300+ down after 3 days in tier
- 2026-10-18 300+ → 400+ up after 10 days in tier
- 2026-10-08 400+ → 300+ down after 605 days in tier
- 2025-02-10 500+ → 400+ down after 1 days in tier
- 2025-02-09 400+ → 500+ up after 73 days in tier
- 2024-11-28 500+ → 400+ down after 2 days in tier
- 2024-11-26 400+ → 500+ up after 3 days in tier
- 2024-11-23 500+ → 400+ down after 3 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons 30K+ installs · 5.0★ · 2 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 2 shared tags A -
WPBot – AI ChatBot for Live Support, Lead Generation, WordPress Automation, AI Services 5K+ installs · 4.7★ · 2 shared tags A -
Jotform – AI Chatbot 5K+ installs · 4.0★ · 2 shared tags B -
MxChat – AI Chatbot & Content Generation for WordPress 2K+ installs · 4.7★ · 2 shared tags A -
AI ChatBot for WooCommerce – WoowBot 1K+ installs · 4.4★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Re:amaze Helpdesk & Live Chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/reamaze" width="480" height="300" style="border:0" loading="lazy" title="Re:amaze Helpdesk & Live Chat — Plugin Pulse"></iframe> Re:amaze Helpdesk & Live Chat: 300+ active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/reamaze
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