Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons
by Chatway Live Chat · Chat & Support
AI chatbot agent, MCP & human live chat for customer support. Unified chat inbox for website live chat, WhatsApp, Facebook Messenger, Instagram, email
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 99/100
no flags
Active installs
30K+
≈39K estimated
Momentum
-10%
downloads vs prior 30d
Biggest opportunity: Rating quality scores 99/100. Lift the average: resolve the issues driving the low reviews.
99 health vs 64 average across 1,177 Chat & Support plugins
Install conversion
How it's measured →8.2%
of downloads still active
At least 30K of 366.7K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 9 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 5 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 775 reviews, smoothed to 4.95★
5 of 5 tags set · short description in place
12 of 12 support threads resolved in the last 2 months
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
41
Momentum
Losing ground
-0.1
Velocity
places per keyword, 28d
25%
Breadth
of keywords climbing, 28d
-0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| service | #1 | #1 | 0 |
| customer service | #1 | #1 | up 1 |
| live | #1 | #1 | 0 |
| chat your tag | #1 | #1 | 0 |
| customer service chat | #1 | #1 | 0 |
| live chat your tag | #1 | #1 | 0 |
| helpdesk | #1 | #1 | 0 |
| customer support your tag | #1 | #1 | 0 |
| live help | #1 | #1 | 0 |
| ai chat | #1 | #1 | up 1 |
| wordpress chat | #1 | #1 | up 1 |
| live support | #1 | #1 | 0 |
| facebook chat | #1 | #1 | 0 |
| chat for website | #1 | #1 | 0 |
| website chat | #1 | #1 | 0 |
| web chat | #1 | #1 | 0 |
| chat widget | #1 | #1 | 0 |
| live chat widget | #1 | #1 | 0 |
| wordpress live chat | #1 | #1 | 0 |
| real time chat | #1 | #1 | 0 |
840 searches this plugin appeared in over the last 90 days, 20 listed. 658 left out as unrelated or noise (years, numbers, stray words).
What to do about it
- Your five tags are all earning their place. Each gets you onto page 1 of its own search, so none is worth giving up. “faq widget”, “whatsapp support” and “faqs” (#5, #5 and #7 untagged) would be the next worth testing if a slot frees up.
Daily downloads
Since 8 Nov 2023 · 1,090 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 50.5K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
9
releases in the last 12 months
1mo ago
latest release · v1.5.2 · 29 Sep 2026
43
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 63% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “30K+”. Our estimate pins where the real number sits.
Crossed into this band 11 months ago; a band this size takes about a year or more to cross, which places it about 89% of the way through.
Install history since 7 Nov 2023
Reviewer account pattern
from wp.org reviewer profiles20 of the last 28 four- and five-star reviews came from accounts created within a month of posting the review, and 15 of those landed between 2026-06-08 and 2026-07-06.
Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.
Recent reviews
All reviews on wp.org ↗- ★★★★★ centralmma4mo ago
Exceptionally well executed website chat plugin. Setup is very simple and straightforward. The UI is fantastic and very customizable. The AI chatbot and automation features are very well thought out. Having a mobile app to respond to chat request remotely makes this app perfect for my company’s needs.
Read on wp.org ↗ - ★★★★★ Kyle Roodt4mo ago
This is an awesome chatbot plugin solution for WordPress websites. Works well and has some great features that makes it highly customizable. Tech Support is fast and top tier! 🙂
Read on wp.org ↗ - ★★★★★ parsaesmailijjjjjjj4mo ago
this is best chat plugin i see it in wordpress
Read on wp.org ↗ - ★★★★★ movvysk4mo ago
We are very happy with this plugin. It does exactly what we need, and we can customize it easily. The admin can even use it from the phone, which is very practical. The free version is already enough if you have a small business like us. But it also shows you what you could get with the paid plans, like more admins, FAQ, automation and other cool features. Big thanks to Karina from customer care! She helped us a lot with our problem, and maybe she even saved someone’s vacation 🙂 Thank you! This topic was modified 1 week, 5 days ago by movvysk. Reason: Mistake in name
Read on wp.org ↗ - ★★★★★ an294mo ago
This plugin is well made and easy to use, Live Chat is fast and good. The UI for both visitors and Admins are great. The AI is nice and easy to control. The support team are amazing! Highly recomend this plugin.
Read on wp.org ↗ - ★★★★★ tsportuk4mo ago
Easy to install, great interface, easy to use on your smartphone, Thank you very much!
Read on wp.org ↗ - ★★★★★ ezi044mo ago
worth having
Read on wp.org ↗ - ★★★★★ benja37104mo ago
working great so far, recently installed but very impressed at the moment!
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.5.0 Improved the product sharing interface for WooCommerce stores. Product cards now display better details, pricing, variants, quantity, and working Buy Now and Add to Cart buttons. Fixed bugs related to the product sharing 1.5.0
- — Version 1.4.9 Improved user access handling 1.4.9
- — Version 1.4.8 WooCommerce chat widget and cart widget overlap bug fixed 1.4.8
- — Version 1.4.7 Improved sign up flow 1.4.7
- — Version 1.4.6 Improved support method 1.4.6
- — Version 1.4.5 Log in to Chatway live chat bug fixed 1.4.5
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (1.5.2). Sites still on an older version should update.
- Patched Medium · 4.3 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons <= 1.4.8 - Authenticated (Subscriber+) Information Exposure ↗2026-06-05 CVE-2026-49082 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.4.8 Patched in 1.4.9
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Languages
via translate.wordpress.orgTranslated into 2 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Share of voice
How often each assistant names Chatway Live Chat when asked about these topics, where it comes in the answer, and how that compares with its wp.org search position. Latest run 1 Nov 2026.
- Assistants
- ChatGPT, Claude
- Topics tracked
- Instagram feed, AI, AI agents, Chatbot
Readme readiness
6 of 8 pass · checked 25 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 10 questions in the FAQ.
- ✓ FAQ asks real questions 10 of 10 read like questions a user would type.
- ! Names who it is for One audience phrase ("for businesses"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Mailchimp, Google Maps, Discord and 7 more.
- ✓ Headings and lists 26 headings and 3 lists.
- ✓ Enough to quote 15,482 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-12-12 20K+ → 30K+ up after 194 days in tier
- 2025-06-01 10K+ → 20K+ up after 143 days in tier
- 2025-01-09 9K+ → 10K+ up after 20 days in tier
- 2024-12-20 8K+ → 9K+ up after 19 days in tier
- 2024-12-01 7K+ → 8K+ up after 23 days in tier
- 2024-11-08 6K+ → 7K+ up after 20 days in tier
- 2024-10-19 5K+ → 6K+ up after 22 days in tier
- 2024-09-27 4K+ → 5K+ up after 19 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 4 shared tags A -
Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 3 shared tags A -
LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A -
HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 3 shared tags A -
Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ installs · 4.7★ · 3 shared tags A -
Chat Floating Button BY XD 400+ installs · 3.6★ · 3 shared tags
Embed this report card
Drop a live Pulse card for Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/chatway-live-chat" width="480" height="300" style="border:0" loading="lazy" title="Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons — Plugin Pulse"></iframe> Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons: 30K+ active installs, 5.0★ (775 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/chatway-live-chat
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