Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 63% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Refined from the date this plugin crossed into its current band.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. The recent download trend is too spiky to read.

20 of the last 28 four- and five-star reviews came from accounts created within a month of posting the review, and 15 of those landed between 2026-06-08 and 2026-07-06.

Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.

1. ★★★★★ centralmma

   1mo ago

   Exceptionally well executed website chat plugin. Setup is very simple and straightforward. The UI is fantastic and very customizable. The AI chatbot and automation features are very well thought out. Having a mobile app to respond to chat request remotely makes this app perfect for my company’s needs.

   Read on wp.org ↗
2. ★★★★★ Kyle Roodt

   2mo ago

   This is an awesome chatbot plugin solution for WordPress websites. Works well and has some great features that makes it highly customizable. Tech Support is fast and top tier! 🙂

   Read on wp.org ↗
3. ★★★★★ parsaesmailijjjjjjj

   2mo ago

   this is best chat plugin i see it in wordpress

   Read on wp.org ↗
4. ★★★★★ movvysk

   2mo ago

   We are very happy with this plugin. It does exactly what we need, and we can customize it easily. The admin can even use it from the phone, which is very practical. The free version is already enough if you have a small business like us. But it also shows you what you could get with the paid plans, like more admins, FAQ, automation and other cool features. Big thanks to Karina from customer care! She helped us a lot with our problem, and maybe she even saved someone’s vacation 🙂 Thank you! This topic was modified 1 week, 5 days ago by movvysk. Reason: Mistake in name

   Read on wp.org ↗
5. ★★★★★ an29

   2mo ago

   This plugin is well made and easy to use, Live Chat is fast and good. The UI for both visitors and Admins are great. The AI is nice and easy to control. The support team are amazing! Highly recomend this plugin.

   Read on wp.org ↗
6. ★★★★★ tsportuk

   2mo ago

   Easy to install, great interface, easy to use on your smartphone, Thank you very much!

   Read on wp.org ↗
7. ★★★★★ ezi04

   2mo ago

   worth having

   Read on wp.org ↗
8. ★★★★★ benja3710

   2mo ago

   working great so far, recently installed but very impressed at the moment!

   Read on wp.org ↗

Recent releases and news for this plugin

1. — Version 1.5.0 Improved the product sharing interface for WooCommerce stores. Product cards now display better details, pricing, variants, quantity, and working Buy Now and Add to Cart buttons. Fixed bugs related to the product sharing 1.5.0
2. — Version 1.4.9 Improved user access handling 1.4.9
3. — Version 1.4.8 WooCommerce chat widget and cart widget overlap bug fixed 1.4.8
4. — Version 1.4.7 Improved sign up flow 1.4.7
5. — Version 1.4.6 Improved support method 1.4.6
6. — Version 1.4.5 Log in to Chatway live chat bug fixed 1.4.5

1 disclosed vulnerability on record for this plugin, fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 4.3 Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons <= 1.4.8 - Authenticated (Subscriber+) Information Exposure ↗
   2026-06-05 CVE-2026-49082 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.4.8 Patched in 1.4.9

Automated install-time checks, tested on PHP 8.1.12 · WP 7.0.1

Translated into 2 languages, 0 at 90% or more

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2025-12-12 20K+ → 30K+ up after 194 days in tier
2. 2025-06-01 10K+ → 20K+ up after 143 days in tier
3. 2025-01-09 9K+ → 10K+ up after 20 days in tier
4. 2024-12-20 8K+ → 9K+ up after 19 days in tier
5. 2024-12-01 7K+ → 8K+ up after 23 days in tier
6. 2024-11-08 6K+ → 7K+ up after 20 days in tier
7. 2024-10-19 5K+ → 6K+ up after 22 days in tier
8. 2024-09-27 4K+ → 5K+ up after 19 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Buttonizer – Live Chat, AI Chatbot, Call, Chat, Contact Button 50K+ installs · 4.6★ · 4 shared tags A
• Tidio – Live Chat & AI Chatbots 70K+ installs · 4.7★ · 3 shared tags A
• LiveChat – Live Chat Plugin for WP Websites 10K+ installs · 4.5★ · 3 shared tags A
• WPChat – Live Chat & Messaging Widget for Customer Support 4K+ installs · 4.0★ · 3 shared tags B
• HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service 2K+ installs · 4.3★ · 3 shared tags A
• Live Chat by Formilla – Real-time Chat & Chatbots Plugin 2K+ installs · 4.7★ · 3 shared tags A

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Drop a live Pulse card for Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons into a readme, a review or a deck. It updates itself.

Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons: 30K+ active installs, 5.0★ (747 reviews). Plugin Pulse (WP Mayor), as of 2026-08-25. https://plugins.wpmayor.com/plugin/chatway-live-chat