WPChat – Live Chat & Messaging Widget for Customer Support
by Syed Balkhi · Chat & Support
Also makes 99 other plugins · 21.7M+ installs across the portfolio →
Click-to-chat button for WordPress. Connect to WhatsApp, Messenger, Telegram, or Instagram in one click. Smart FAQ bot included, funnels in Pro.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 83/100
Few reviews
Active installs
6K+
≈6.1K estimated
Momentum
+31%
downloads vs prior 30d
Biggest opportunity: Swap “chat button”, “chat widget” and “whatsapp” for “messaging”, “customer service” and “faq bot”. “chat button” isn't earning its slot: you're not in the first 24 results for its own search. “messaging” sits at #4 untagged, close enough for a declared tag to move it up. “chat widget” isn't earning its slot: you're not in the first 24 results for its own search. “customer service” sits at #9 untagged, close enough for a declared tag to move it up. “whatsapp” isn't earning its slot: you're not in the first 24 results for its own search. “faq bot” sits at #10 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
83 health vs 64 average across 1,179 Chat & Support plugins
Install conversion
How it's measured →14%
of downloads still active
At least 6K of 43K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 10 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 12 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.5★ over 2 reviews, weighted for review count to 4.1★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
43
Momentum
Holding steady
+0.1
Velocity
places per keyword, 28d
30%
Breadth
of keywords climbing, 28d
+0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| messaging | #4 | #19 | down 1 |
| customer support your tag | #5 | #23 | 0 |
| customer messaging | #2 | #19 | 0 |
| online customer support | #3 | #20 | 0 |
| livechat | #5 | #17 | up 2 |
| customer | #11 | #21 | up 4 |
| faq bot | #10 | #21 | 0 |
| live customer support | #5 | #22 | 0 |
| customer service | #9 | #23 | up 1 |
| customer support chat plugin | #5 | #19 | up 2 |
| customer support chat | #5 | #21 | up 1 |
| support | #16 | #23 | up 1 |
| live support | #10 | #24 | up 2 |
| best customer | #7 | #22 | up 1 |
| live support online | #8 | #23 | 0 |
| customer chat | #8 | #23 | 0 |
| customer service chat | #8 | #22 | down 1 |
| click to chat your tag | #23 | #23 | up 1 |
| live chat | #23 | #23 | up 1 |
| telegram support | #8 | #22 | up 1 |
| chat button your tag | Not in the top 24 | ||
| chat widget your tag | Not in the top 24 | ||
| whatsapp your tag | Not in the top 24 | ||
178 searches this plugin appeared in over the last 90 days, 20 listed. 116 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “chat button”, “chat widget” and “whatsapp” for “messaging”, “customer service” and “faq bot”. “chat button” isn't earning its slot: you're not in the first 24 results for its own search. “messaging” sits at #4 untagged, close enough for a declared tag to move it up. “chat widget” isn't earning its slot: you're not in the first 24 results for its own search. “customer service” sits at #9 untagged, close enough for a declared tag to move it up. “whatsapp” isn't earning its slot: you're not in the first 24 results for its own search. “faq bot” sits at #10 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 18 Sep 2025 · 412 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 12.2K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
10
releases in the last 12 months
12d ago
latest release · v1.4.5 · 22 Oct 2026
11
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 80% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “6K+”. Our estimate pins where the real number sits.
Crossed into this band 34 days ago and a band this size takes about a year or more to cross, so the real count is still just over 6K.
At the current install trend, crossing 7K+ in roughly 27 days.
Install history since 17 Sep 2025
Recent reviews
All reviews on wp.org ↗- ★★★★★ nachohalecka11mo ago
I had some issues installing it, but after restoring the site and reinstalling the plugin, I was able to use it without any problems. This topic was modified 7 months, 3 weeks ago by nachohalecka. This topic was modified 7 months, 3 weeks ago by nachohalecka.
Read on wp.org ↗ - ★★★★★ strashilamudry12mo ago
The chat is not visible on the website, not on any page, although I indicated that it was visible on all of themupd: it works after update to 1.1.1 This topic was modified 8 months, 2 weeks ago by strashilamudry.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 1.4.2 New: Rich-text (WYSIWYG) editing for funnel messages and FAQ answers, including an inline link editor. Tweak: Off-hours messages now render HTML, so links and other markup display correctly. 1.4.2
- — Version 1.4.1 New: Added a Help widget for in-app access to documentation and support. Fix: Chat links now open directly in a new tab without a redirect bounce. 1.4.1
- — Version 1.4.0 New: Phone and SMS support. You can now chat with visitors through phone calls and text messages. 1.4.0
- — Version 1.3.1 Tweak: Added optional deactivation feedback survey to help us improve the plugin. 1.3.1
- — Version 1.3.0 New: Onboarding wizard now supports adding multiple platforms during setup New: User conversations now persist between page navigations Fix: Widget hides FAQ section when no FAQs configured 1.3.0
- — Version 1.2.0 New: RTL support fully implemented New: Reset option added for agent profile pictures New: Chat bubble UI features “x” close button New: Fully translatable frontend components New: Platform URLs open in new tabs New: Upd 1.2.0
Languages
via translate.wordpress.orgTranslated into 5 languages, 1 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
This plugin’s searches fall outside the topics measured so far. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 3 Nov 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Click-to-chat button for WordPress. Connect to WhatsApp, Messenger, Telegram, or Instagram in one click. Sm..."
- ✓ Has a FAQ 10 questions in the FAQ.
- ✓ FAQ asks real questions 10 of 10 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("built for", "for e-commerce").
- ✓ Names what it works with Mentions WooCommerce, WPForms, Easy Digital Downloads, Telegram and 5 more.
- ✓ Headings and lists 14 headings and 5 lists.
- ✓ Enough to quote 14,542 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "click to chat" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-09-30 5K+ → 6K+ up after 30 days in tier
- 2026-08-31 4K+ → 5K+ up after 31 days in tier
- 2026-07-31 3K+ → 4K+ up after 21 days in tier
- 2026-07-10 2K+ → 3K+ up after 21 days in tier
- 2026-06-19 1K+ → 2K+ up after 18 days in tier
- 2026-06-01 900+ → 1K+ up after 2 days in tier
- 2026-05-30 800+ → 900+ up after 3 days in tier
- 2026-05-27 700+ → 800+ up after 3 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Tap Chat – Floating Contact Button 200+ installs · 4.0★ · 3 shared tags B -
Chat Button Ninetyseven Infotech 100+ installs · 4.0★ · 3 shared tags D -
Floatsy — Chat Button Widget 10+ installs · 4.2★ · 3 shared tags A -
Joinchat – Enhanced “click to chat” 700K+ installs · 4.7★ · 2 shared tags A -
Click to Chat – HoliThemes 600K+ installs · 4.8★ · 2 shared tags A -
Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty 300K+ installs · 5.0★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for WPChat – Live Chat & Messaging Widget for Customer Support into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/smashballoon-wpchat-livechat-customer-support" width="480" height="300" style="border:0" loading="lazy" title="WPChat – Live Chat & Messaging Widget for Customer Support — Plugin Pulse"></iframe> WPChat – Live Chat & Messaging Widget for Customer Support: 6K+ active installs, 4.5★ (2 reviews). Plugin Pulse (WP Mayor), as of 2026-11-03. https://plugins.wpmayor.com/plugin/smashballoon-wpchat-livechat-customer-support
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