TD Ticket System
by transcendev · Forms
Also makes 1 other plugin · 20+ installs across the portfolio →
A ticket system for Wordpress to maintain reliable communication with customers without the worry of missing emails.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 41/100
Stale · Likely abandoned · Few reviews
Active installs
10+
≈15 estimated
Momentum
+50%
downloads vs prior 30d
Biggest opportunity: “contact form”, “email form” and “help desk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
41 health vs 65 average across 2,509 Forms plugins
Install conversion
How it's measured →0.2%
of downloads still active
At least 10 of 4.2K lifetime downloads are still running, below its category: the median Forms plugin keeps 1.2%, across 1,668 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Forms plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 12+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 3.7.41, well behind 6.8.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 4631 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 3.7.41; the current branch is 6.8
2.8★ over 6 reviews, smoothed to 3.96★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 4631 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| contact form your tag | Not in the top 24 | ||
| email form your tag | Not in the top 24 | ||
| help desk your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
| trouble ticket your tag | Not in the top 24 | ||
0 searches this plugin appeared in over the last 90 days. 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “contact form”, “email form” and “help desk” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 62 · peaks are release surges
Directory rank
Ranked about #30,100 to #45,000, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Rating trend
Star average over time · dips mark rough releases
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
12.7y ago
latest release · v1.0.5 · 25 Feb 2014
5
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Crossed into this band 4 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 1 May 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ TiberiusJ11.6y ago
This is the plugin functionality I need. Thank you. Just one addition or urgent modification required: The Dashboard link is only available to Administrators. I have a Support user with reduced administrative capabilities. I don’t want the 1st line support to have wide-wide Administration permissions. I urgently need a way of allowing the Display of TD Ticketing System in the Dashboard and use by an authorised user(s) or group.
Read on wp.org ↗ - ★★★★★ finglandj12.5y ago
The code is rife with non-paramaterized SQL queries. DO NOT USE.
Read on wp.org ↗ - ★★★★★ Cleanshooter12.5y ago
On ticket submit form: Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php POST http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php 500 (Internal Server Error) jquery.js?ver=1.10.2:5 POST http://blog-dev.uwgb.edu/360-of-change/wp-admin/admin-ajax.php 500 (Internal Server Error)
Read on wp.org ↗ - ★★★★★ Dinamicore12.6y ago
Out of the box installation and congfiguration! – Subscribes user to system – Asigns ticket number – Instant follow up! Superb!
Read on wp.org ↗ - ★★★★★ TPDave12.6y ago
I reviewed this plugin before, but not sure why it has not shown. Having tried all of the customer support and ticketing systems for WordPress out there for use with an ecommerce site, including paid ones, none of them worked very well and indeed several don’t do what they claim (including the paid ones, so be wary of those!). TD Ticket System isn’t flawless, but the developer knows that. It is however the best one out there for WordPress and it works. It’s easy to implement and the interface is great. The mechanism for customers is good and secure, unlike others. Definitely recommend trying this, and hope to see more developments on it.
Read on wp.org ↗ - ★★★★★ Anonymous12.7y ago
Too many PHP errors right out of the box. This plugin may not have been very well written. I didn’t even attempt to use after seeing this.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.3.2
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
0 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ! Has a FAQ No FAQ section.
- ! FAQ asks real questions No FAQ to judge.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 0 headings and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ! Enough to quote 185 characters of description; under 1,000 there is little to quote.
- ! Tags match the text Only 1 of 5 tags appear in the text ("contact form", "email form", "help desk", "trouble ticket" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2022-10-14 20+ → 10+ down after 10 days in tier
- 2022-10-04 30+ → 20+ down after 533 days in tier
- 2021-04-19 100+ → 30+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
HTML Forms – Simple WordPress Forms Plugin 10K+ installs · 4.8★ · 2 shared tags A -
WPZOOM Forms – Drag & Drop Contact Form Builder for WordPress 10K+ installs · 4.1★ · 2 shared tags B -
Quick Contact Form 1K+ installs · 4.5★ · 2 shared tags B -
Contact Form Widget – Responsive Contact Form, Query Form & Form Builder 1K+ installs · 4.4★ · 2 shared tags A -
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 2 shared tags A -
modeloform 300+ installs · 3.9★ · 2 shared tags D
Embed this report card
Drop a live Pulse card for TD Ticket System into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/td-ticket-system" width="480" height="300" style="border:0" loading="lazy" title="TD Ticket System — Plugin Pulse"></iframe> TD Ticket System: 10+ active installs, 2.8★ (6 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/td-ticket-system
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