Customer Support Ticket System & Helpdesk
by emarket-design · Chat & Support
Also makes 8 other plugins · 3.8K+ installs across the portfolio →
Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.
86 health vs 63 average across 672 Chat & Support plugins
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Daily downloads
Since 2022-10-05 · 1,425 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
421
now · peak 746
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
2
releases in the last 12 months
3mo ago
latest release · v6.0.5
62
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 71% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “400+”. Our estimate pins where the real number sits.
Refined from the date this plugin crossed into its current band.
Install history · since 2015-04-02 · 1,431 observations
Estimated value
What this plugin might earn a year, and what it might sell for. Modeled from public signals; we don't see anyone's books.
Est. annual revenue
Est. acquisition value
No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from. A declining trend compresses what a buyer would pay.
Details
Recent reviews
All reviews on wp.org ↗- ★★★★★ Thomas Barth o-marketing.ch3.6y ago
Great plugin professional and well presented!
Read on wp.org ↗ - ★★★★★ User908128498019251244.3y ago
Horrible plugin. Immediately after activation totally broke the website generating 404 errors all over the place.
Read on wp.org ↗ - ★★★★★ spytek5.0y ago
Hasta ahorita todo ca muy bien. This topic was modified 4 years, 11 months ago by spytek.
Read on wp.org ↗ - ★★★★★ messagepanel6.0y ago
عالیه
Read on wp.org ↗ - ★★★★★ logicfish6.1y ago
No extraneous features, just a plain and simple plugin.
Read on wp.org ↗ - ★★★★★ pauljoshuas6.3y ago
I was about to handover the site to the client, when i just installed this plugin .The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED!
Read on wp.org ↗ - ★★★★★ Vibaspc6.4y ago
Heya like you plugin so i give 4 stars for now;) after you update it you get 5 stars from me;)
Read on wp.org ↗ - ★★★★★ henao886.6y ago
it`s great, the plugin works correctly many thanks
Read on wp.org ↗
Known vulnerabilities
via Wordfence Intelligence9 disclosed vulnerabilities on record for this plugin, all fixed in the current version. Sites on older versions stay exposed until they update.
- Critical · 9.8 Customer Support Ticket System & Helpdesk <= 6.0.5 - Unauthenticated Code Injection via 'path' Parameter ↗2026-07-22 CVE-2026-15011 Improper Control of Generation of Code ('Code Injection') Affects <= 6.0.5 Patched in 6.0.6
- 2026-06-12 CVE-2026-9848 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') Affects <= 6.0.4 Patched in 6.0.5
- 2025-09-26 CVE-2025-60157 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 6.0.2 Patched in 6.0.3
- Medium · 6.4 Multiple Plugins by eMarket Design <= Various Versions - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2025-09-23 CVE-2025-58915 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 6.0.0 Patched in 6.0.1
- 2025-08-05 CVE-2025-8420 Improper Neutralization of Directives in Dynamically Evaluated Code ('Eval Injection') Affects <= 6.0.1 Patched in 6.0.3
- 2023-06-22 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects < 5.13 Patched in 5.13
- Medium · 5.5 Customer Service Software & Support Ticket System < 5.10.4 - Authenticated (Admin+) Stored Cross-Site Scripting ↗2021-09-20 CVE-2021-24622 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects < 5.10.4 Patched in 5.10.4
- 2021-02-14 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 5.5.1 Patched in 5.6.0
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 129 languages, 0 at 90% or more
Plus 105 more locales with partial translations.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-05-08 500+ → 400+ down after 3 days in tier
- 2026-05-05 400+ → 500+ up after 1 days in tier
- 2026-05-04 500+ → 400+ down after 1 days in tier
- 2026-05-03 400+ → 500+ up after 11 days in tier
- 2026-04-22 500+ → 400+ down after 2 days in tier
- 2026-04-20 400+ → 500+ up after 3 days in tier
- 2026-04-17 500+ → 400+ down after 1 days in tier
- 2026-04-16 400+ → 500+ up after 14 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 3 shared tags A -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 2K+ installs · 4.2★ · 3 shared tags A -
Zendesk Support for WordPress 2K+ installs · 3.2★ · 3 shared tags D -
Nirweb support 800+ installs · 4.0★ · 3 shared tags D -
ELEX WordPress HelpDesk & Customer Ticketing System 300+ installs · 3.9★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Customer Support Ticket System & Helpdesk into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/wp-ticket" width="480" height="300" style="border:0" loading="lazy" title="Customer Support Ticket System & Helpdesk — Plugin Pulse"></iframe> Customer Support Ticket System & Helpdesk: 400+ active installs, 4.3★ (27 reviews). Plugin Pulse (WP Mayor), as of 2026-08-29. https://plugins.wpmayor.com/plugin/wp-ticket