Customer Support Ticket System & Helpdesk
by emarket-design · Chat & Support
Also makes 9 other plugins · 3.9K+ installs across the portfolio →
Let customers submit tickets, assign agents, set priorities, track status, and get instant email notifications. All from your website.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 85/100
no flags
Active installs
400+
≈450 estimated
Momentum
+51%
downloads vs prior 30d
Biggest opportunity: Swap “customer support” and “help desk” for “ticket” and “support tickets”. “customer support” isn't earning its slot: it only gets you to #16. “ticket” sits at #16 untagged, close enough for a declared tag to move it up. “help desk” isn't earning its slot: it only gets you to #16. “support tickets” sits at #22 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
85 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.7%
of downloads still active
At least 400 of 56.3K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 2 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 102 days ago
Tested up to WordPress 7.0.8, the current branch or newer
4.3★ over 27 reviews, smoothed to 4.17★
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
37
Momentum
Losing ground
-0.4
Velocity
places per keyword, 28d
15%
Breadth
of keywords climbing, 28d
+0.4
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer support ticket system | #3 | #4 | 0 |
| ticket system your tag | #6 | #10 | down 1 |
| support ticket system | #7 | #9 | up 1 |
| helpdesk your tag | #7 | #8 | 0 |
| support ticket your tag | #8 | #9 | down 1 |
| ticket | #16 | #19 | 0 |
| customer support your tag | #16 | #17 | down 4 |
| help desk your tag | #16 | #15 | down 2 |
| easy tickets help desk | #6 | #10 | 0 |
| ticket managing system | #9 | #15 | 0 |
| tickets | #24 | #23 | down 1 |
| helpdesk plugin | #11 | #9 | 0 |
| support desk | #12 | #14 | up 1 |
| support tickets | #22 | #19 | up 2 |
| customer support software | #14 | #17 | 0 |
| ticket system for woocommerce | #18 | #21 | down 1 |
| wordpress support ticket | #19 | #19 | down 3 |
| ticket plugin | #20 | #22 | down 1 |
| help desk software | #18 | #17 | down 1 |
32 searches this plugin appeared in over the last 90 days, 19 listed. 13 left out as unrelated or noise (years, numbers, stray words).
What to do about it
- Swap “customer support” and “help desk” for “ticket” and “support tickets”. “customer support” isn't earning its slot: it only gets you to #16. “ticket” sits at #16 untagged, close enough for a declared tag to move it up. “help desk” isn't earning its slot: it only gets you to #16. “support tickets” sits at #22 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “customer support”. #16 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
- One page off on “help desk”. #16 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 746 · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
2
releases in the last 12 months
3mo ago
latest release · v6.0.6 · 21 Jul 2026
63
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 71% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “400+”. Our estimate pins where the real number sits.
Crossed into this band 6 months ago; a band this size takes about a year or more to cross, which places it about 52% of the way through.
Install history since 2 Apr 2015
Recent reviews
All reviews on wp.org ↗- ★★★★★ Thomas Barth o-marketing.ch3.8y ago
Great plugin professional and well presented!
Read on wp.org ↗ - ★★★★★ User908128498019251244.5y ago
Horrible plugin. Immediately after activation totally broke the website generating 404 errors all over the place.
Read on wp.org ↗ - ★★★★★ spytek5.2y ago
Hasta ahorita todo ca muy bien. This topic was modified 4 years, 11 months ago by spytek.
Read on wp.org ↗ - ★★★★★ messagepanel6.1y ago
عالیه
Read on wp.org ↗ - ★★★★★ logicfish6.2y ago
No extraneous features, just a plain and simple plugin.
Read on wp.org ↗ - ★★★★★ pauljoshuas6.5y ago
I was about to handover the site to the client, when i just installed this plugin .The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED!
Read on wp.org ↗ - ★★★★★ Vibaspc6.6y ago
Heya like you plugin so i give 4 stars for now;) after you update it you get 5 stars from me;)
Read on wp.org ↗ - ★★★★★ henao886.8y ago
it`s great, the plugin works correctly many thanks
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 9 disclosed vulnerabilities are patched in the current version (6.0.6). Sites still on an older version should update.
- Patched High · 7.5 WP Ticket <= 6.0.4 - Unauthenticated SQL Injection via WordPress Search 's' Parameter ↗2026-06-12 CVE-2026-9848 Improper Neutralization of Special Elements used in an SQL Command Affects <= 6.0.4 Patched in 6.0.5
- Patched Medium · 6.4 WP Ticket Customer Service Software & Support Ticket System <= 6.0.2 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2025-09-26 CVE-2025-60157 Improper Neutralization of Input During Web Page Generation Affects <= 6.0.2 Patched in 6.0.3
- Patched Medium · 6.4 Multiple Plugins by eMarket Design <= Various Versions - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2025-09-23 CVE-2025-58915 Improper Neutralization of Input During Web Page Generation Affects <= 6.0.0 Patched in 6.0.1
- Patched High · 8.1 Multiple Plugins by emarket-design <= Multiple Versions - Unauthenticated Limited Remote Code Execution ↗2025-08-05 CVE-2025-8420 Improper Neutralization of Directives in Dynamically Evaluated Code Affects <= 6.0.1 Patched in 6.0.3
- Patched Medium · 4.4 Customer Service Software & Support Ticket System <= 5.12.0 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗2023-06-22 Improper Neutralization of Input During Web Page Generation Affects < 5.13 Patched in 5.13
- Patched Medium · 5.5 Customer Service Software & Support Ticket System < 5.10.4 - Authenticated (Admin+) Stored Cross-Site Scripting ↗2021-09-20 CVE-2021-24622 Improper Neutralization of Input During Web Page Generation Affects < 5.10.4 Patched in 5.10.4
- 2021-02-14 Improper Neutralization of Input During Web Page Generation Affects <= 5.5.1 Patched in 5.6.0
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 129 languages, 0 at 90% or more
Plus 105 more locales with partial translations.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 25 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Let customers submit tickets, assign agents, set priorities, track status, and get instant email notificati..."
- ✓ Has a FAQ 8 questions in the FAQ.
- ✓ FAQ asks real questions 8 of 8 read like questions a user would type.
- ! Names who it is for One audience phrase ("for freelancers"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Mailchimp, Easy Digital Downloads.
- ! Headings and lists 0 headings and 0 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,527 characters of description.
- ! Tags match the text Only 2 of 5 tags appear in the text ("help desk", "Support Ticket", "ticket system" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-05-08 500+ → 400+ down after 3 days in tier
- 2026-05-05 400+ → 500+ up after 1 days in tier
- 2026-05-04 500+ → 400+ down after 1 days in tier
- 2026-05-03 400+ → 500+ up after 11 days in tier
- 2026-04-22 500+ → 400+ down after 2 days in tier
- 2026-04-20 400+ → 500+ up after 3 days in tier
- 2026-04-17 500+ → 400+ down after 1 days in tier
- 2026-04-16 400+ → 500+ up after 14 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Guest Support – Customer Support Ticket System Without Login 40+ installs · 4.1★ · 4 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 3 shared tags B -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 3 shared tags A -
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System 3K+ installs · 4.2★ · 3 shared tags B -
Zendesk Support for WordPress 1K+ installs · 3.2★ · 3 shared tags D
Embed this report card
Drop a live Pulse card for Customer Support Ticket System & Helpdesk into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/wp-ticket" width="480" height="300" style="border:0" loading="lazy" title="Customer Support Ticket System & Helpdesk — Plugin Pulse"></iframe> Customer Support Ticket System & Helpdesk: 400+ active installs, 4.3★ (27 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/wp-ticket
Spotted a number that looks wrong? Report a data issue and we'll check it against the source.