WP Customer Reviews
by Aaron Queen · SEO
Allows your visitors to leave business / product reviews. Testimonials are in Microdata / Microformat and may display star ratings in search results.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 83/100
no flags
Active installs
20K+
≈25K estimated
Momentum
+1%
downloads vs prior 30d
Biggest opportunity: Swap “testimonials” for “microdata”. “testimonials” isn't earning its slot: you're not in the first 24 results for its own search. “microdata” sits at #5 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
83 health vs 65 average across 2,223 SEO plugins
Install conversion
How it's measured →1.5%
of downloads still active
At least 20K of 1.3M lifetime downloads are still running, above its category: the median SEO plugin keeps 1.2%, across 1,193 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other SEO plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 5 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 137 days ago
Tested up to WordPress 7.0.8, the current branch or newer
4.3★ over 528 reviews, smoothed to 4.28★
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
40
Momentum
Losing ground
-0.1
Velocity
places per keyword, 28d
23%
Breadth
of keywords climbing, 28d
-0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| hcard your tag | #1 | #1 | 0 |
| hreview your tag | #1 | #1 | 0 |
| microformat | #1 | #1 | 0 |
| customer reviews | #3 | #3 | up 1 |
| customer | #4 | #4 | 0 |
| microdata | #5 | #3 | down 1 |
| reviews your tag | #8 | #5 | up 1 |
| customer ratings | #4 | #4 | — |
| crawling | #7 | #3 | down 1 |
| product reviews | #11 | #9 | up 1 |
| leave | #12 | #10 | up 1 |
| new customer | #6 | #5 | 0 |
| customer testimonials | #6 | #6 | 0 |
| star reviews | #8 | #5 | down 1 |
| rich snippet | #15 | #11 | 0 |
| rich snippets | #15 | #11 | up 1 |
| no reviews | #9 | #6 | up 1 |
| business to customer | #9 | #7 | down 2 |
| site reviews | #12 | #9 | down 2 |
| wp reviews | #12 | #9 | 0 |
| schema.org your tag | Not checked yet | ||
| testimonials your tag | Not in the top 24 | ||
93 searches this plugin appeared in over the last 90 days, 20 listed. 60 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “testimonials” for “microdata”. “testimonials” isn't earning its slot: you're not in the first 24 results for its own search. “microdata” sits at #5 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 35.2K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
5
releases in the last 12 months
5mo ago
latest release · v3.8.1 · 17 Jun 2026
7
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 38% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “20K+”. Our estimate pins where the real number sits.
Crossed into this band 24 months ago; the previous band took 24 months to cross, which places it about 50% of the way through.
Install history since 3 Sep 2021
Recent reviews
All reviews on wp.org ↗- ★★★★★ reversewinesnob8mo ago
Love the functionality but there doesn’t seem to be any support. There should be any easy way to increase the font size and star size, it is way too small and well below best practices and accessibility standards.
Read on wp.org ↗ - ★★★★★ drakeisbatman12mo ago
Awesome plugin.
Read on wp.org ↗ - ★★★★★ viktoraz2.2y ago
A very good plugin, but it would be even better if i could translate it to my language. Thas is the only reason i give you 4 stars. This topic was modified 1 year, 10 months ago by viktoraz.
Read on wp.org ↗ - ★★★★★ viveklamba2.3y ago
good sservice
Read on wp.org ↗ - ★★★★★ internationaltour2.3y ago
great
Read on wp.org ↗ - ★★★★★ Makio92.4y ago
WP Customer Reviews is very good. I wish it was connected to Gravatar for some added verification of an identity to help add trust to the reviews. In general, I like the barebones nature of the plugin. I didn’t want extra features because I would lose confidence in the plugin’s compatibility over the long run. Gravatar though, I view as necessary because the best websites that will rank high in Google will need some verification features (viewable to the reader). It’s necessary innovation. I have WordPress comments connected to Gravatar for that reason. I would love my reviews to connect to the same system.
Read on wp.org ↗ - ★★★★★ jarne842.5y ago
Great plugin
Read on wp.org ↗ - ★★★★★ absolutejdx2.6y ago
This is a great plugin for adding reviews to a site. Lots of customization and love the short code ability. Also has an aggregated reviews showing the total reviews and rating.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 3.8.1 06/17/2026 [Bugfix] Fixed “failed the spambot check. Code 8” when paginating reviews on the front-end 3.8.1
- — Version 3.8.0 06/13/2026 [Security] Security / hardening updates [Fix] Improve mobile layout for review form and review list (prevent horizontal overflow) [Cleanup] Remove unused/legacy logic 3.8.0
- — Version 3.7.8 05/31/2026 [Update] Tested with WP 7.0 3.7.8
- — Version 3.7.7 12/12/2025 [Update] Security / hardening updates 3.7.7
- — Version 3.7.6 12/11/2025 [Update] Bug fix for hardening updates 3.7.6
- — Version 3.7.5 12/11/2025 [Update] Tested with WP 6.9 [Security] Security / hardening updates 3.7.5
Security history
via Wordfence IntelligenceAll 9 disclosed vulnerabilities are patched in the current version (3.8.1). Sites still on an older version should update.
- Patched Medium · 6.1 WP Customer Reviews <= 3.7.8 - Reflected Cross-Site Scripting via 'wpcr3_fname' Parameter ↗2026-09-18 CVE-2026-11608 Improper Neutralization of Input During Web Page Generation Affects <= 3.7.8 Patched in 3.8.0
- Patched High · 7.2 WP Customer Reviews <= 3.7.5 - Reflected Cross-Site Scripting via 'wpcr3_fname' Parameter ↗2026-02-18 CVE-2025-14452 Improper Neutralization of Input During Web Page Generation Affects <= 3.7.5 Patched in 3.7.6
- Patched Medium · 4.4 WP Customer Reviews <= 3.6.6 - Authenticated (Administrator+) Stored Cross-Site Scripting ↗2023-09-13 CVE-2023-4648 Improper Neutralization of Input During Web Page Generation Affects <= 3.6.6 Patched in 3.6.7
- 2021-05-04 CVE-2021-24296 Improper Neutralization of Input During Web Page Generation Affects <= 3.5.5 Patched in 3.5.6
- 2020-08-20 CVE-2021-24135 Improper Neutralization of Input During Web Page Generation Affects <= 3.4.2 Patched in 3.4.3
- 2016-04-04 CVE-2016-10901 Improper Neutralization of Input During Web Page Generation Affects < 3.0.9 Patched in 3.0.9
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
Languages
via translate.wordpress.orgTranslated into 34 languages, 1 at 90% or more
Plus 10 more locales with partial translations.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Allows your visitors to leave business / product reviews. Testimonials are in Microdata / Microformat and m..."
- ! Has a FAQ No FAQ section.
- ! FAQ asks real questions No FAQ to judge.
- ! Names who it is for One audience phrase ("if you have"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions Multisite.
- ! Headings and lists 0 headings and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,657 characters of description.
- ✓ Tags match the text 3 of 5 tags appear in the text; "hcard", "hreview" do not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2024-11-23 30K+ → 20K+ down after 725 days in tier
- 2022-11-29 40K+ → 30K+ down after 572 days in tier
- 2021-05-06 50K+ → 40K+ down after 533 days in tier
- 2019-11-20 60K+ → 50K+ down after 729 days in tier
- 2017-11-21 50K+ → 60K+ up after 351 days in tier
- 2016-12-05 40K+ → 50K+ up after 59 days in tier
- 2016-10-07 50K+ → 40K+ down after 70 days in tier
- 2016-07-29 40K+ → 50K+ up after 287 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Reviews Feed – Add Testimonials and Customer Reviews From Google Reviews, Yelp, TripAdvisor, and More 100K+ installs · 4.2★ · 2 shared tags A -
Site Reviews 60K+ installs · 4.8★ · 2 shared tags A -
Absolute Reviews 6K+ installs · 3.9★ · 2 shared tags B -
Quick and Easy Testimonials 3K+ installs · 4.0★ · 2 shared tags B -
Creta Testimonial Showcase 3K+ installs · 3.5★ · 2 shared tags B -
Stars Testimonials — Responsive Reviews & Star Ratings 1K+ installs · 4.7★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for WP Customer Reviews into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/wp-customer-reviews" width="480" height="300" style="border:0" loading="lazy" title="WP Customer Reviews — Plugin Pulse"></iframe> WP Customer Reviews: 20K+ active installs, 4.3★ (528 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/wp-customer-reviews
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