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wp.org search vs our merit ranking: “whatsapp enquiry”

wp.org orders by popularity, so a plugin a host bundled onto millions of sites, or a big-brand one that's slow and mediocre, can sit at the top. Our ranking is built to answer a different question: which of these is actually worth installing. How this works →

For “whatsapp enquiry”, we agree with wp.org on the top plugin, and our order differs from theirs on 9 of the top 20.

wp.org search ranks on

Install count (uncapped), the raw star average, freshness, and support. Popularity dominates, so the biggest install base usually wins regardless of how it got there.

We add

A cap on the install boost, volume-weighted ratings, and signals wp.org can't see: whether the install base is organic or host-pushed, and its risk of being pulled.

Ranked above its merit

Click to Chat & WooCommerce Enquiry shows at wp.org #4 but places #9 on merit, a gap of 5 places. Its 20+ installs carry it up the search order; its 0.0★ average from 0 reviews, plus freshness and upkeep, place it lower on our volume-weighted scale.

Buried gem

Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation places #2 on merit, 4.5★ from 340 reviews, but shows at wp.org #7. A smaller install base keeps it further down the default search order than its quality signals alone would.

How this rank is calculated

Each plugin's merit score multiplies these inputs together: how recently it was updated, how current its "tested up to" WordPress version is, its install base (log scale, capped at 10 million), its support thread resolution rate, and a rating score. The rating score weights the star average by review volume against a sitewide prior, then scales it by the lower bound of the share of 4 and 5 star reviews. A plugin with 3.7 stars from tens of thousands of reviews can still outscore a 4.9 with a few dozen, because the small sample carries less certainty.

A health factor between 0.4 and 1.15 then adjusts that score for what wp.org's search can't see: PHP fatals or failed activations on a test install, PHP and WordPress compatibility, memory and page-speed footprint, suspicious review patterns, closure risk, and a large install base with very few reviews. Clean, adopted plugins earn a small lift.

A keyword ranking starts from wp.org's search order for the term, weighting each position by 1 divided by its place, then applies the merit correction and health factor above. Relevance to the keyword stays in the result, so the order can differ from the all-categories list on /best, which scores plugins with no search term.

Hover a row to see the main reason for its position.

merit plugin wp.org
1 Product Enquiry for WooCommerce (Now with AI Assistant) 10K+ · 4.1★ (68) wp.org #1 2 Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation 9K+ · 4.5★ (340) wp.org #7 ↓1 wp.org ranks it 5 places below merit 3 N Ni WooCommerce Product Enquiry 200+ · 3.5★ (6) wp.org #2 wp.org ranks it 1 place above merit 4 Yatra – Travel Booking & Tour Operator Software 500+ · 4.7★ (23) wp.org #10 ↓1 wp.org ranks it 6 places below merit 5 Hide Price and Add to Cart for WooCommerce 800+ · 5.0★ (3) wp.org #5 ↓2 6 BitBot – AI Chat, Voice Calls, WhatsApp, Forms & Leads 70+ · 3.7★ (3) wp.org #3 ↑10 wp.org ranks it 3 places above merit 7 Product Reviews & Photo Reviews for WooCommerce – Yuko 100+ · 5.0★ (8) wp.org #13 ↓1 wp.org ranks it 6 places below merit 8 T TRP Catalog Enquiry Forms and Lead Logs for WooCommerce — · 5.0★ (2) wp.org #6 ↓1 wp.org ranks it 2 places above merit 9 Click to Chat & WooCommerce Enquiry 20+ · 0.0★ (0) wp.org #4 wp.org ranks it 5 places above merit 10 Floating Buttons for WooCommerce 10+ · 5.0★ (7) wp.org #22 ↓2 wp.org ranks it 12 places below merit 11 Hash Form – Drag & Drop Form Builder 3K+ · 5.0★ (2) wp.org #9 ↓1 wp.org ranks it 2 places above merit 12 AI Chatbot & Live Chat – WebChatAgent 300+ · 5.0★ (2) wp.org #11 ↓1 wp.org ranks it 1 place above merit 13 Neexa | Sales and Enrollment AI Agent for B2C Businesses and Schools 50+ · 5.0★ (1) wp.org #8 ↓1 wp.org ranks it 5 places above merit 14 SubmitRelay – Form & Chat — · 5.0★ (2) wp.org #19 wp.org ranks it 5 places below merit 15 BotPenguin – Generative AI Chatbot with Live Chat & ChatGPT 600+ · 0.0★ (0) wp.org #12 ↓1 wp.org ranks it 3 places above merit 16 WadeBush Enquiry Guard — · 0.0★ (0) wp.org #14 wp.org ranks it 2 places above merit 17 DirectCart Enquiries for WooCommerce — · 0.0★ (0) wp.org #15 wp.org ranks it 2 places above merit 18 Ozinexus Enquiry Rescue Popup — · 0.0★ (0) wp.org #16 wp.org ranks it 2 places above merit 19 Lead Generation Form – Form Builder, Contact Form, Survey & Inquiry Forms 600+ · 0.0★ (0) wp.org #18 wp.org ranks it 1 place above merit 20 SellQro – Contact Form and Lead CRM — · 0.0★ (0) wp.org #20 ↑1 21 TalkDock — Floating Chat Button 30+ · 0.0★ (0) wp.org #21 ↑1 22 Zchand Smart Pricing Control — · 5.0★ (1) wp.org #17 wp.org ranks it 5 places above merit 23 ChatCatch – Guided Chat Enquiries & Lead Capture — · 0.0★ (0) wp.org #23 24 SSF Chat Connect – Product Enquiry Basket — · 0.0★ (0) wp.org #24

Merit ranking caps the install boost at 10M (wp.org leaves it uncapped), replaces the raw star average with a volume-weighted score and a Wilson lower bound, and keeps wp.org's own freshness and compatibility decays. Method from the plugin-directory source; see Meta Trac #8298. Positions are tracked daily from the first visit to a keyword, so the small arrows show movement since tracking began.