Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation
by supsystic · Email & Marketing
Also makes 6 other plugins · 85K+ installs across the portfolio →
Popups, forms, a WordPress CRM and email marketing automation in one plugin. Capture leads, tag every contact and follow up automatically.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 87/100
no flags
Active installs
9K+
≈10K estimated
Momentum
+148%
downloads vs prior 30d
Biggest opportunity: Swap “email marketing”, “lead generation” and “crm” for “engagement”, “imap” and “dmarc”. “email marketing” isn't earning its slot: you're not in the first 24 results for its own search. “engagement” sits at #6 untagged, close enough for a declared tag to move it up. “lead generation” isn't earning its slot: you're not in the first 24 results for its own search. “imap” sits at #6 untagged, close enough for a declared tag to move it up. “crm” isn't earning its slot: it only gets you to #24. “dmarc” sits at #9 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
87 health vs 66 average across 2,127 Email & Marketing plugins
Install conversion
How it's measured →0.5%
of downloads still active
At least 9K of 1.7M lifetime downloads are still running, below its category: the median Email & Marketing plugin keeps 0.9%, across 1,295 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Email & Marketing plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 14 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 3 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.5★ over 340 reviews, smoothed to 4.45★
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
33
Momentum
Losing ground
-0.9
Velocity
places per keyword, 28d
11%
Breadth
of keywords climbing, 28d
-0.8
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer engagement | #3 | #3 | 0 |
| engagement | #6 | #7 | up 2 |
| imap | #6 | #3 | 0 |
| crm lead magnet | #4 | #3 | 0 |
| email marketing automation | #13 | #12 | 0 |
| dmarc | #9 | #4 | 0 |
| spin to win | #9 | #4 | 0 |
| marketing automation your tag | #19 | #13 | 0 |
| popup builder | #22 | #19 | down 1 |
| wordpress crm | #19 | #13 | 0 |
| follow up | #21 | #17 | up 1 |
| spf | #14 | #7 | 0 |
| crm your tag | #24 | #14 | 0 |
| popup your tag | #24 | #14 | down 8 |
| marketing popup | #15 | #12 | down 1 |
| exit intent popup | #15 | #11 | down 3 |
| b2b lead generation | #8 | #3 | 0 |
| capture | #24 | #17 | — |
| capture leads | #24 | #18 | 0 |
| network marketing | #19 | #17 | down 4 |
| email marketing your tag | Not in the top 24 | ||
| lead generation your tag | Not in the top 24 | ||
268 searches this plugin appeared in over the last 90 days, 20 listed. 229 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “email marketing”, “lead generation” and “crm” for “engagement”, “imap” and “dmarc”. “email marketing” isn't earning its slot: you're not in the first 24 results for its own search. “engagement” sits at #6 untagged, close enough for a declared tag to move it up. “lead generation” isn't earning its slot: you're not in the first 24 results for its own search. “imap” sits at #6 untagged, close enough for a declared tag to move it up. “crm” isn't earning its slot: it only gets you to #24. “dmarc” sits at #9 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- Slipping on “popup”. Down 8 places since 2026-08-04, now #24. Check what shipped around then, and what moved above you.
- Under-ranked on “crm”. wp.org puts you #24; on merit you place #14. The plugins above you are winning on install count, not on rating or upkeep.
Daily downloads
Since 5 Oct 2022 · 1,490 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 25.4K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
14
releases in the last 12 months
3d ago
latest release · v2.0.3 · 30 Oct 2026
68
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “9K+”. Our estimate pins where the real number sits.
Crossed into this band 7 days ago and the previous band took 3.2 years to cross, so the real count is still just under 10K.
Install history since 2 Jan 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ Tim Codex10mo ago
It always shows a pop up inside admin dashboard. Close button does not work. I am considering to report this plugin.
Read on wp.org ↗ - ★★★★★ SFAT LLC1.8y ago
UX and UI are clunky since the plugin inception and can be overwhelming for casuals. Recent changes to Pro plan, that moved any gallery’s core functionality – which in my opinion is lightbox – to the paid plan basically killed its free version usefulness. Nonetheless, as a Pro product does its jobs, offers lifetime plan for decent money, which is very rare nowadays, has tons of options and effects. A lot can be achieved with it, without touching single line of CSS.
Read on wp.org ↗ - ★★★★★ shahvatnak2.2y ago
Hello, Please don’t get me wrong. I love your plugin . Unbelievable piece of art! second to none! but it turns my website down and and I’m getting critical error warning. Is there any bug or issue? Please fix it and I’ll update my rating back to 5 stars again. Thank you for your hard work! Update: Everything works fine now. Thank you! This topic was modified 1 year, 9 months ago by shahvatnak.
Read on wp.org ↗ - ★★★★★ miguel2.3y ago
congratulations on your work!!Personally, I finally found what I was looking for.I liked it a lot.It took me 5 minutes to create a Popup.Thank you for letting us enjoy your creation.Good luck with the sales!!
Read on wp.org ↗ - ★★★★★ dimag4go2.9y ago
It took me a long time to choose my plugin.This one is one of the most successful. The functionality I needed was in the free version – Christmas Countdown.There was one problem with installation, but support helped quickly.
Read on wp.org ↗ - ★★★★★ ars1112.9y ago
Plugin was working until 3 months ago when it stopped working. Authors seem not to care anymore. Not recommend it to anyone. This topic was modified 2 years, 7 months ago by ars111.
Read on wp.org ↗ - ★★★★★ hench1g3.2y ago
if u wanna frustrate every time u doing something – get this plugin. Not worth money and time, avoid at all cost. Unusable, unintuitiuve
Read on wp.org ↗ - ★★★★★ montytx3.2y ago
Set it up, changed the default settings and it would not save anything.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
Security history
via Wordfence IntelligenceAll 17 disclosed vulnerabilities are patched in the current version (2.0.3). Sites still on an older version should update.
- Patched Medium · 4.9 Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation < 2.0.2 - Authenticated (Administrator+) SQL Injection ↗2026-10-28 CVE-2026-115224 Improper Neutralization of Special Elements used in an SQL Command Affects < 2.0.2 Patched in 2.0.2
- Patched Medium · 4.9 Smart Popup by Supsystic <= 1.13.2 - Authenticated (Administrator+) SQL Injection via 'sidx' Parameter ↗2026-10-09 CVE-2026-104023 Improper Neutralization of Special Elements used in an SQL Command Affects <= 1.13.2 Patched in 1.13.3
- Patched High · 7.2 Smart Popup by Supsystic <= 1.13.1 - Unauthenticated Stored Cross-Site Scripting ↗2026-09-30 CVE-2026-102398 Improper Neutralization of Input During Web Page Generation Affects <= 1.13.1 Patched in 1.13.2
- Patched High · 7.2 Smart Popup by Supsystic <= 1.11.2 - Unauthenticated Stored Cross-Site Scripting ↗2026-08-11 CVE-2026-27537 Improper Neutralization of Input During Web Page Generation Affects <= 1.11.2 Patched in 1.12.0
- Patched Critical · 9.1 Popup by Supsystic <= 1.10.29 - Authenticated (Admin+) Remote Code Execution ↗2024-11-15 CVE-2024-52434 Improper Neutralization of Special Elements Used in a Template Engine Affects <= 1.10.29 Patched in 1.10.30
- Patched Medium · 4.3 Popup by Supsystic <= 1.10.19 - Missing Authorization to Sensitive Information Exposure ↗2023-10-18 CVE-2023-46197 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.10.19 Patched in 1.10.20
- 2023-06-23 CVE-2023-3186 Improperly Controlled Modification of Object Prototype Attributes Affects < 1.10.19 Patched in 1.10.19
- 2022-04-18 CVE-2022-0424 Exposure of Sensitive Information to an Unauthorized Actor Affects < 1.10.9 Patched in 1.10.9
- 2021-04-19 CVE-2021-24275 Improper Neutralization of Input During Web Page Generation Affects <= 1.10.4 Patched in 1.10.5
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Languages
via translate.wordpress.orgTranslated into 2 languages, 0 at 90% or more
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Share of voice
How often each assistant names Customer Engagement System when asked about this topic, where it comes in the answer, and how that compares with its wp.org search position. Latest run 1 Nov 2026.
- Assistants
- ChatGPT, Claude
- Topics tracked
- Popups
Readme readiness
6 of 8 pass · checked 27 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 11 questions in the FAQ.
- ✓ FAQ asks real questions 11 of 11 read like questions a user would type.
- ! Names who it is for One audience phrase ("made for"); say who the plugin is for and what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Brevo, Zapier, Zoho.
- ✓ Headings and lists 14 headings and 14 lists.
- ✓ Enough to quote 7,921 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "lead generation" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-26 10K+ → 9K+ down after 1150 days in tier
- 2023-09-02 20K+ → 10K+ down after 632 days in tier
- 2021-12-09 30K+ → 20K+ down after 1407 days in tier
- 2018-02-01 20K+ → 30K+ up after 337 days in tier
- 2017-03-01 10K+ → 20K+ up after 394 days in tier
- 2016-02-01 9K+ → 10K+ up after 31 days in tier
- 2016-01-01 8K+ → 9K+ up after 31 days in tier
- 2015-12-01 7K+ → 8K+ up after 30 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Jetpack CRM – Clients, Leads, Invoices, Billing, Email Marketing, & Automation 30K+ installs · 4.3★ · 3 shared tags A -
Groundhogg — CRM, Newsletters, and Marketing Automation 2K+ installs · 4.8★ · 3 shared tags A -
Manago AI & Leadoo AI 900+ installs · 3.8★ · 3 shared tags B -
Hostinger Reach – AI-Powered Email Marketing for WordPress 1M+ installs · 4.3★ · 2 shared tags A -
FluentCRM – Email Newsletter, Automation, Email Marketing, Email Campaigns, Optins, Leads, and CRM Solution 80K+ installs · 4.7★ · 2 shared tags A -
ActiveCampaign – The autonomous marketing platform 40K+ installs · 4.3★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/popup-by-supsystic" width="480" height="300" style="border:0" loading="lazy" title="Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation — Plugin Pulse"></iframe> Customer Engagement System – Popup Builder, Forms, CRM & Email Marketing Automation: 9K+ active installs, 4.5★ (340 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/popup-by-supsystic
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