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Facebook Chat Plugin vs Live Chat with Messenger Customer Chat

Head-to-head on the signals that matter, from the public WordPress.org data.

Live Chat with Messenger Customer Chat is the safest pick: health C · 64 against 41 for Facebook Chat Plugin, led by lower removal risk.

Active-install trajectory

Facebook Chat Plugin moved down one install band, 80K+ to 70K+. That's a single step across the whole window, so there's no trajectory to draw. The download trend below moves daily.

Metric Facebook Chat Plugin Live Chat with Messenger Customer Chat
Active installs Modeled from the public "N+" band and recent downloads. 70K–80K ✓ 3K–4K
Active installs, change over ~6 months Compares the public install bands. One band step shows as the band change, not a percentage. 80K+ → 70K+ Stable ✓
Overall health D · 41 C · 64 ✓
Maintenance How recently the plugin was updated. 3/100 38/100 ✓
Rating quality Volume-adjusted review quality. 64/100 89/100 ✓
Support Share of forum threads marked resolved. 70/100 70/100
Rating (weighted for review count) 3.6★ 4.5★ ✓
Reviews 302 ✓ 212
Ranking optimization How well the listing is tuned to rank on wp.org. 48/100 74/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status. Elevated Low ✓
Last updated 4.3y ago 1.6y ago ✓
Downloads, last 30d 1.9K ✓ 537
Download momentum, last 30d vs prior 30d Dips that follow a release spike are normal: wp.org counts every update as a download, so the weeks after a release run lower. +20% +32%
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower. 4.0% ✓ 0.7%
Category Chat & Support Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Facebook Chat PluginLive Chat with Messenger Customer Chat

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.