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Facebook Chat Plugin – Live Chat Plugin for WordPress

by Facebook · Chat & Support

Also makes 3 other plugins · 870.9K+ installs across the portfolio →

The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.

Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.

⚠ Stale⚠ Likely abandoned

Health

D 49/100

Stale · Likely abandoned

Active installs

70K+

≈77K estimated

Momentum

+22%

downloads vs prior 30d

Biggest opportunity: “chat”, “customer care” and “facebook” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.

How scoring works →
49 Health · D
Maintenance 3/100
Rating quality 64/100
Support 70/100
Security 96/100

49 health vs 64 average across 1,174 Chat & Support plugins

Install conversion

How it's measured →

4.0%

of downloads still active

At least 70K of 1.8M lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.

Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.

Removal-risk signals

53/100

Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.

  • Long abandoned. No update in 4+ years — the top precursor to removal once a vulnerability is found.
  • Falling behind WordPress. Tested up to WordPress 5.9.20.

Details

Version
2.5
Last updated
4.3y ago
Added
2018-09-26 · 8 yrs old
Requires WP
3.9
Tested up to
5.9.20
Requires PHP
5.2.4

Directory ranking optimization

How it's scored →

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

51 / 100

Room to improve

Most to gain: Update recency

Update recency 7/100

Updated 1579 days ago, past the ~180 days where wp.org starts discounting

WP compatibility 36/100

Tested up to WordPress 5.9.20; the current branch is 6.8

Rating quality 72/100

3.5★ over 302 reviews, smoothed to 3.59★

Listing tuning 100/100

5 of 5 tags set · short description in place

To rank higher: Last updated 1579 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.

Get the full rank-higher report →

Daily downloads

Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive

+22% vs prior 30d
031 Oct 2026

30-day downloads

Rolling 30-day volume · peak 20.3K · peaks are release surges

1.8K31 Oct 2026

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

Facebook Chat Plugin · #592youLive Chat with Messe · #3973Cresta Social Messen · #6460Yivic Easy Live Chat · #5577

Rating trend

Star average over time · dips mark rough releases

3.531 Oct 2026

Health trend

Composite health score, snapshotted daily

4931 Oct 2026

Update activity

How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.

2631 Oct 2026

Release cadence

No release in a year
from wp.org release tags

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

0

releases in the last 12 months

4.3y ago

latest release · v2.5 · 5 Jul 2022

13

tagged releases on record

Recent releases

2.5 · 5 Jul 20222.1 · 12 May 20212.0 · 13 Jan 20211.9 · 4 Nov 20201.8 · 29 Sep 20201.7 · 22 Sep 20201.6 · 3 Aug 20201.5 · 21 May 20201.4 · 13 Apr 20201.3 · 18 Jun 20191.2 · 1 Mar 20191.1 · 31 Oct 20181.0 · 31 Oct 2018

What its installed base runs

via wordpress.org

Share of active installs on each version of this plugin · 85% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

v2.5 85%
Older / other versions 15%

Estimated active installs

The public count shows “70K+”. Our estimate pins where the real number sits.

tracked estimate
70K–80K ≈77K

Crossed into this band 3 months ago; a band this size takes about a year or more to cross, which places it about 75% of the way through.

Install history since 13 Aug 2021

70K31 Oct 2026

Recent reviews

All reviews on wp.org ↗
  1. ★★★★★ illiachenvar
    2.1y ago

    it worked fine, but now its not

    Read on wp.org ↗
  2. ★★★★★ Audi Lu
    2.2y ago

    http://www.facebook.com/business/help/789975831794468 “On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.”

    Read on wp.org ↗
  3. ★★★★★ mrbytes31
    2.4y ago

    Doesn’t work for the latest version of WP.

    Read on wp.org ↗
  4. ★★★★★ latakai
    2.5y ago

    The correspondence window is in not opening.

    Read on wp.org ↗
  5. ★★★★★ YaegerDesign
    2.5y ago

    No complaints…it just works!

    Read on wp.org ↗
  6. ★★★★★ iwavedotenergy
    2.6y ago

    Warning: Undefined property: stdClass::$enabled in /home/customer/www/iwave.energy/public_html/wp-content/plugins/facebook-messenger-customer-chat/facebook-messenger-customer-chat.php on line 495

    Read on wp.org ↗
  7. ★★★★★ Freez Creative Studio
    2.6y ago

    good plugin

    Read on wp.org ↗
  8. ★★★★★ lantechbd
    2.7y ago

    I am very happy, thank you.

    Read on wp.org ↗

Latest updates

via wp.org changelog

Recent releases and news for this plugin

  1. — Version 2.5 Added an admin notice for any service outages or important status updates. Added a link to configure availability and automated responses in Meta Business Suite. 2.5
  2. — Version 2.4 Changed the prompt for plugin reviews to only appear on fewer screens and only display if the plugin is in active use. 2.4
  3. — Version 2.3 Tested up to WordPress 5.9. Added a dismissible notice to configure the plugin when activated. Added a filter, fbmcc_options_capability to support changing the capability required to manage plugin settings. Added a filte 2.3
  4. — Version 2.2 Tested up to WordPress 5.7.2 Product rename! (“Facebook Chat Plugin”) Fixed PHP8 issues Fixed issue with initialisation of ajax_object (Github issue #10) Improvements and fixes to the Advanced Configuration page deployme 2.2
  5. — Version 2.1 Tested up to WordPress 5.7.1 Added new configuration options for admin to specify which pages to deploy the plugin on 2.1
  6. — Version 2.0 Tested up to WordPress 5.5.3 Added translations for strings on admin panel settings and css fix 2.0

Security history

via Wordfence Intelligence

All 2 disclosed vulnerabilities are patched in the current version (2.5). Sites still on an older version should update.

  1. 2020-08-04 CVE-2020-36838 Improper Access Control Affects < 1.6 Patched in 1.6
  2. 2019-06-17 Cross-Site Request Forgery Affects < 1.3 Patched in 1.3

Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.

CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.

Behavioral tests

via WP Hive

Automated install-time checks, tested on PHP 7.4.8 · WP 6.0

✓ Low memory footprint
✓ Low page-speed impact
✓ Runs on latest PHP + WP
✓ No PHP errors
✓ No JS errors
✓ Activates cleanly
✓ No resource errors
✓ No external HTTP errors
✓ Optimized database use
✕ Frequently updated

Languages

via translate.wordpress.org

Translated into 26 languages, 16 at 90% or more

Albanian 100%
Dutch 100%
Dutch (Belgium) 100%
Dutch (Formal) 100%
English (South Africa) 100%
Galician 100%
Hungarian 100%
Italian 100%
Russian 100%
Slovak 100%
Spanish (Chile) 100%
Spanish (Colombia) 100%
Spanish (Ecuador) 100%
Spanish (Spain) 100%
Spanish (Venezuela) 100%
Ukrainian 97%
Japanese 86%
Danish 81%
Swedish 73%
Czech 71%
French (France) 52%
Spanish (Argentina) 28%
English (Canada) 23%
Latvian 23%

Plus 2 more locales with partial translations.

AI assistants

How it's measured →

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.

Readme readiness

5 of 8 pass · checked 24 Oct 2026

Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.

  • ✓ Says what it does "The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, ev..."
  • ✓ Has a FAQ 9 questions in the FAQ.
  • ✓ FAQ asks real questions 9 of 9 read like questions a user would type.
  • ! Names who it is for Never says who the plugin is for or what they use it for.
  • ✓ Names what it works with Mentions Facebook.
  • ! Headings and lists 0 headings and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
  • ! Enough to quote 837 characters of description; under 1,000 there is little to quote.
  • ✓ Tags match the text 3 of 5 tags appear in the text; "customer care", "messaging" do not.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

  1. 2026-07-30 80K+ → 70K+ down after 125 days in tier
  2. 2026-03-27 90K+ → 80K+ down after 118 days in tier
  3. 2025-11-29 100K+ → 90K+ down after 818 days in tier
  4. 2023-09-03 200K+ → 100K+ down after 530 days in tier
  5. 2022-03-22 100K+ → 200K+ up after 517 days in tier
  6. 2020-10-21 90K+ → 100K+ up after 50 days in tier
  7. 2020-09-01 80K+ → 90K+ up after 72 days in tier
  8. 2020-06-21 70K+ → 80K+ up after 26 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

Embed this report card

Drop a live Pulse card for Facebook Chat Plugin – Live Chat Plugin for WordPress into a readme, a review or a deck. It updates itself.

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Preview card ↗

Facebook Chat Plugin – Live Chat Plugin for WordPress: 70K+ active installs, 3.5★ (302 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/facebook-messenger-customer-chat

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