Freshdesk (official) vs Support Genix

Head-to-head on the signals that matter, from the public WordPress.org data.

Freshdesk (official)

by Freshworks

Health D47

Support Genix

by DevItems

Health A86

Active-install trajectory

Freshdesk (official) Support Genix

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Freshdesk (official)	Support Genix
Active installs Modeled from the public "N+" band and recent downloads.	800–900	2K–3K ✓
Install trend Change in active installs across the charted window.	-20%	+233% ✓
Overall health	D · 47	A · 86 ✓
Maintenance How recently the plugin was updated.	22/100	100/100 ✓
Rating quality Volume-adjusted review quality.	58/100	80/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.34★	4.17★ ✓
Reviews	8	10 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	62/100	93/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Elevated	Low ✓
Last updated	2.2y ago	2d ago ✓
Downloads · 30d	190	6.6K ✓
Category	Forms	AI

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Freshdesk (official) Support Genix

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.