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Freshdesk (official) vs Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Head-to-head on the signals that matter, from the public WordPress.org data.
Freshdesk (official)
Freshworks
D47
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
DevItems
A86
Download trajectory
Freshdesk (official) Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
7-day average downloads, each indexed to 100 at the start of the window. A line above 100 is growing, below 100 is shrinking.
| Metric | Freshdesk (official) | Support Genix – Helpde… |
|---|---|---|
| Health score | 47 (D) | 86 (A) ● |
| Est. active installs | 800–900 | 2K–3K ● |
| Total downloads | 47.6K | 63.0K ● |
| Downloads · 30d | 99 | 4.4K ● |
| Momentum | -36% | +30% ● |
| Rating (adjusted) | 3.34★ | 4.17★ ● |
| Reviews | 8 | 10 ● |
| Last updated | 2.0y ago | 2d ago ● |
| Support resolved | — | 100% ● |
| Requires PHP | — | 7.4 |
● marks the leader on each row.