Guest Support vs Customer Support Ticket System & Helpdesk

Head-to-head on the signals that matter, from the public WordPress.org data.

Guest Support

by RcaTheme.com

Health A85

Customer Support Ticket System & Helpdesk

by emarket-design

Health A85

Active-install trajectory

Guest SupportCustomer Support Ticket System & Helpdesk

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Guest Support	Customer Support Ticket System & Helpdesk
Active installs Modeled from the public "N+" band and recent downloads.	40–50	400–500 ✓
Install trend Change in active installs across the charted window.	0%	0%
Overall health	A · 85	A · 85
Maintenance How recently the plugin was updated.	100/100 ✓	98/100
Rating quality Volume-adjusted review quality.	78/100	80/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	4.1★	4.2★ ✓
Reviews	3	27 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	89/100	96/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	1mo ago ✓	4mo ago
Downloads · 30d	211	639 ✓
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	0.7% ✓	0.7%
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Guest SupportCustomer Support Ticket System & Helpdesk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.