Guest Support – Customer Support Ticket System Without Login
by RcaTheme.com · Chat & Support
Let customers create and reply to support tickets without an account or login. A WordPress customer support system and help desk for your website.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 86/100
Few reviews
Active installs
40+
≈48 estimated
Momentum
+56%
downloads vs prior 30d
Biggest opportunity: Swap “help desk” for “customer support ticket system”. “help desk” isn't earning its slot: you're not in the first 24 results for its own search. “customer support ticket system” sits at #12 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
86 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.7%
of downloads still active
At least 40 of 5.4K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 4 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Rating quality
Updated 38 days ago
Tested up to WordPress 7.1.4, the current branch or newer
5.0★ over 3 reviews, smoothed to 4.15★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
45
Momentum
Holding steady
+0.3
Velocity
places per keyword, 28d
33%
Breadth
of keywords climbing, 28d
+0.1
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| customer support ticket system | #12 | #20 | up 1 |
| guest | #14 | #21 | up 3 |
| support ticket system | #17 | #21 | 0 |
| customer support your tag | #21 | #24 | up 3 |
| support ticket your tag | #22 | #23 | up 1 |
| guest login | #9 | #23 | up 2 |
| support desk | #9 | #18 | 0 |
| guest post | #14 | #23 | — |
| help desk your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
| wordpress support your tag | Not in the top 24 | ||
17 searches this plugin appeared in over the last 90 days, 8 listed. 9 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “help desk” for “customer support ticket system”. “help desk” isn't earning its slot: you're not in the first 24 results for its own search. “customer support ticket system” sits at #12 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 10 Oct 2022 · 1,482 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 631 · peaks are release surges
Directory rank
Ranked about #21,400 to #22,800, alongside the other plugins at 40+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Health trend
Composite health score, snapshotted daily
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
4
releases in the last 12 months
1mo ago
latest release · v1.3.3 · 23 Sep 2026
13
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 71% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “40+”. Our estimate pins where the real number sits.
Crossed into this band 3 months ago and a band this size takes about a year or more to cross, so the real count is still just under 50.
Install history since 9 Oct 2022
Recent reviews
All reviews on wp.org ↗- ★★★★★ minati882.5y ago
It’s simple but effective, exactly what I was looking for! Of course, there could be some improvements, but I think those will come with time 🙂
Read on wp.org ↗ - ★★★★★ Bowo3.2y ago
Just enough features to get the ball rolling. The Pro addon is worth the purchase. Hoping the AJAX KB suggestion will also support custom/other post type and taxonomy, where currently it supports only post and category.
Read on wp.org ↗ - ★★★★★ lyledg3.7y ago
What a find this is!! I have been looking for a support ticket plugin and this is the business, and the developer was very responsive to add new features to the addon. I am seriously happy!
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 2 disclosed vulnerabilities are patched in the current version (1.3.3). Sites still on an older version should update.
- Patched Medium · 5.3 Guest Support <= 1.2.3 - Unauthenticated User Email Disclosure in guest_support_handler AJAX Endpoint ↗2025-12-11 CVE-2025-13660 Exposure of Sensitive Information to an Unauthorized Actor Affects <= 1.2.3 Patched in 1.3.0
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Let customers create and reply to support tickets without an account or login. A WordPress customer support..."
- ✓ Has a FAQ 5 questions in the FAQ.
- ✓ FAQ asks real questions 5 of 5 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("perfect for", "if you want", "use it").
- ✓ Names what it works with Mentions WooCommerce.
- ✓ Headings and lists 17 headings and 12 lists.
- ✓ Enough to quote 7,417 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "wordpress support" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-08-07 50+ → 40+ down after 55 days in tier
- 2026-06-13 40+ → 50+ up after 1 days in tier
- 2026-06-12 50+ → 40+ down after 1 days in tier
- 2026-06-11 40+ → 50+ up after 5 days in tier
- 2026-06-06 50+ → 40+ down after 6 days in tier
- 2026-05-31 40+ → 50+ up after 10 days in tier
- 2026-05-21 30+ → 40+ up after 4 days in tier
- 2026-05-17 40+ → 30+ down after 1 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Customer Support Ticket System & Helpdesk 400+ installs · 4.2★ · 4 shared tags A -
Smart Support – Self-Hosted Helpdesk & Custom Support Ticket System with AI Agent Support 10+ installs · 4.1★ · 3 shared tags A -
JS Help Desk – AI-Powered Support & Ticketing System 7K+ installs · 3.7★ · 2 shared tags B -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B -
Live Chat with Messenger Customer Chat 3K+ installs · 4.5★ · 2 shared tags C -
Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin 3K+ installs · 4.3★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Guest Support – Customer Support Ticket System Without Login into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/guest-support" width="480" height="300" style="border:0" loading="lazy" title="Guest Support – Customer Support Ticket System Without Login — Plugin Pulse"></iframe> Guest Support – Customer Support Ticket System Without Login: 40+ active installs, 5.0★ (3 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/guest-support
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