HB FreshDesk vs WP Advanced Ticket System, Elite Support Helpdesk

Head-to-head on the signals that matter, from the public WordPress.org data.

HB FreshDesk

by Hiren Patel

Health B80

WP Advanced Ticket System, Elite Support Helpdesk

by firebird75

Health B71

Active-install trajectory

HB FreshDesk WP Advanced Ticket System, Elite Support Helpdesk

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	HB FreshDesk	WP Advanced Ticket System, Elite Support Helpdesk
Active installs Modeled from the public "N+" band and recent downloads.	10–20	100–200 ✓
Install trend Change in active installs across the charted window.	0% ✓	-50%
Overall health	B · 80 ✓	B · 71
Maintenance How recently the plugin was updated.	100/100 ✓	68/100
Rating quality Volume-adjusted review quality.	65/100	75/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.60★	4.01★ ✓
Reviews	0	58 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	88/100	88/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	18d ago ✓	11mo ago
Downloads · 30d	99	118 ✓
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

HB FreshDesk WP Advanced Ticket System, Elite Support Helpdesk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.