WP Advanced Ticket System, Elite Support Helpdesk
by firebird75 · Chat & Support
Also makes 1 other plugin · 150+ installs across the portfolio →
WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
B 72/100
Stale
Active installs
100+
≈180 estimated
Momentum
+55%
downloads vs prior 30d
Biggest opportunity: “support”, “support system” and “ticket” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
72 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.1%
of downloads still active
At least 100 of 105.9K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 628 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Most to gain: Update recency
Updated 384 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.8.12, the current branch or newer
4.0★ over 58 reviews, smoothed to 4.05★
5 of 5 tags set · short description in place
To rank higher: Last updated 384 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
42
Momentum
Mixed: one swing, the rest drifting
+0.3
Velocity
places per keyword, 27d
25%
Breadth
of keywords climbing, 27d
-0.3
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| helpdesk your tag | #24 | #16 | 0 |
| support your tag | Not in the top 24 | ||
| support system your tag | Not in the top 24 | ||
| ticket your tag | Not in the top 24 | ||
| ticket system your tag | Not in the top 24 | ||
8 searches this plugin appeared in over the last 90 days, 1 listed. 7 left out as unrelated or noise (years, numbers, stray words). 4 of its tags aren't in the top 24 for their own search.
What to do about it
- “support”, “support system” and “ticket” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 270 · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.1y ago
latest release · v1.0.65 · 12 Oct 2025
1
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 2 months ago and a band this size takes about a year or more to cross, so the real count is still just under 200.
Install history since 18 May 2015
Reviewer account pattern
from wp.org reviewer profiles15 of the last 21 four- and five-star reviews came from accounts created within a month of posting the review.
Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.
Recent reviews
All reviews on wp.org ↗- ★★★★★ roban8.8y ago
The only reason I gave this 5 stars is there is no option for 10 stars. Oliver’s support for this plugin is nothing short of amazing. He answers emails immediately and is willing to help resolve any and all issues. The rest of the WordPress plugin community should take a page from his book. The plugin’s Premium Version does everything I need it to do and more. Thanks Oliver for your attention to this. The best tickets system by far.
Read on wp.org ↗ - ★★★★★ Gervas9.6y ago
There is a personal touch from the support and care of the plugin’s developer. I love it and it worked magic for me.
Read on wp.org ↗ - ★★★★★ ninetigers9.7y ago
Great plugin offering the required functionality. Really appreciate the prompt and excellent customer support provided by the team.
Read on wp.org ↗ - ★★★★★ dmariotti9.8y ago
A simple plugin with a fast and accurate support, a very low cost and… simply powerfull. This is all what I can say for WATS Premium
Read on wp.org ↗ - ★★★★★ nyxmanagement9.9y ago
developer literally responds immediately to support questions, very impressive.
Read on wp.org ↗ - ★★★★★ rich29009.9y ago
I have discovered WATS few weeks ago. I have searched a simple ticket system to setup for few months before that. I had problems in the past with obsolete plugins and was concerned that I would invest time to install and configure a plugin that could potentially not work or not be maintained… It worked directly without any issue. I had few questions that the developer quickly answered. The good thing is that it perfectly integrated with my WordPress template without any requirement to dig into the template code. There is a good number of options available so it takes a bit of time to familiarize with the plugin but most of the default settings were enough for me. So far so good!
Read on wp.org ↗ - ★★★★★ Villalba Juan Manuel Pedro10.0y ago
Is bad software, I had to uninstall because it is not possible to publish the plugin from the frontend. What is it for then? Okay, better that and change the well-deserved score. I was installed a long time, but I am forced to use other software. Greetings.
Read on wp.org ↗ - ★★★★★ ianz5310.1y ago
When I discovered WATS, I jumped right in and bought the premium version as it provides all the functionality I was looking for. I had been testing a number of support ticket systems for my new web site, with little success. However, WATS does exactly what I need: the ability for the user to raise and update tickets through the front end, and for email notifications to be sent to admins and the users. I had a few questions on configuration, and Olivier responded very quickly and helpfully. He provides excellent support, answers all my questions, and even sent me a CSS snippet to help me. I highly recommend WATS for its many options, ease of configuration, seamless operation for users, and especially Olivier’s excellent support. This topic was modified 9 years, 9 months ago by ianz53.
Read on wp.org ↗
Security history
via Wordfence IntelligenceThe 1 disclosed vulnerability is patched in the current version (1.0.65). Sites still on an older version should update.
- Patched Medium · 5.5 WordPress Advanced Ticket System, Elite Support Helpdesk <= 1.0.63 - Authenticated (Admin+) Stored Cross-Site Scripting ↗2021-08-16 CVE-2021-24623 Improper Neutralization of Input During Web Page Generation Affects < 1.0.64 Patched in 1.0.64
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.4.8 · WP 6.0.2
Languages
via translate.wordpress.orgTranslated into 134 languages, 0 at 90% or more
Plus 110 more locales with partial translations.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
5 of 8 pass · checked 25 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 17 questions in the FAQ.
- ✓ FAQ asks real questions 17 of 17 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ✓ Headings and lists 7 headings and 5 lists.
- ✓ Enough to quote 4,976 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "support system" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-08-31 200+ → 100+ down after 349 days in tier
- 2025-09-16 300+ → 200+ down after 2 days in tier
- 2025-09-14 200+ → 300+ up after 1 days in tier
- 2025-09-13 300+ → 200+ down after 3 days in tier
- 2025-09-10 200+ → 300+ up after 4 days in tier
- 2025-09-06 300+ → 200+ down after 11 days in tier
- 2025-08-26 200+ → 300+ up after 1 days in tier
- 2025-08-25 300+ → 200+ down after 12 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Support Helpdesk Ticket System Lite 10+ installs · 3.6★ · 5 shared tags -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B -
Nirweb support 700+ installs · 4.0★ · 3 shared tags D -
TicketPress 10+ installs · 4.1★ · 3 shared tags D -
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags -
HB FreshDesk 10+ installs · 3.6★ · 3 shared tags
Embed this report card
Drop a live Pulse card for WP Advanced Ticket System, Elite Support Helpdesk into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/wats" width="480" height="300" style="border:0" loading="lazy" title="WP Advanced Ticket System, Elite Support Helpdesk — Plugin Pulse"></iframe> WP Advanced Ticket System, Elite Support Helpdesk: 100+ active installs, 4.0★ (58 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/wats
Spotted a number that looks wrong? Report a data issue and we'll check it against the source.