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WP Advanced Ticket System, Elite Support Helpdesk

by firebird75 · Chat & Support

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

How scoring works →
73 Health · B
Maintenance 74/100
Rating quality 75/100
Support 70/100

73 health vs 65 average across 288 Chat & Support plugins

Directory ranking optimization

How it's scored →

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

91 / 100

Excellent listing optimization

Well tuned across the board

Update recency 83/100
WP compatibility 100/100
Rating quality 81/100
Listing tuning 100/100

Daily downloads

Since 2022-10-05 · 1,381 days · wp.org + Plugin Pulse archive

-35% vs prior 30d
Oct 22
Jul 26

30-day downloads

Rolling 30-day volume · peaks are release surges

81

now · peak 270

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

WP Advanced Ticket S · #12969 SupportCandy · #1935 Awesome Support · #2831 Nirweb support · #7620

Downloads per 1k installs · 30d

Engagement proxy · release spikes are signal, a long slide is an aging base

Estimated active installs

wp.org reports only “200+”. The real number sits in this band.

tracked estimate
200–300 ≈280

Refined from the date this plugin crossed into its current band.

Install history · since 2022-10-04 · 1,382 observations

Details

Version
1.0.65
Last updated
9mo ago
Added
2009-06-14 · 17 yrs on WP
Requires WP
4.0
Tested up to
6.8.5
Requires PHP

Growth timeline

Install-band crossings we have observed, and how long each band took to outgrow

  1. 2025-09-16 300+ → 200+ down after 2 days in band
  2. 2025-09-14 200+ → 300+ up after 1 days in band
  3. 2025-09-13 300+ → 200+ down after 3 days in band
  4. 2025-09-10 200+ → 300+ up after 4 days in band
  5. 2025-09-06 300+ → 200+ down after 11 days in band
  6. 2025-08-26 200+ → 300+ up after 1 days in band
  7. 2025-08-25 300+ → 200+ down after 12 days in band
  8. 2025-08-13 200+ → 300+ up after 8 days in band

Competes with

The plugins that solve the same job, ranked by shared tags then reach — closest match first

Compare head to head →

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WP Advanced Ticket System, Elite Support Helpdesk: 200+ active installs, 4.0★ (58 reviews). Plugin Pulse (WP Mayor), as of 2026-07-17. https://plugins.wpmayor.com/plugin/wats