WP Advanced Ticket System, Elite Support Helpdesk

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Modeled within the band wp.org reports; tightens as we track daily.

No paid tier is visible, so we don't put a figure on revenue or sale value: that would be guessing. The install base is a real asset to an acquirer, just not one public data lets us price. A small install base leaves thin data to model from.

15 of the last 21 four- and five-star reviews came from accounts created within a month of posting the review.

Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.

1. ★★★★★ roban

   8.6y ago

   The only reason I gave this 5 stars is there is no option for 10 stars. Oliver’s support for this plugin is nothing short of amazing. He answers emails immediately and is willing to help resolve any and all issues. The rest of the WordPress plugin community should take a page from his book. The plugin’s Premium Version does everything I need it to do and more. Thanks Oliver for your attention to this. The best tickets system by far.

   Read on wp.org ↗
2. ★★★★★ Gervas

   9.5y ago

   There is a personal touch from the support and care of the plugin’s developer. I love it and it worked magic for me.

   Read on wp.org ↗
3. ★★★★★ ninetigers

   9.5y ago

   Great plugin offering the required functionality. Really appreciate the prompt and excellent customer support provided by the team.

   Read on wp.org ↗
4. ★★★★★ dmariotti

   9.6y ago

   A simple plugin with a fast and accurate support, a very low cost and… simply powerfull. This is all what I can say for WATS Premium

   Read on wp.org ↗
5. ★★★★★ nyxmanagement

   9.7y ago

   developer literally responds immediately to support questions, very impressive.

   Read on wp.org ↗
6. ★★★★★ rich2900

   9.8y ago

   I have discovered WATS few weeks ago. I have searched a simple ticket system to setup for few months before that. I had problems in the past with obsolete plugins and was concerned that I would invest time to install and configure a plugin that could potentially not work or not be maintained… It worked directly without any issue. I had few questions that the developer quickly answered. The good thing is that it perfectly integrated with my WordPress template without any requirement to dig into the template code. There is a good number of options available so it takes a bit of time to familiarize with the plugin but most of the default settings were enough for me. So far so good!

   Read on wp.org ↗
7. ★★★★★ Villalba Juan Manuel Pedro

   9.8y ago

   Is bad software, I had to uninstall because it is not possible to publish the plugin from the frontend. What is it for then? Okay, better that and change the well-deserved score. I was installed a long time, but I am forced to use other software. Greetings.

   Read on wp.org ↗
8. ★★★★★ ianz53

   9.9y ago

   When I discovered WATS, I jumped right in and bought the premium version as it provides all the functionality I was looking for. I had been testing a number of support ticket systems for my new web site, with little success. However, WATS does exactly what I need: the ability for the user to raise and update tickets through the front end, and for email notifications to be sent to admins and the users. I had a few questions on configuration, and Olivier responded very quickly and helpfully. He provides excellent support, answers all my questions, and even sent me a CSS snippet to help me. I highly recommend WATS for its many options, ease of configuration, seamless operation for users, and especially Olivier’s excellent support. This topic was modified 9 years, 9 months ago by ianz53.

   Read on wp.org ↗

1 disclosed vulnerability on record for this plugin, fixed in the current version. Sites on older versions stay exposed until they update.

1. Medium · 5.5 WordPress Advanced Ticket System, Elite Support Helpdesk <= 1.0.63 - Authenticated (Admin+) Stored Cross-Site Scripting ↗
   2021-08-16 CVE-2021-24623 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects < 1.0.64 Patched in 1.0.64

Automated install-time checks, tested on PHP 7.4.8 · WP 6.0.2

Translated into 134 languages, 0 at 90% or more

Plus 110 more locales with partial translations.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2026-08-31 200+ → 100+ down after 349 days in tier
2. 2025-09-16 300+ → 200+ down after 2 days in tier
3. 2025-09-14 200+ → 300+ up after 1 days in tier
4. 2025-09-13 300+ → 200+ down after 3 days in tier
5. 2025-09-10 200+ → 300+ up after 4 days in tier
6. 2025-09-06 300+ → 200+ down after 11 days in tier
7. 2025-08-26 200+ → 300+ up after 1 days in tier
8. 2025-08-25 300+ → 200+ down after 12 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

• Support Helpdesk Ticket System Lite 10+ installs · 3.6★ · 5 shared tags B
• Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B
• Nirweb support 800+ installs · 4.0★ · 3 shared tags D
• TicketPress 10+ installs · 4.1★ · 3 shared tags D
• HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags B
• HB FreshDesk 10+ installs · 3.6★ · 3 shared tags B

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Drop a live Pulse card for WP Advanced Ticket System, Elite Support Helpdesk into a readme, a review or a deck. It updates itself.

WP Advanced Ticket System, Elite Support Helpdesk: 100+ active installs, 4.0★ (58 reviews). Plugin Pulse (WP Mayor), as of 2026-08-31. https://plugins.wpmayor.com/plugin/wats