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Help Scout vs SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
Head-to-head on the signals that matter, from the public WordPress.org data.
Help Scout
BoldGrid
B84
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
PSM Plugins
A91
Download trajectory
Help Scout SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent
7-day average downloads, each indexed to 100 at the start of the window. A line above 100 is growing, below 100 is shrinking.
| Metric | Help Scout | SupportCandy – AI Cust… |
|---|---|---|
| Health score | 84 (B) | 91 (A) ● |
| Est. active installs | 400–500 | 10K–20K ● |
| Total downloads | 24.6K | 520.0K ● |
| Downloads · 30d | 384 | 9.1K ● |
| Momentum | +12% ● | -23% |
| Rating (adjusted) | 4.04★ | 4.82★ ● |
| Reviews | 6 | 289 ● |
| Last updated | 2mo ago | 16d ago ● |
| Support resolved | — | 50% ● |
| Requires PHP | — | 7.4 |
● marks the leader on each row.