Intercom vs Echo Knowledge Base

Head-to-head on the signals that matter, from the public WordPress.org data.

Health C56

Health A91

Active-install trajectory

Intercom moved down one install band, 6K+ to 5K+. That's a single step across the whole window, so there's no trajectory to draw. The download trend below moves daily.

Metric	Intercom	Echo Knowledge Base
Active installs Modeled from the public "N+" band and recent downloads.	5K–6K	10K–20K ✓
Install trend Change in active installs across the charted window.	-17%	0% ✓
Overall health	C · 56	A · 91 ✓
Maintenance How recently the plugin was updated.	39/100	100/100 ✓
Rating quality Volume-adjusted review quality.	66/100	96/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.64★	4.81★ ✓
Reviews	11	124 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	74/100	99/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	1.5y ago	14d ago ✓
Downloads · 30d	1.3K	19.8K ✓
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	2.4% ✓	0.8%
Category	AI	AI

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

IntercomEcho Knowledge Base

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.