Intercom vs Echo Knowledge Base

Head-to-head on the signals that matter, from the public WordPress.org data.

Intercom

by Intercom

Health C59

Echo Knowledge Base

by echoplugins

Health A91

Active-install trajectory

Intercom Echo Knowledge Base

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Intercom	Echo Knowledge Base
Active installs Modeled from the public "N+" band and recent downloads.	6K–7K	10K–20K ✓
Install trend Change in active installs across the charted window.	0%	0%
Overall health	C · 59	A · 91 ✓
Maintenance How recently the plugin was updated.	46/100	100/100 ✓
Rating quality Volume-adjusted review quality.	66/100	96/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.64★	4.81★ ✓
Reviews	11	123 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	76/100	99/100 ✓
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	1.4y ago	12d ago ✓
Downloads · 30d	1.1K	19.1K ✓
Category	AI	AI

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Intercom Echo Knowledge Base

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.