Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
by echoplugins · AI
Also makes 4 other plugins · 13.7K+ installs across the portfolio →
A fully featured, easy-to-use documentation plugin with AI chat, search, FAQs, and quizzes. Build beautiful knowledge bases, docs, and wikis.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 89/100
no flags
Active installs
10K+
≈15K estimated
Momentum
+47%
downloads vs prior 30d
Biggest opportunity: Swap “ai”, “chat” and “faq” for “article 50”, “faqs” and “articles”. “ai” isn't earning its slot: you're not in the first 24 results for its own search. “article 50” sits at #7 untagged, close enough for a declared tag to move it up. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “faqs” sits at #12 untagged, close enough for a declared tag to move it up. “faq” isn't earning its slot: it only gets you to #19. “articles” sits at #14 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
89 health vs 77 average across 3,394 AI plugins
Install conversion
How it's measured →0.8%
of downloads still active
At least 10K of 1.3M lifetime downloads are still running, below its category: the median AI plugin keeps 1.4%, across 1,010 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other AI plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 17 releases in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 14 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.9★ over 124 reviews, smoothed to 4.67★
5 of 5 tags set · short description in place
1 of 1 support threads resolved in the last 2 months
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
40
Momentum
Losing ground
-0.2
Velocity
places per keyword, 28d
23%
Breadth
of keywords climbing, 28d
-0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| knowledge | #1 | #1 | 0 |
| knowledge base your tag | #1 | #1 | 0 |
| echo | #1 | #1 | 0 |
| base | #2 | #2 | 0 |
| documentation your tag | #4 | #4 | down 2 |
| smart search | #6 | #4 | up 3 |
| chat gpt search | #3 | #3 | — |
| chat gpt | #6 | #5 | up 3 |
| faqs | #12 | #13 | down 2 |
| article 50 | #7 | #6 | up 2 |
| faq your tag | #19 | #14 | down 4 |
| articles | #14 | #12 | down 2 |
| article | #15 | #11 | down 1 |
| docs | #24 | #17 | 0 |
| quizzes | #24 | #20 | 0 |
| website documentation | #12 | #13 | 0 |
| faq search | #14 | #12 | 0 |
| chat lite | #16 | #7 | up 1 |
| faq widget faqs | #21 | #15 | 0 |
| simple faqs | #23 | #13 | 0 |
| ai your tag | Not in the top 24 | ||
| chat your tag | Not in the top 24 | ||
178 searches this plugin appeared in over the last 90 days, 20 listed. 157 left out as unrelated or noise (years, numbers, stray words). 2 of its tags aren't in the top 24 for their own search.
What to do about it
- Swap “ai”, “chat” and “faq” for “article 50”, “faqs” and “articles”. “ai” isn't earning its slot: you're not in the first 24 results for its own search. “article 50” sits at #7 untagged, close enough for a declared tag to move it up. “chat” isn't earning its slot: you're not in the first 24 results for its own search. “faqs” sits at #12 untagged, close enough for a declared tag to move it up. “faq” isn't earning its slot: it only gets you to #19. “articles” sits at #14 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 33.5K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Actively maintainedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
17
releases in the last 12 months
14d ago
latest release · v17.311.1 · 17 Oct 2026
22
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10K+”. Our estimate pins where the real number sits.
Crossed into this band 3.4 years ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 4 Dec 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ niteflite427mo ago
Hello I have been using Echo for a few days and have now become familiar with all the features. In addition, I bought the add-ons. The AI feature is brilliant by the way! I’m totally thrilled. The support is also unbeatable. The people at Echo are very helpful, friendly and respond quickly. I am totally happy that I found Echo through the google search. I hope you continue to develop the project. Thank you for your great work. Stephanie
Read on wp.org ↗ - ★★★★★ fightinfett7mo ago
We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly recommend.
Read on wp.org ↗ - ★★★★★ flecki7mo ago
We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to get started with minimal effort. One of the biggest advantages is the ease of use in day-to-day work: creating, organizing, and maintaining content is simple and intuitive, even for users without a strong technical background. The feature set of the free version is already very powerful and provides everything needed for a professional knowledge base. The premium versions offer even more flexibility and advanced features, making the system highly scalable.
Read on wp.org ↗ - ★★★★★ Anonymous7mo ago
assisted with adding a new feature within a few hours to incorporate into our AI Add-in
Read on wp.org ↗ - ★★★★★ bhammondCVL10mo ago
We’ve been using the plugin for a couple years and it’s combination of features with the free version is excellent. Their support has also been very responsive with a few questions we’ve had.
Read on wp.org ↗ - ★★★★★ greggus1.1y ago
Very fast response time and perfect for resolving my css issue. EKB is a very good and powerful tool !
Read on wp.org ↗ - ★★★★★ agrigoras1.1y ago
The WordPress Knowledge Base is extremely helpful and flexible, making it easy to organize and present information. Our customers use it heavily and find answers quickly, which has greatly reduced support requests. A fantastic and reliable solution!
Read on wp.org ↗ - ★★★★★ alex177px1.3y ago
The plugin has all what I need and it’s very easy to setup. The technical support is awesome, super fast!
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 17.211.0 Release Date: May 31, 2026 * Fix: Cleanup and minor fixes * Fix: Google API Key Change 17.211.0
- — Version 17.210.0 Release Date: May 18, 2026 * New: AI Chat copy button * Update: WordPress 7.0 * Fix: Cleanup and minor fixes 17.210.0
- — Version 17.200.0 Release Date: May 12, 2026 * New: Quizes notification email * Fix: Cleanup and minor fixes 17.200.0
- — Version 17.111.0 Release Date: Apr 25, 2026 * New: Optional “Continue in AI Chat” button for AI Search answers when AI Chat is available on the page * Update: AI model management improvements, including Gemini updates, automatic default 17.111.0
- — Version 17.4.0 Release Date: Apr 13, 2026 * New: Quizzes – added colors and text settings * New: Presets for Layouts * New: Layout settings * New: Sidebar cursor highlight * Fix: Cleanup and minor fixes 17.4.0
- — Version 17.3.0 Release Date: Mar 29, 2026 * New: Quizzes * New: Presets for Basic Layout * New: Layout settings * New: Agent Handover – added an optional contact number (PRO) * Fix: Cleanup and minor fixes 17.3.0
Security history
via Wordfence IntelligenceAll 4 disclosed vulnerabilities are patched in the current version (17.311.1). Sites still on an older version should update.
- Patched Medium · 6.1 Echo Knowledge Base <= 17.214.0 - Reflected Cross-Site Scripting via 'new_kb_config' Parameter ↗2026-10-27 CVE-2026-101935 Improper Neutralization of Input During Web Page Generation Affects <= 17.214.0 Patched in 17.311.0
- Patched High · 7.2 Knowledge Base for Documentation, FAQs with AI Assistance <= 17.211.0 - Unauthenticated Stored Cross-Site Scripting ↗2026-08-13 CVE-2026-28187 Improper Neutralization of Input During Web Page Generation Affects <= 17.211.0 Patched in 17.212.0
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 30 languages, 4 at 90% or more
Plus 6 more locales with partial translations.
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 26 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "A fully featured, easy-to-use documentation plugin with AI chat, search, FAQs, and quizzes. Build beautiful..."
- ✓ Has a FAQ 10 questions in the FAQ.
- ✓ FAQ asks real questions 10 of 10 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("great for", "perfect for", "designed for").
- ✓ Names what it works with Mentions Elementor, Gutenberg, Block editor, Divi and 5 more.
- ✓ Headings and lists 10 headings and 11 lists.
- ✓ Enough to quote 9,709 characters of description.
- ✓ Tags match the text All 5 tags appear in the text.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2023-06-10 20K+ → 10K+ down after 1 days in tier
- 2023-06-09 10K+ → 20K+ up after 1 days in tier
- 2023-06-08 20K+ → 10K+ down after 86 days in tier
- 2023-03-14 10K+ → 20K+ up after 1 days in tier
- 2023-03-13 20K+ → 10K+ down after 14 days in tier
- 2023-02-27 10K+ → 20K+ up after 1 days in tier
- 2023-02-26 20K+ → 10K+ down after 1 days in tier
- 2023-02-25 10K+ → 20K+ up after 1393 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot 30K+ installs · 4.8★ · 3 shared tags A -
EazyDocs – AI Powered Knowledge Base, Wiki, Documentation & FAQ Builder 2K+ installs · 4.6★ · 3 shared tags A -
Helpie FAQ — Accordion, Docs & Knowledge Base 8K+ installs · 4.5★ · 2 shared tags A -
weDocs: AI Powered Knowledge Base, Docs, Documentation, Wiki & AI Chatbot 5K+ installs · 4.5★ · 2 shared tags A -
Intercom 5K+ installs · 3.6★ · 2 shared tags C -
Knowledge Base documentation & wiki plugin – BasePress Docs 2K+ installs · 4.7★ · 2 shared tags A
Embed this report card
Drop a live Pulse card for Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/echo-knowledge-base" width="480" height="300" style="border:0" loading="lazy" title="Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search — Plugin Pulse"></iframe> Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search: 10K+ active installs, 4.9★ (124 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/echo-knowledge-base
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