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Customer Engagement System vs Jetpack CRM

Head-to-head on the signals that matter, from the public WordPress.org data.

Customer Engagement System and Jetpack CRM are close on health (A · 89 vs A · 87). Customer Engagement System has the stronger rating quality.

Active-install trajectory

Customer Engagement System moved down one install band, 10K+ to 9K+. That's a single step across the whole window, so there's no trajectory to draw. The download trend below moves daily.

Metric	Customer Engagement System	Jetpack CRM
Active installs Modeled from the public "N+" band and recent downloads.	9K–10K	30K–40K ✓
Active installs, change over ~6 months Compares the public install bands. One band step shows as the band change, not a percentage.	10K+ → 9K+	Stable ✓
Overall health	A · 89 ✓	A · 87
Maintenance How recently the plugin was updated.	100/100	100/100
Rating quality Volume-adjusted review quality.	89/100 ✓	83/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (weighted for review count)	4.5★ ✓	4.3★
Reviews	340 ✓	152
Ranking optimization How well the listing is tuned to rank on wp.org.	97/100 ✓	96/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	7d ago ✓	1mo ago
Downloads, last 30d	19K ✓	12.2K
Download momentum, last 30d vs prior 30d Dips that follow a release spike are normal: wp.org counts every update as a download, so the weeks after a release run lower.	+162%	-2%
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	0.5%	1.5% ✓
Category	Email & Marketing	Email & Marketing

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Customer Engagement SystemJetpack CRM

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.