SupportCandy vs Zendesk Support for WordPress

Head-to-head on the signals that matter, from the public WordPress.org data.

SupportCandy

by PSM Plugins

Health A91

Zendesk Support for WordPress

by zendesk_official

Health D40

Active-install trajectory

SupportCandy Zendesk Support for WordPress

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	SupportCandy	Zendesk Support for WordPress
Active installs Modeled from the public "N+" band and recent downloads.	10K–20K ✓	2K–3K
Install trend Change in active installs across the charted window.	0%	0%
Overall health	A · 91 ✓	D · 40
Maintenance How recently the plugin was updated.	100/100 ✓	8/100
Rating quality Volume-adjusted review quality.	96/100 ✓	55/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	4.82★ ✓	3.20★
Reviews	289 ✓	7
Ranking optimization How well the listing is tuned to rank on wp.org.	84/100 ✓	56/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low ✓	Elevated
Last updated	4d ago ✓	3.0y ago
Downloads · 30d	13.3K ✓	417
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

SupportCandy Zendesk Support for WordPress

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.