Support Helpdesk Ticket System Lite vs WP Advanced Ticket System, Elite Support Helpdesk

Head-to-head on the signals that matter, from the public WordPress.org data.

Support Helpdesk Ticket System Lite

by M. Ali Saleem

Health B80

WP Advanced Ticket System, Elite Support Helpdesk

by firebird75

Health B71

Active-install trajectory

Support Helpdesk Ticket System Lite WP Advanced Ticket System, Elite Support Helpdesk

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Support Helpdesk Ticket System Lite	WP Advanced Ticket System, Elite Support Helpdesk
Active installs Modeled from the public "N+" band and recent downloads.	10–20	100–200 ✓
Install trend Change in active installs across the charted window.	0% ✓	-50%
Overall health	B · 80 ✓	B · 71
Maintenance How recently the plugin was updated.	100/100 ✓	68/100
Rating quality Volume-adjusted review quality.	65/100	75/100 ✓
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	3.60★	4.01★ ✓
Reviews	0	58 ✓
Ranking optimization How well the listing is tuned to rank on wp.org.	88/100	88/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	3mo ago ✓	11mo ago
Downloads · 30d	77	118 ✓
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Support Helpdesk Ticket System Lite WP Advanced Ticket System, Elite Support Helpdesk

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.