Support Helpdesk Ticket System Lite
by M. Ali Saleem · Chat & Support
Also makes 6 other plugins · 640+ installs across the portfolio →
Host A helpdesk ticket system Website with WordPress. Multi Helpdesk empowers your WordPress with the Support Ticket System.
80 health vs 63 average across 671 Chat & Support plugins
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Biggest win: Rating quality
To rank higher: Too few reviews to rank on quality — nudge happy users to leave one.
Get the full rank-higher report →Daily downloads
Since 2022-10-05 · 1,427 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peaks are release surges
69
now · peak 150
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Refined from the date this plugin crossed into its current band.
Install history · since 2022-10-04 · 1,381 observations
Estimated value
What this plugin might earn a year, and what it might sell for. Modeled from public signals; we don't see anyone's books.
Est. annual revenue
Est. acquisition value
A small install base leaves thin data to model from. The range spans more than 10x because wp.org publishes install counts as broad bands, and conversion and price compound on top. Read the midpoint as an order of magnitude, not a valuation.
How we estimate this
Assumptions
- Free → paid conversion. 0.5%–2% of active installs pay for the pro tier. Typical for freemium WordPress plugins; the real rate varies a lot by product.
- Annual price per customer. $49–$149 a year, typical for Chat & Support plugins rather than this plugin's own pricing.
- Acquisition multiple. 2x–4x annual revenue, the going range for small WordPress-plugin businesses, the typical range for a steady plugin.
- Install base. 10–20 active installs, from our install estimate (wp.org only publishes the floor).
Inputs
- Active installs
- 10–20
- Category
- Chat & Support
- Pro tier
- detected ("Lite" naming, the free tier of a paid product)
- Download trend
- steady (30d downloads flat vs prior 30d)
- Reviews
- 0
- Last updated
- 91 days ago
Revenue is installs × conversion × price; value is revenue × a typical acquisition multiple. Every factor is an assumption band, so the output is a wide range on purpose. If you're buying or selling, treat this as a starting point for due diligence.
Details
Known vulnerabilities
via Wordfence Intelligence1 disclosed vulnerability on record for this plugin, 1 still affects the current version.
- 2025-04-02 CVE-2025-31626 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') Affects <= 4.5.2 No patch available
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.6.2
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2023-05-09 — → 10+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
WP Advanced Ticket System, Elite Support Helpdesk 100+ installs · 4.0★ · 5 shared tags B -
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 3 shared tags B -
Nirweb support 800+ installs · 4.0★ · 3 shared tags D -
TicketPress 10+ installs · 4.1★ · 3 shared tags D -
HAPPY – Helpdesk Support Ticket System 10+ installs · 3.6★ · 3 shared tags B -
HB FreshDesk 10+ installs · 3.6★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Support Helpdesk Ticket System Lite into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/ticket-help-desk-system-lite" width="480" height="300" style="border:0" loading="lazy" title="Support Helpdesk Ticket System Lite — Plugin Pulse"></iframe> Support Helpdesk Ticket System Lite: 10+ active installs, 0.0★ (0 reviews). Plugin Pulse (WP Mayor), as of 2026-08-31. https://plugins.wpmayor.com/plugin/ticket-help-desk-system-lite