Customer Support Ticket System & Helpdesk vs Guest Support

Head-to-head on the signals that matter, from the public WordPress.org data.

Customer Support Ticket System & Helpdesk

by emarket-design

Health A85

Guest Support

by RcaTheme.com

Health A85

Active-install trajectory

Customer Support Ticket System & HelpdeskGuest Support

Active installs, each indexed to 100 at the start of the window. A line above 100 is growing its install base, below 100 is shrinking.

Metric	Customer Support Ticket System & Helpdesk	Guest Support
Active installs Modeled from the public "N+" band and recent downloads.	400–500 ✓	40–50
Install trend Change in active installs across the charted window.	0%	0%
Overall health	A · 85	A · 85
Maintenance How recently the plugin was updated.	98/100	100/100 ✓
Rating quality Volume-adjusted review quality.	80/100 ✓	78/100
Support Share of forum threads marked resolved.	70/100	70/100
Rating (adjusted)	4.17★ ✓	4.12★
Reviews	27 ✓	3
Ranking optimization How well the listing is tuned to rank on wp.org.	96/100 ✓	89/100
Removal risk Maintenance signals that precede a wp.org closure. Not an official status.	Low	Low
Last updated	3mo ago	1mo ago ✓
Downloads · 30d	618 ✓	210
Install conversion Active installs over lifetime downloads. Downloads include every update, so older and more frequently released plugins read lower.	0.7%	0.7% ✓
Category	Chat & Support	Chat & Support

✓ marks the stronger plugin on each row. Rows where they're level show no marker.

Release activity

Customer Support Ticket System & HelpdeskGuest Support

7-day average daily downloads. Downloads spike for about a week after each release as the install base re-downloads, so read this as release cadence, not growth.