Knowledge Base documentation & wiki plugin – BasePress Docs
by BasePress · Uncategorized
Also makes 2 other plugins · 2K+ installs across the portfolio →
Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 90/100
no flags
Active installs
2K+
≈2.9K estimated
Momentum
+9%
downloads vs prior 30d
Biggest opportunity: Swap “documents” and “documentation” for “doc” and “knowledge”. “documents” isn't earning its slot: you're not in the first 24 results for its own search. “doc” sits at #9 untagged, close enough for a declared tag to move it up. “documentation” isn't earning its slot: it only gets you to #11. “knowledge” sits at #10 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
90 health vs 58 average across 25,735 Uncategorized plugins
Install conversion
How it's measured →1.7%
of downloads still active
At least 2K of 119K lifetime downloads are still running, above its category: the median Uncategorized plugin keeps 0.6%, across 17,766 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Uncategorized plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Excellent listing optimization
Well tuned across the board
Updated 80 days ago
Tested up to WordPress 7.0.8, the current branch or newer
4.8★ over 75 reviews, smoothed to 4.52★
5 of 5 tags set · short description in place
Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
39
Momentum
Losing ground
-0.1
Velocity
places per keyword, 28d
19%
Breadth
of keywords climbing, 28d
+0.0
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| wiki your tag | #4 | #5 | 0 |
| knowledge base your tag | #7 | #11 | 0 |
| docs your tag | #8 | #10 | 0 |
| knowledge | #10 | #16 | 0 |
| documentation your tag | #11 | #16 | down 1 |
| base | #11 | #12 | up 1 |
| knowledgebase | #7 | #8 | 0 |
| doc | #9 | #12 | up 1 |
| wordpress wiki | #6 | #6 | 0 |
| employees | #14 | #13 | down 1 |
| category base | #18 | #18 | up 2 |
| government | #19 | #12 | 0 |
| umlaut | #20 | #9 | down 1 |
| intranet | #20 | #14 | down 2 |
| toc | #22 | #15 | up 2 |
| website documentation | #21 | #23 | 0 |
| documents your tag | Not in the top 24 | ||
61 searches this plugin appeared in over the last 90 days, 16 listed. 45 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- Swap “documents” and “documentation” for “doc” and “knowledge”. “documents” isn't earning its slot: you're not in the first 24 results for its own search. “doc” sits at #9 untagged, close enough for a declared tag to move it up. “documentation” isn't earning its slot: it only gets you to #11. “knowledge” sits at #10 untagged, close enough for a declared tag to move it up. All five slots are taken, so one has to go.
- One page off on “documentation”. #11 puts you just past the first ten results, where almost all the clicks stop. The gap to close is small.
Daily downloads
Since 5 Oct 2022 · 1,488 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 4.8K · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 77% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “2K+”. Our estimate pins where the real number sits.
Crossed into this band 4.3 years ago; the previous band took 20 months to cross, which places it about 90% of the way through.
Install history since 21 Aug 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ rustymonkey10mo ago
We’ve been using Basepress Premium for about 5 years to supplement our primary documentation with a knowledgebase that’s integrated with our SupportCandy helpdesk. I have nothing but good to say about Basepress. It’s well designed, both from the end user’s and content provider’s perspective, has all the functionality we need, is reliable, and was updated within days in the rare case of a security vulnerability being discovered. 5-stars!
Read on wp.org ↗ - ★★★★★ caliopemedia1.5y ago
Very good plugin, exactly what we need. One of the view kb plug-ins which really support multiple kbs. Support is excellent: fast and good.
Read on wp.org ↗ - ★★★★★ e FM1.6y ago
We have the paid version of BasePress and frankly in the last months our experience has been disappointing. We found several severe bugs in the plugin, we contacted their support and they never replied. Inacceptable. We will have fork the plugin and do the support ourselves if they do not reply.
Read on wp.org ↗ - ★★★★★ Coondron2.0y ago
Just what I needed, very simple once you play around with it and worked perfectly with my theme. Cheers!
Read on wp.org ↗ - ★★★★★ earthnutvt2.1y ago
I’ve configured this for a client website, and it looks great! The design is clean, and it’s very well organized. Also, got some good customer service for an issue I was having.
Read on wp.org ↗ - ★★★★★ jfabiani2.5y ago
We’ve been using this plugin for several years to manage our company’s business knowledge, with great success! The combination with SearchWP is perfect.The plugin is updated regularly, keeping pace with wordpress developments without any downtime. The rare little bugs have been corrected very quickly, and some of our feature requests have been integrated.
Read on wp.org ↗ - ★★★★★ Blake Imeson2.5y ago
Cool plugin that rolls together a lot of things you could patch together with other plugins but in an easy-to-use complete package that just works.
Read on wp.org ↗ - ★★★★★ jpboehm2.5y ago
Customer support responded quickly and reliably and was able to help me very quickly with an update error. The problem was fixed with a version update and it has been running perfectly ever since.
Read on wp.org ↗
Latest updates
via wp.org changelogRecent releases and news for this plugin
- — Version 2.15.21 Updated SDK (Freemius SDK updated to latest version) Added filter hook for BasePress Content Section area Improved search with umlaut support for docs Bug fixes and minor improvements Improved data sanitation & escaping 2.15.21
- — Version 2.15.0 Added links to copy hyperlinks to articles’ headings (Premium only) Updated translations 2.15.0
- — Version 2.14.13 Fixed redirection on articles that have the same slug as a section Added option to hide voting buttons after user voted (Premium only) Added option to show notice after user voted (Premium only) 2.14.13
- — Version 2.14.12 Added option to un-assign articles from WordPress quick edit Fixed redirection on articles that have the same slug as a section Fixed tag search when wild card before is enabled (Premium only) Fixed query for restricted 2.14.12
- — Version 2.14.11 Added bulk action to assign articles to sections Updated Statistics 2.14.11
- — Version 2.14.10 Removed the knowledge base category meta box appearing in the Gutenberg editor after enabling the REST API in previous version. 2.14.10
Security history
via Wordfence IntelligenceAll 6 disclosed vulnerabilities are patched in the current version (2.17.0.3). Sites still on an older version should update.
- Patched Medium · 6.1 Freemius <= 2.10.1 - Reflected DOM-Based Cross-Site Scripting via url Parameter ↗2026-04-30 CVE-2024-13362 Improper Neutralization of Input During Web Page Generation Affects <= 2.16.3.3 Patched in 2.16.3.6
- Patched Medium · 6.4 Knowledge Base documentation & wiki plugin – BasePress <= 2.17.0.1 - Authenticated (Contributor+) Stored Cross-Site Scripting ↗2025-12-31 CVE-2025-62761 Improper Neutralization of Input During Web Page Generation Affects <= 2.17.0.1 Patched in 2.17.0.2
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 7.0.1
Languages
via translate.wordpress.orgTranslated into 14 languages, 7 at 90% or more · development strings
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
8 of 8 pass · checked 28 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This s..."
- ✓ Has a FAQ 9 questions in the FAQ.
- ✓ FAQ asks real questions 9 of 9 read like questions a user would type.
- ✓ Names who it is for Names its audience or use cases ("if you need", "for teams", "for schools").
- ✓ Names what it works with Mentions Gutenberg, Oxygen, WPML, Multisite.
- ✓ Headings and lists 6 headings and 5 lists.
- ✓ Enough to quote 4,775 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "documents" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2022-07-04 1K+ → 2K+ up after 585 days in tier
- 2020-11-26 800+ → 1K+ up after 144 days in tier
- 2020-07-05 600+ → 800+ up after 202 days in tier
- 2019-12-16 400+ → 600+ up
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Smart Docs 50+ installs · 4.1★ · 5 shared tags B -
weDocs: AI Powered Knowledge Base, Docs, Documentation, Wiki & AI Chatbot 5K+ installs · 4.5★ · 4 shared tags A -
WPHelpKit — installs · 4.1★ · 4 shared tags C -
Webxpart Documentation Hub — installs · 3.6★ · 4 shared tags -
BetterDocs – AI Documentation, Knowledge Base, MCP Server, Docs, Wikis, FAQ & Chatbot 30K+ installs · 4.8★ · 3 shared tags A - B BuddyPress Docs 6K+ installs · 4.3★ · 3 shared tags B
Embed this report card
Drop a live Pulse card for Knowledge Base documentation & wiki plugin – BasePress Docs into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/basepress" width="480" height="300" style="border:0" loading="lazy" title="Knowledge Base documentation & wiki plugin – BasePress Docs — Plugin Pulse"></iframe> Knowledge Base documentation & wiki plugin – BasePress Docs: 2K+ active installs, 4.8★ (75 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/basepress
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