WP Gravity Forms FreshDesk Plugin
by CRM Perks · Chat & Support
Also makes 31 other plugins · 91.1K+ installs across the portfolio →
Gravity Forms FreshDesk Plugin allows you to quickly integrate Gravity Forms with FreshDesk.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
A 89/100
no flags
Active installs
100+
≈150 estimated
Momentum
-19%
downloads vs prior 30d
Biggest opportunity: “gravity forms”, “support” and “tickets” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
89 health vs 64 average across 1,176 Chat & Support plugins
Install conversion
How it's measured →1.0%
of downloads still active
At least 100 of 10.3K lifetime downloads are still running, in line with its category: the median Chat & Support plugin keeps 0.8%, across 629 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
This plugin shipped 1 release in the last 12 months, and every existing install that updated counted as another download. wp.org publishes no split between first installs and updates, so we show the raw rate rather than guess at one.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Well optimized
Most to gain: Support resolution
Updated 56 days ago
Tested up to WordPress 7.1.4, the current branch or newer
4.9★ over 19 reviews, smoothed to 4.32★ and held back under 25 reviews
5 of 5 tags set · short description in place
0 of 1 support threads resolved in the last 2 months
To rank higher: Mark more forum threads resolved — the resolved ratio feeds the ranking.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
32
Momentum
Losing ground
-0.2
Velocity
places per keyword, 23d
0%
Breadth
of keywords climbing, 23d
-0.2
Acceleration
recent half vs earlier
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| freshdesk your tag | #1 | #1 | 0 |
| freshdesk extension your tag | #1 | #2 | 0 |
| gravity forms your tag | Not in the top 24 | ||
| support your tag | Not in the top 24 | ||
| tickets your tag | Not in the top 24 | ||
6 searches this plugin appeared in over the last 90 days, 2 listed. 4 left out as unrelated or noise (years, numbers, stray words). 3 of its tags aren't in the top 24 for their own search.
What to do about it
- “gravity forms”, “support” and “tickets” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 6 Oct 2022 · 1,487 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 357 · peaks are release surges
Directory rank
Ranked about #13,300 to #16,400, alongside the other plugins at 100+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 1 Nov 2026.
Rating trend
Star average over time · dips mark rough releases
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
Occasionally updatedHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
1
releases in the last 12 months
2mo ago
latest release · v1.3.7 · 6 Sep 2026
5
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “100+”. Our estimate pins where the real number sits.
Crossed into this band 13 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 12 Apr 2021
Recent reviews
All reviews on wp.org ↗- ★★★★★ bertiebrandt3.1y ago
Easy to set up and configure. Had a couple of difficulties when it came to deploying to prod but Sam was very responsive and sent through instructions quickly.
Read on wp.org ↗ - ★★★★★ Tumn1s3.1y ago
Solid plugin that does what it’s supposed to. Samer has offered great support and graciously received feedback. Props to him for being receptive to making changes to improve the plugin!
Read on wp.org ↗ - ★★★★★ cheneychang11023.9y ago
We use this plugin everyday to integrate Gravity Form with Freshdesk. It’s a powerful and effective plugin plus very good support.
Read on wp.org ↗ - ★★★★★ Marcus3.9y ago
This plugin provides ultimate flexibility in offering the best customer service experience possible. It does the job! We’ve used it on several sites and relayed tens of thousands of submissions to Freshdesk without error.
Read on wp.org ↗ - ★★★★★ tonzas4.1y ago
Plugin is easy to use and its highly configurable with Freshdesk. Need to mention also the great support team that offered a quick solution for the missing feature.
Read on wp.org ↗ - ★★★★★ zlanich4.2y ago
This plugin is very easy to configure and works great. Their customer support also helped me with an issue very quickly.
Read on wp.org ↗ - ★★★★★ kenesto4.5y ago
I’m very new to WordPress. I got up and running with the Gravity Forms FreshDesk plugin quickly. We needed to sort out an issue of duplicate tickets which the CRM support team helped me with quickly and efficiently.
Read on wp.org ↗ - ★★★★★ feyazbeck4.9y ago
It is a nice plugin. Simple. To the point and does what is expected from it.
Read on wp.org ↗
Security history
via Wordfence IntelligenceAll 3 disclosed vulnerabilities are patched in the current version (1.3.7). Sites still on an older version should update.
- Patched Medium · 6.1 CRM Perks - Various Plugins (Various Versions) - Reflected Cross-Site Scripting ↗2021-08-26 Improper Neutralization of Input During Web Page Generation Affects <= 1.2.8 Patched in 1.2.9
Vulnerability records provided by Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. License and terms.
CVE records: Copyright 1999-2026 The MITRE Corporation. CVE terms of use.
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 8.1.12 · WP 6.8.3
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 30 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Gravity Forms FreshDesk Plugin allows you to quickly integrate Gravity Forms with FreshDesk."
- ! Has a FAQ Only 1 question in the FAQ; 3 or more gives an assistant something to match.
- ! FAQ asks real questions 0 of 1 FAQ entries are headings, not questions ("undefined").
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ✓ Names what it works with Mentions WooCommerce, Contact Form 7, Gravity Forms.
- ! Headings and lists 0 headings and 2 lists; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 2,186 characters of description.
- ✓ Tags match the text 4 of 5 tags appear in the text; "freshdesk extension" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-10-15 200+ → 100+ down after 16 days in tier
- 2025-09-29 100+ → 200+ up after 31 days in tier
- 2025-08-29 200+ → 100+ down after 1 days in tier
- 2025-08-28 100+ → 200+ up after 2 days in tier
- 2025-08-26 200+ → 100+ down after 1 days in tier
- 2025-08-25 100+ → 200+ up after 2 days in tier
- 2025-08-23 200+ → 100+ down after 741 days in tier
- 2023-08-13 300+ → 200+ down after 57 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
Awesome Support – WordPress HelpDesk & Support Plugin 6K+ installs · 3.5★ · 2 shared tags B -
bbPress 100K+ installs · 3.9★ · 1 shared tag B -
Gravity Forms Zero Spam 100K+ installs · 4.2★ · 1 shared tag A -
Event Tickets and Registration 90K+ installs · 3.6★ · 1 shared tag B -
Events Manager – Calendar, Bookings, Tickets, Appointments and more! 60K+ installs · 4.2★ · 1 shared tag B -
Display PHP Version 30K+ installs · 4.6★ · 1 shared tag D
Embed this report card
Drop a live Pulse card for WP Gravity Forms FreshDesk Plugin into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/gf-freshdesk" width="480" height="300" style="border:0" loading="lazy" title="WP Gravity Forms FreshDesk Plugin — Plugin Pulse"></iframe> WP Gravity Forms FreshDesk Plugin: 100+ active installs, 4.9★ (19 reviews). Plugin Pulse (WP Mayor), as of 2026-11-01. https://plugins.wpmayor.com/plugin/gf-freshdesk
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