LiveHelp chat
by LiveHelp The Chat eXperience · Chat & Support
Provide fast reliable live chat to assist your customer. Cloud based chat no setup fees. Fully customizable chat skin.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
D 48/100
Stale · Likely abandoned · Few reviews
Active installs
10+
≈15 estimated
Momentum
-36%
downloads vs prior 30d
Biggest opportunity: “chat support”, “free live support” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
48 health vs 64 average across 1,174 Chat & Support plugins
Install conversion
How it's measured →0.2%
of downloads still active
At least 10 of 5K lifetime downloads are still running, below its category: the median Chat & Support plugin keeps 0.8%, across 627 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
High removal-risk signals
63/100Maintenance and integrity signals that tend to precede a WordPress.org removal. Not an official status, a heads-up to act.
- Long abandoned. No update in 7+ years — the top precursor to removal once a vulnerability is found.
- Compatibility drift. Tested only up to WordPress 5.2.30, well behind 6.8.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Under-optimized
Most to gain: Update recency
Updated 2664 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 5.2.30; the current branch is 6.8
5.0★ over 7 reviews, smoothed to 4.21★ and held back under 25 reviews
5 of 5 tags set · short description in place
To rank higher: Last updated 2664 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| livehelp | #1 | #1 | 0 |
| chat support your tag | Not in the top 24 | ||
| free live support your tag | Not in the top 24 | ||
| live chat your tag | Not in the top 24 | ||
| live chat support your tag | Not in the top 24 | ||
| live help your tag | Not in the top 24 | ||
2 searches this plugin appeared in over the last 90 days, 1 listed. 1 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.
What to do about it
- “chat support”, “free live support” and “live chat” aren't earning a slot. You list them, but you're not in the first 24 results for those searches. WordPress.org counts only your first five tags, so free the slot for a search you can win.
- Already on top for “livehelp”. #1 without listing it. A tag would change little there; your slots are better spent on a search you don't yet win.
Daily downloads
Since 6 Oct 2022 · 1,486 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 178 · peaks are release surges
Directory rank
Ranked about #30,100 to #45,000, alongside the other plugins at 10+ installs. Plugins with the same install count swap places between wp.org requests, so this is where most of them sit. Checked monthly, last on 21 Oct 2026.
Update activity
Downloads in the last 30 days for every 1,000 active sites.
Not enough installs to measure. This needs at least 100 active sites; below that, a handful of downloads reads as tens of thousands.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
7.3y ago
latest release · v1.4.2 · 16 Jul 2019
10
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “10+”. Our estimate pins where the real number sits.
Crossed into this band 19 months ago; a band this size takes about a year or more to cross, which places it about 50% of the way through.
Install history since 17 Oct 2019
Recent reviews
All reviews on wp.org ↗- ★★★★★ Marco Milesi7.3y ago
Keep up the good work!
Read on wp.org ↗ - ★★★★★ Tony Samperi9.3y ago
Perfetta. Si installa in pochi secondi e con pochi click è operativo!
Read on wp.org ↗ - ★★★★★ kurtcaselli0910.0y ago
All’inizio ero titubante sull’utilità Live Help come chat sul mio sito aziendale ma presto mi sono ricreduto……. Utilissimo e molto professionale
Read on wp.org ↗ - ★★★★★ robertocattaneo10.0y ago
Live help Semplicemente stupendo e facile da utilizzare sia su cellulare che su computer. Live help è una forma nuova e interattiva di chattare online con possibilità di chiedere assistenza nel sito in qualunque momento e senza per forza chiamare. Molto pratico, utile e soprattutto efficiente!!!
Read on wp.org ↗ - ★★★★★ rossi3d10.4y ago
Ottima assistenza, finalmente posso contare su un prodotto italiano al 100%.
Read on wp.org ↗ - ★★★★★ LuisaDrago12.1y ago
I installed it in my ecommerce and I was live in less than 5 minutes. Customers love it! Interface for agent is really fast and you can recover previus chats, send files and with the OKKIO function I know when customers are looking at chat.
Read on wp.org ↗ - ★★★★★ LiveHelp The Chat eXperience12.5y ago
It installs and works like a charm. Incredibly increase Sales.
Read on wp.org ↗
Behavioral tests
via WP HiveAutomated install-time checks, tested on PHP 7.2.16 · WP 5.4
Languages
via translate.wordpress.orgTranslated into 2 languages, 2 at 90% or more · development strings
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
3 of 8 pass · checked 29 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ! Says what it does Short description names no action; say what the plugin does for the site.
- ✓ Has a FAQ 3 questions in the FAQ.
- ✓ FAQ asks real questions 3 of 3 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 1 heading and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ✓ Enough to quote 1,806 characters of description.
- ! Tags match the text Only 1 of 5 tags appear in the text ("Chat Support", "free live support", "live chat support", "live help" missing).
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2025-04-09 20+ → 10+ down after 37 days in tier
- 2025-03-03 10+ → 20+ up after 13 days in tier
- 2025-02-18 20+ → 10+ down after 19 days in tier
- 2025-01-30 10+ → 20+ up after 4 days in tier
- 2025-01-26 20+ → 10+ down after 266 days in tier
- 2024-05-05 10+ → 20+ up after 1 days in tier
- 2024-05-04 20+ → 10+ down after 577 days in tier
- 2022-10-05 30+ → 20+ down
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
3CX Free Live Chat, Calls & Messaging 100K+ installs · 4.6★ · 2 shared tags A -
LiveAgent – Omnichannel Help Desk & Live Chat Software 400+ installs · 4.1★ · 2 shared tags A -
KP Fastest Tidio Chat 100+ installs · 4.3★ · 2 shared tags D - S SnapEngage plugin 100+ installs · 3.6★ · 2 shared tags
-
Moneypenny Live Chat 20+ installs · 3.6★ · 2 shared tags -
Quidget – AI Chatbot & Live Chat 10+ installs · 4.0★ · 2 shared tags B
Embed this report card
Drop a live Pulse card for LiveHelp chat into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/livehelp-chat" width="480" height="300" style="border:0" loading="lazy" title="LiveHelp chat — Plugin Pulse"></iframe> LiveHelp chat: 10+ active installs, 5.0★ (7 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/livehelp-chat
Spotted a number that looks wrong? Report a data issue and we'll check it against the source.