LiveAgent – Omnichannel Help Desk & Live Chat Software

How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.

Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.

wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.

45 searches this plugin appeared in over the last 90 days, 16 listed. 29 left out as unrelated or noise (years, numbers, stray words). 5 of its tags aren't in the top 24 for their own search.

Directory rank vs rivals

wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you

How often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.

Share of active installs on each version of this plugin · 76% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.

Crossed into this band 5 months ago; a band this size takes about a year or more to cross, which places it about 59% of the way through.

22 of the last 25 four- and five-star reviews came from accounts created within a month of posting the review, and 8 of those landed between 2025-05-02 and 2025-05-15.

Registering a wp.org account just to leave a review is common and often entirely legitimate. The share here is unusually high for the sample, so it's worth keeping in mind while reading the reviews.

1. ★★★★★ vladroitman

   1.5y ago

   I loved how LiveAgent enabled us to have a unified dashboard that simplifies task tracking and prioritization, and improves coordination across our team, ensuring prompt responses. Accurate documentation also allows our customers to track their requests transparently and easily. I loved the ease of searching through previous customer inquiries, as well as the ease of setting up and updating automated responses to frequently asked questions for the service bot.

   Read on wp.org ↗
2. ★★★★★ alanavorda2

   1.5y ago

   I like LiveAgent’s user interface. I like the automation because it helps get things done. LiveAgent’s collaboration features support quick communication and continuous knowledge sharing among our team. LiveAgent is a proven guarantee of personalized, proactive, and professional customer service. LiveAgent has enabled us to achieve increased customer satisfaction and loyalty.

   Read on wp.org ↗
3. ★★★★★ haddadnour

   1.5y ago

   LiveAgent ensures easy setup and integration, and its core features are highly effective in supporting the tasks of all members responsible for following up on customer affairs, as well as the marketing team. We also benefit from it by supporting internal communications and strengthening our knowledge base. I’ve been impressed with LiveAgent’s support from the beginning; they continually clarify details and provide regular updates.

   Read on wp.org ↗
4. ★★★★★ morangeckt

   1.5y ago

   LiveAgent has a very impressive user interface, and a simple glance helps you prioritize responses. We haven’t encountered any security issues with our LiveAgent account, which is great news and we appreciate it. LiveAgent’s pricing is also very competitive. It’s also great that it can handle all customer support communications, providing fast and reliable support. It also allows any team to set up a chat and auto-redirect system to enhance customer service at all times. This topic was modified 1 year, 2 months ago by morangeckt.

   Read on wp.org ↗
5. ★★★★★ shanilevi8

   1.5y ago

   I was impressed by all of LiveAgent’s features, which enable optimal multi-channel support, all from a single dashboard. LiveAgent ensures 24/7 automated chat, and its accurate ticket documentation and response times protect everyone’s rights. The reports LiveAgent provides are highly advanced and display metrics that truly reflect the level of service. It’s also great that it works as an effective catcher when combined with social media, never missing an opportunity and actively engaging visitors to our pages.

   Read on wp.org ↗
6. ★★★★★ noyoz

   1.5y ago

   The best thing about LiveAgent is that it’s always available. I can follow up on new tickets and answer them, or ask a colleague to help me answer them. Referring to colleagues is very easy. LiveAgent provides us with an excellent chatbot that enables us to meet all customer needs.

   Read on wp.org ↗
7. ★★★★★ gilibraver

   1.5y ago

   LiveAgent offers amazing improvements to all our customer service and marketing needs. It’s great that it allows us to maintain continuity of customer service by responding to live calls or chats from a single center. I love how incoming tickets are neatly displayed on the dashboard, so we can respond to them according to priority without delay. I love the amount of important data LiveAgent collects about our actual activity, and the statistics and graphs that reflect the effectiveness of our workflow. I love how the collaboration options give us ample room to streamline many tasks and formulate better responses. It’s great that the alerts are always consistent and enable us to complete tasks on time.

   Read on wp.org ↗
8. ★★★★★ chmidrees

   1.5y ago

   We’ve been using LiveAgent for over two years now, and I can honestly say it has been a game-changer for our customer service operations. From the seamless integration with multiple channels (email, live chat, social media, etc.) to the intuitive interface, LiveAgent has simplified communication with our customers in ways we didn’t think possible. The ability to handle everything from one dashboard has saved us time and increased our efficiency. Whether it’s organizing tickets, tracking customer issues, or providing fast responses, LiveAgent makes it easy to stay on top of it all. We especially appreciate the customizations—being able to tailor the platform to fit our unique needs has made it even more valuable. What stands out the most is their exceptional customer support. Any time we’ve had a question or needed assistance, their team has been quick, professional, and helpful.

   Read on wp.org ↗

The 1 disclosed vulnerability is patched in the current version (4.5.3). Sites still on an older version should update.

1. Patched Medium · 4.3 LiveAgent <= 4.4.7 - Cross-Site Request Forgery ↗
   2025-05-07 CVE-2025-47667 Cross-Site Request Forgery Affects <= 4.4.7 Patched in 4.4.8

Automated install-time checks, tested on PHP 8.1.12 · WP 6.8.2

Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.

Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.

Growth timeline

Install-tier crossings we have observed, and how long each tier took to outgrow

1. 2026-06-03 500+ → 400+ down after 2 days in tier
2. 2026-06-01 400+ → 500+ up after 5 days in tier
3. 2026-05-27 500+ → 400+ down after 270 days in tier
4. 2025-08-30 600+ → 500+ down after 3 days in tier
5. 2025-08-27 500+ → 600+ up after 1 days in tier
6. 2025-08-26 600+ → 500+ down after 1 days in tier
7. 2025-08-25 500+ → 600+ up after 3 days in tier
8. 2025-08-22 600+ → 500+ down after 1 days in tier

Competes with

The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).

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LiveAgent – Omnichannel Help Desk & Live Chat Software: 400+ active installs, 4.2★ (32 reviews). Plugin Pulse (WP Mayor), as of 2026-10-31. https://plugins.wpmayor.com/plugin/liveagent