Free customer chat solution
by wpsonetel · Chat & Support
Sonetel's AI assisted website chat and call service for your business saves time, makes your business look professional and increases sales.
Try it live opens a temporary test site in your browser, which can take about 20 seconds to load. Plugins that rely on outside services or a full server may not work completely there.
Health
C 56/100
Stale · Few reviews
Active installs
300+
≈400 estimated
Momentum
+12%
downloads vs prior 30d
Biggest opportunity: “free chat” isn't earning a slot. You list it, but you're not in the first 24 results for that search. WordPress.org counts only your first five tags, so free the slot for a search you can win.
56 health vs 64 average across 1,180 Chat & Support plugins
Install conversion
How it's measured →1.1%
of downloads still active
At least 300 of 26.5K lifetime downloads are still running, above its category: the median Chat & Support plugin keeps 0.8%, across 630 plugins.
Downloads count every update, not just first installs, so older and more frequently released plugins read lower. Compare against other Chat & Support plugins, not across the directory. wp.org reports active installs as the bottom of a band, so the real rate is this or higher.
Details
Directory ranking optimization
How it's scored →How well this listing is tuned to rank in WordPress.org search, on the factors an owner controls. Not popularity, optimization.
Room to improve
Most to gain: Update recency
Updated 637 days ago, past the ~180 days where wp.org starts discounting
Tested up to WordPress 6.3.14; the current branch is 6.8
3.8★ over 6 reviews, smoothed to 4.07★ and held back under 25 reviews
2 of 5 tags set · short description in place
To rank higher: Last updated 637 days ago — ship an update; wp.org decays a listing's search weight after ~180 days.
Get the full rank-higher report →Search visibility
How it's tracked →Directory searches this plugin turns up in, and which way each one is moving. WordPress.org publishes no history of search positions, so this starts the day we first tracked a keyword and never backfills.
Not enough tracked days yet to call a direction. Momentum needs at least three keywords measured a week or more apart.
wp.org is where the directory puts the plugin for that search. On merit is where it would sit if results were ranked on rating, support and updates, without the install boost. The last column is how far the wp.org position moved, from our first reading in the last 90 days to the latest.
| Keyword | wp.org | On merit | wp.org move, 90 days |
|---|---|---|---|
| sonetel your tag | #1 | #1 | 0 |
| free chat your tag | Not in the top 24 | ||
2 searches this plugin appeared in over the last 90 days, 1 listed. 1 left out as unrelated or noise (years, numbers, stray words). 1 of its tags isn't in the top 24 for their own search.
What to do about it
- “free chat” isn't earning a slot. You list it, but you're not in the first 24 results for that search. WordPress.org counts only your first five tags, so free the slot for a search you can win.
Daily downloads
Since 5 Oct 2022 · 1,489 days · wp.org + Plugin Pulse archive
30-day downloads
Rolling 30-day volume · peak 463 · peaks are release surges
Directory rank vs rivals
wp.org popularity rank over time · higher is better · when a rival's line climbs above yours, they've overtaken you
Rating trend
Star average over time · dips mark rough releases
Health trend
Composite health score, snapshotted daily
Update activity
How busy the existing users are, measured as downloads in the last 30 days for every 1,000 active sites. A spike means a new release everyone's pulling; a long, slow decline means an aging user base that updates less.
Release cadence
No release in a yearHow often this plugin actually ships. A steady rhythm is the maintenance signal a single "last updated" date can't show.
0
releases in the last 12 months
1.7y ago
latest release · v1.0.7 · 3 Feb 2025
2
tagged releases on record
Recent releases
What its installed base runs
via wordpress.orgShare of active installs on each version of this plugin · 100% run the current release. Green is the current release; a big slice on older versions is a user base that has stopped updating.
Estimated active installs
The public count shows “300+”. Our estimate pins where the real number sits.
Crossed into this band 3 days ago and a band this size takes about a year or more to cross, so the real count is still just under 400.
Install history since 21 Oct 2020
Recent reviews
All reviews on wp.org ↗- ★★★★★ nwabudechibueze64.5y ago
Free local number
Read on wp.org ↗ - ★★★★★ olami204.7y ago
m*M(ij#4eR@NlOQp
Read on wp.org ↗ - ★★★★★ Vivian E5.7y ago
I have seen various reviews on here about Sonetel’s service and thought I should give everyone my honest review based on my experience using sonetel. If you are in a hurry just know this; they are the best and most underrated Communications service! I say underrated because they are still many entrepreneurs yet to discover this communications gold! Sonetel is actually a one stop customer service management solutions for any serious entrepreneur! The support they provide to users is exceptional! Sonetal have features such as a light weight web chat widget (plugin and App)which helps in email capturing of your website visitors plus a robot that initiates a conversation with your visitors, your customer service team can easily integrate your brands social media platforms and answer customer queries from the Sonetel App! You can have free international calls and have free conference call with you brand’s team across sonetel, free IVR services and your brand can easily scale its services with Sonetel’s international call handling,it’s quite a lot that Sonetel offer and mostly for free, so if you are serious about customer service for you company, try Sonetel!!
Read on wp.org ↗ - ★★★★★ rossplank5.8y ago
The app installed fine, activated fine. Then on prompt to connect, it didn’t and got failure to connect.
Read on wp.org ↗ - ★★★★★ mounyo1116.2y ago
This is an awesome plugin to use on any site by WP
Read on wp.org ↗ - ★★★★★ smoothdev6.5y ago
They ask for Personal government issued ID for their phone number and chat. We deleted after we were asked to verify. Company seems fraudulent, no address. Says it’s a Swedish company, employees in India and got a phone verification chat from Tajikistan country code. This topic was modified 6 years, 3 months ago by smoothdev. This topic was modified 6 years, 2 months ago by Ipstenu (Mika Epstein).
Read on wp.org ↗
AI assistants
How it's measured →Whether ChatGPT and Claude name this plugin when asked the category question, and whether the readme gives them something to quote.
Not measured yet for this plugin’s topics. Its tracked searches are not among the measured topics. See the topics measured so far.
Readme readiness
4 of 8 pass · checked 30 Oct 2026Can an assistant quote this readme? Eight deterministic checks over the wp.org listing, no model involved.
- ✓ Says what it does "Sonetel's AI assisted website chat and call service for your business saves time, makes your business look..."
- ✓ Has a FAQ 4 questions in the FAQ.
- ✓ FAQ asks real questions 4 of 4 read like questions a user would type.
- ! Names who it is for Never says who the plugin is for or what they use it for.
- ! Names what it works with Names no plugin, service or platform it works with.
- ! Headings and lists 1 heading and 1 list; assistants quote headed sections and bullet lists, not paragraphs.
- ! Enough to quote 542 characters of description; under 1,000 there is little to quote.
- ✓ Tags match the text 1 of 2 tags appear in the text; "free chat" does not.
Growth timeline
Install-tier crossings we have observed, and how long each tier took to outgrow
- 2026-10-30 400+ → 300+ down after 100 days in tier
- 2026-07-22 500+ → 400+ down after 43 days in tier
- 2026-06-09 600+ → 500+ down after 213 days in tier
- 2025-11-08 700+ → 600+ down after 34 days in tier
- 2025-10-05 600+ → 700+ up after 41 days in tier
- 2025-08-25 500+ → 600+ up after 79 days in tier
- 2025-06-07 400+ → 500+ up after 80 days in tier
- 2025-03-19 500+ → 400+ down after 2 days in tier
Competes with
The plugins that solve the same job, ranked by shared tags then reach, closest match first. The letter on the right is each plugin's health grade (A best, F worst).
-
ChatSupport 50+ installs · 3.6★ · 1 shared tag -
Jibber Chat 10+ installs · 3.6★ · 1 shared tag -
Supsis – Live Chat, Chatbots & Email Integration 10+ installs · 4.2★ · 1 shared tag D -
Jheck Chat 10+ installs · 3.6★ · 1 shared tag -
Nuway — installs · 3.6★ · 1 shared tag -
BigRadar – Free Chatbot, Live Chat, Email Marketing — installs · 4.0★ · 1 shared tag D
Embed this report card
Drop a live Pulse card for Free customer chat solution into a readme, a review or a deck. It updates itself.
<iframe src="https://plugins.wpmayor.com/embed/sonetel-website-chat" width="480" height="300" style="border:0" loading="lazy" title="Free customer chat solution — Plugin Pulse"></iframe> Free customer chat solution: 300+ active installs, 3.8★ (6 reviews). Plugin Pulse (WP Mayor), as of 2026-11-02. https://plugins.wpmayor.com/plugin/sonetel-website-chat
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